bp

Very Nice Easy store and place to Fuel up. Great job all.

By far my absolute favorite little gas station and shore stop for coffee or snacks and obviously gas. The place is always pristine in the store and that speaks volumes about the owners/managers, not to mention everyone whom has worked there I've encountered is always polite and very cordial.

Not spending to much time in Wilmington I got done work late and I was asked to pick up inscense on my way they unfortunately didn't have it the the cashier was very polite and extremely helpful they might not have had inscense but they did have drinks and snacks that I wanted and also insight to where I might find inscense will definitely go back the next time I'm up here and need to make a stop

Great gas prices and good location. Also has a mini mart for drinks and snacks.

I work there.

Close, convenient

The cute white girl behind the courier was very polite...
Clean store....
My daughter needed a microwave to heat up something but they don't have microwave...
I bought a few things and checking another gas station...

Small, but dirty and no bathroom. Cashier was polite.

Seriously, the SLOWEST pump ever. Took 10 minutes to fill a normal-sized tank. Very clean and modern, though!

Need extended hours maybe 24hr a day

Is closed at night. The pumps are off.

No bathroom. No fountain drinks.

A very long story short I try to pump my gas at one pump. It said it could not give her a receipt and it would not pump the gas so I moved to a different pump, proceeded to put my gas. I ended up get 30.14 cent. Went to the bank to do a withdrawal and could not get any money because BP not only took my money they placed another 75.00 on hold that’s pending like a transaction. Now I work for a bank and I know how this process goes. I went back to the store and spoke with them in at the register who just told me. This has been happening and there’s nothing he can do about it which is so unacceptable cause why are you there if you can’t help. I proceeded to ask to speak to a manager or someone who could help. He called the Manager on the phone who told me he only been there for a week and there is nothing much he can do but tell me that the money will eventually come back on my card. He just does not know when. Again unacceptable. He also tells me that it’s on BP and not on them. And that he would not be able to put any signs on the pump to let people know to pay inside. I told him that was ridiculous and it’s against the law to hold on to peoples money after the transaction has been completed. I will be tracking down BP corporate office as well as going to the BBB. Do not let them tell you that it’s on your bank because it’s definitely on the merchant and not the bank.

04/10/2023 I had a situation with pump #5 on Good Friday, April 17, 2023 @ app 845pm. I inserted my Bank Card and the pump screen went complete blank. I pushed the Help button, but no employee responded. Backed up to Pump# 7 Pumped my gas and was on my way out of town for the Holiday Weekend. Arrived to my destination, notice an additional charge to bank card. Contacted BP Saturday, April 08,2023 Spoke w Ashley. Explained to Ashley about the situation with the additional charge to my bank card. Ashley asked me to call back tomorrow between 5am and 2pm and speak w a manager. I called Easter Sunday, April 09,2023 @ 520am. Lady answered the phone w "Hello". Not a business greeting. I attempted to explain to the manager about the situation, but before i got the chance the Manager stated, "What do you want me to do?!!" I have paperwork to do! Call your bank!" The woman was ridiculously nasty! I thought i had called the wrong number. or maybe I had called her personal cell. I asked the lady if this was BP Gas station? The Lady stated "Yes it is and what do you want me to do?" I couldn't believe it! I asked the lady for her name. Lady stated her name was ANNETTE. I said thank you Ms Annette. Can I explain to you what happened at your establishment? Her response was "What do you want me to do about it?" I attempted to explain. But was rudely cut off with a "Call your Bank! I gotta get my paperwork done!" I was in total shock and the call ended.

On Monday, April 10, 2023 @ 615 am, I returned to the BP to request the name of the owner of this business. I was greeted with a lady. I identified myself, and asked the lady if I could possibly have the owner's contact information. She said the Owner was BP Incoporated or something like that. She said I could Google the information! This lady identified herself as Annette and she was the person i spoke with previously on Easter Sunday. Ms Annette was blatantly disrespectful toward me! EVERYTHING about her nasty! Her attitude! her demeanor! her disposition! her unprofessionalism! EVERYTHING! I WILL be following up, not with only the corporate office, but the Better Business Bureau as well! WE HAVE GOT TO DO BETTER with Customer service and the quality and caliber of the persons we hire! Who are the frontline faces, representing our establishments, as Ms Annette was wearing a faded Red BP Polo type shirt! There was more to this encounter. But I will send this information to the agencies previously mentioned! TOTALLY UNACCEPTABLE!!!!