T-Mobile Authorized Retailer

I drive out of my way to come to this location because Morgan took such good care of me the first time I went. Yesterday I met with James, and he explained everything and was very patient with me. However what really impressed me was how he handled an unruly customer who came in near the end of my visit. No matter how vulgar or smart she got, James handled it with class and again, patience. Love the energy here!

Walked in, received a prompt friendly greeting, and Josh came shortly after to help setup another phone line and internet on my account. He was very pleasant and made the whole process simple as heck. Thanks Josh!

Jake and Morgan were great! They were super patient with me and helped me find the best plan at the best rate. I had my 3 and 5 year old with me and while jake was helping me with my phone, Morgan brought out some cute back packs with things to keep them occupied. Thank you guys for being patient with me…. And my kids 😁

Morgan was amazing. Just saying she is great with customers. We were greeted when we walked in. Thank you for helping my daughter today.

If more stars were an option I would give them. Nicolas and his trainee were excellent, knowledgeable and kind. Every person that walked into the store was greeted and was greeted with a smile, all the employees were so patient with every customer that walked in. Will definitely be back to this location. Great experience. Can't wait to start playing around with my new phone as soon as my case comes tomorrow ☺

Came in for a return slip for my upgrade phone and John was a pleasure to deal with. I will be coming back when my other phone arrives to buy new cases and screen protectors for all my phones. No way would I buy stuff on line when you get personal service like this. Highly recommend this location. I had service within 2 minutes of walking in the door. 5 stars. Bob was very friendly and knowledgeable when I called earlier that day also. John is great. I’m making a point to go up there on Sundays for him personally. I might even buy a Apple Watch just to support this business.

The store manager Tyler was phenomenal! Very professional, went above and beyond his job to make sure my husband and Myself had an amazing experience! I'd give a million thumbs up if I could! I would definitely recommend dealing with Tyler!

Nick and Morgan are the best! Highly recommend

Very helpful and professional. Dan, our rep, was thorough and patient as I am not very tech savvy. Tyler, store manager, also worked with my wife and I, making every effort to make things right for us. Absolute top notch customer service, going way above and beyond. The store itself is crisp and new, very clean. Full selection of phones with very competitive plans. The "Uncarrier" T Mobile Flat Rock and their staff are fantastic! 100% recommend this establishment. Thanks Dan and Tyler!

Tyler and Dan were great to my fiance and I. We had horrible service at a few other locations, and I was at one point ready to walk out. Both Tyler and Dan kept their cool, and understood that my aggravation was not with them, but with T-Mobile in general. They took their time with us, made sure our questions were answered, and made sure we left 10x happier than when we walked in.
By far some of the best customer service I have ever dealt with, and probably a reason why i decided to stay with T-Mobile.

I had a very good experience with switching my phone carrier to T-mobile here at this store. Started the process with Dan who was very awesome. Finished the process the next day with Eli who was awesome as well, and someone else I forgot his name. Tyler the manager there was very awesome who went over and beyond to make sure I left the store happy and satisfied. I would definitely recommend this store ☺

Stopped in to check on some charging issues I was having. Brandon was able to quickly sort out what was going on and solve the issues. Also helped upgrade my son's phone that was way past due. This was honestly the most pleasant experience I've had in a T Mobile store and I've had them as my provider for a long time. Brandon and Eli were very friendly, helpful, and easy to work with. Highly recommend this location.

I LOVE this store! Tyler is GREAT! He's always friendly, outgoing and very personable. He's very helpful and makes sure you're all set before your walk out the door!

Best mobile phone service we've ever had. We had Sprint for about 14 years before this, and they just didn't seem to care about their customers at all. Tyler and the other guys were very nice and welcoming the first time we came in, and did everything they could to help us with the switch, and they've been very friendly and helpful anytime we had a problem with anything related to our service.

Switched me and my son from att to TMobile at this store. All the guys there was and are great! Very knowledgeable and helpful, no BS they tell you the whole scoop and get the job done correctly. Brandon is a cool cat, thanks pal.

Wasn't sure about switching over but wanted to stop in and see what the price would be. Brandon,Brandan, and Justin broke everything down for me and made the switch super easy. Will definitely be returning to this store for everything in the future! Highly recommend these guys.

Justin and Morgan rock! They went above and beyond to facilitate my father getting into new service and conversion from a competitor. This was handled by actually visiting the care facility where my father is currently undergoing treatment. 5 stars was only given because the option to give 10 was not available.

Highly recommend Flat Rock T-Mobile. Come see Justin and Morgan!

I had amazing,, knowledgeable T Mobil customer service reps at the store in Flatrock, by Subway, Lucious and Justin knew just what to do to correct the issues with my phone set up..They were professional and friendly. Very helpful. I will definitely be coming here for my wireless phone needs!! Thank you so much!! 😃😀💥💥

They were awesome at helping my aunt get and understand how to set up her internet.

Morgan is awesome and a definite plus for the store. Great staff as well, very helpful.