Verizon

Past experiences while upgrading my phone have been likened to a trip to the dentist or the DMV. My experience today was nothing like that. After a very good weekend of celebrations, my cell did not survive the shenanigans and had to be replaced quickly, especially since I'm taking trip out of country this week.

After arriving at the local Verizon store after opening, Michael informed me that they did not have the Galaxy 23s in stock but he was expecting some delivered by 11am. Call came in at 11:30am and Shannon was quick, knowledgeable and patient as my phone was on life support and we had to trick it to transfer data sometimes. TOTAL process took approximately an hour or so. Other customers came in while Shannon worked with my transfer and they're questions were handled in a timely manner even if they couldn't personally help that customer with their needs.

Being a small shop, I can see where they would get busy quickly. Patience and understanding goes a long way, especially when the outcome was as painless as today's visit.

Incredible service. This place has plaques mentioning their integrity as well as badges on the door, indicating good service. I can tell you they are founded. I never would have expected a phone salesman to be so transparent and helpful, as well as knowledgeable.

Michael was AMAZING! I usually hate dealing with phone stores but he made this process so much better. The Gulf claimed my phone (yikes!). Instead of trying to upsell me on a new model, he took the time to figure out the best possible course of action for me and walked me through the process of filing an insurance claim. Long story short, I am getting a new phone delivered to me TODAY while I'm on vacation because of his helpfulness, at a very slight fraction of what I would have had to shell out for a brand new phone. Five stars and two thumbs up. So glad we went here instead of a corporate store.

My wife lost her phone while here on vacation. Michael had us set up and running in no time. Very friendly and knowledgeable about his products.

I went in with my boyfriend to inquire about switching to the 5G unlimited plan and get new phones. We spoke with Michael who was extremely friendly and informative, he helped us find the best deal for our situation and made the process very easy. Highly recommend these guys if you have any questions or are looking to get new phones as well!

I had a great experience working with Becky in transferring my service over to Verizon. She was extremely helpful and courteous in explaining all of the different plans available and helping find the most cost effective plan for my needs. Really nice person, very very knowledgeable and so helpful. Overall a great experience!

Stopped in to pick up a phone case and Becky was friendly and efficient with my purchase. What really stood out for me though was her patience and kindness to an older couple in front of me needing help adding an app to their iPhone and getting helping with their Apple ID. Beyond exceptional ❤

Matthew Mann is the most helpful, knowledgeable, friendly, and professional manager that I have ever had the privilege to work with. He treats every customer with the utmost respect, care, and attention. I have tried Verizon stores in Gulf Breeze, Pensacola, Navarre prior to Matthew taking over, and Ft. Walton. No one measures up to his high standards. Matthew always surpasses my expectations. He is also such a kind and empathetic person. Matthew Mann is your strongest asset. You really should reward his excellence.
One extremely grateful customer,
Patricia Henson

Karen was extremely helpful! I have never received exceptional customer service as I did with her. As an Active Duty airmen, I appreciate the effort she put into resolving all my issues and concerns. Thanks again Karen!

Becky was so awesome! She made the experience super relaxing and friendly, it was the most stress free visit i have ever had to a cellphone store! Will definitely be going to her for our cellular needs!

I'd like to thank Hydia for being the best rep at any Verizon store I've been into. I was on vacation and my phone took a swim. She helped get me into a new phone quickly and efficiently. I personally think she should be promoted as she was professional, helpful, knowledgeable and while I set up my phone we chatted and she helped and was very funny. She's an asset to your company and Verizon. Thanks so much Hydia.

I stopped in on a Sunday after my phone failed to survive a day at Put-In-Bay, and Yaree was the only employee working. With two groups ahead of me and one person behind me, my afternoon was not looking good, however, Yaree found a way to juggle all of us, with the only real hold ups relating to the required calls to Verizon's call line. I appreciated his demeanor and ability to ensure we all had as good of an experience as possible.

These guys and gals are great. Right here in Navarre. They always have just what you need and are ready to help whether your a new customer, upgrading or just need a charger etc. No need to drive anywhere else! Start right here!

Excellent service. Got a replacement for my wife's phone. Told me when I come back to pay it off, to talk about a better plan as we are not using all data we get now! Thank you.

I have had Verizon for some time now and I have had the best experience from the start! Anytime I have a question or concern Brandi has a answer or solution and always as sweet and professional as they come. I recommend this store to all my friends and family! Great group of people here!!!

We worked with Becky and she was great. She got us in quickly and was really good with the craziness of all three of our kids! Thank you sooo much!

The young lady working there ought to have her own store. She is so kind and helpful and always has a smile. She went above and beyond in her service to us

I have been to the store multiple times for purchases and billing advice I have been helped by all three Associates Brandi Shannon and Matt all have been extremely knowledgeable patient and generally cared about my satisfaction I would highly recommend this store two new customers and old customers . Great people

I Have to say, The Gentleman who helped me, Went 1000% above !!! I was so empressed with the staff and how friendly and helpful they were,A Big Thankyou, From a Lady from Indiana, and helping me stay SAFE!!!!!

Savanna was super cool during the whole process of me getting a upgrade.. thank you for everything today💙