Conn's HomePlus

Honestly it was pleasant. My first time picking out certain appliances, Casey had me approved in literal seconds , explained and helped me pick out stuff within my budget , got me amazing deals on my warranty and closing, and was very knowledgeable about the brands and if it was going to suit my family and even was able to tell me from a picture if my stove was gas or electric. He made my experience amazing and it took so much stress off of me. He didn’t hover or try and sell the most crazy expensive thing. He listened to how I felt and what I wanted and wasn’t pushy at all. Definitely recommend this without a second thought

Shak was extremely friendly and helpful. She gave me and my wife a pleasant and joyful experience. Really helped streamline the entire purchasing process. Such a pleasure to have dealt with her and the rest of the team.

Casey engaged with me and my kids shortly after I entered the store. He, with the assistance from store manager Byron, provided some very smooth, simple customer service which helped me get approved so that I could get a new refrigerator. This was an experience that definitely stands out from the competition. But after this initial experience, I don’t think that there is any competition. I make monthly payments rather than bi-weekly payments. There’s a lot more to choose from as far as selection of products. I was even more impressed with the fact that my product wasn’t something that had once been inside someone else’s house. It was coming brand new from the warehouse. I don’t give five stars very often because nobody is perfect. But, one can have a hard time finding a group of people better than the crew at NW Expressway & Independence.

Bruce and his team helped us so much to buy a refrigerator! Their competitor was incompetent and wouldn’t help us get refund even though we didn’t go through with it so I don’t know how they charged us in the first place but Bruce and this wonderful lady who I sadly didn’t get her name for helped us every step of the way and taught their competitors how to do their job and after a lot of back and forth Conns advice ended up working and they helped us get it done fast and easy! I really appreciate their team and their support because if it wasn’t for them talking to the finance company and helping us we still wouldn’t have our refrigerator and we would be waiting until next week. Thank you thank you thank you to Bruce and the wonderful lady and honestly everyone of the staff for being polite and patient and helpful even though it was a difficult (not because of them) and long process(also not due to them). 💖

My sales person Seyed was very helpful in my search of my new refrigerator and the knowledge in the process.
I'm giving my Conn's experience five stars.

Byron was a great salesman. He didn’t pressure us. He allowed us to look at what we wanted and then once we were ready he took care of us.

It was an easy process. Definitely worth the experience and having 12 months to pay it off, before interest charges are applied is, awesome.

My online experience proved to be difficult due to online sales not allowing for sales tax removal. I came to the store in-person as was greeted immediately by an associate. I was able to resolve my issue and saved additional money.

Christian is awesome. Great customer service. I'd highly recommend coming in here.

They have a really good person at this location 2 help you out with what you need he helped me out a whole lot Byron was knowledgeable and helpful with me and I thank him a whole lot appreciate it 👍👍👍👍

Seyed was great!! Very helpful and knowledgeable. The whole staff was friendly and willing to help. Thank you guys!!!

I've been working here for about 2 weeks now and it's not a bad job laid back and down the street from my house how can it get better than that.

Byron was very helpful and very friendly with professionalism... I look forward to doing business with him again.

Christian was very charismatic and helpful. I will definitely be going to this store again.

Regards,

Alex Webber

Byron Willis was very helpful and I was canceling my order but he got everything fixed very happy

Blue was great! He answered all of our questions and was very friendly! Definitely recommend! We had a great experience with Conns!

Great service from Nick Potter. He went above and beyond by coming back after his shift was finished to help my girlfriend and I out. He was informative and patient with us in deciding what we wanted to purchase. We are very happy with our experience!

No pressure from sales person, which I greatly appreciated. Miss Thompson was very polite and efficient. 😊

Stephen was extremely knowledgeable, kind, and understanding with what I needed and wanted. He worked with my parameters and made it perfectly for me. Bruce, the manager up at the northwest expressway store, was super efficient and helpful in his part of the financing. Thank you to them both for getting me hooked up with what i needed!!

Nicholas Potter was our salesman. He was great and worked late to help us get our furniture. I would recommend him to anyone.