AT&T Store

Very polite and sufficient. Came in to upgrade my mother’s phone. They were very patient and helpful in doing so. We were in and out in no time.

Jesse took care of us and he's very knowledgeable, attentive to his customers, and really tries to do all he can to help not to mention patiently answered 1002 questions I asked.

Each and every individual comprising the staff at the Elkins AT&T store exhibits an admirable degree of helpfulness and an unparalleled depth of knowledge regarding their comprehensive range of products. It consistently proves to be an absolute delight to engage in the procurement and configuration of new phones and watches under their expert guidance.

Matt, the representative, was very helpful. He walked us through a difficult task of closing one account, due to a death, and moving those phone lines into my account. It was the BEST visit I have had at AT&T.

I wasnt greeted for a while when i walked in, but i received good customer service and I left with everything i went for.

Great service at a great price!! Staff was tremendously helpful. I was even able to trade my old S8 for a brand new S22 for free!! If you have any Samsung S series phone, in any condition, they will give you $800 towards a new phone. I am very happy after switching over to AT&T!!!

Casey and Christal were so helpful and amazing. Thank you!

I received a new phone I had ordered and was able to transfer everything from my old phone with no problem. However, I could not get the darn thing to activate!! Since I needed a new case & a couple other accessories, I knew they could help me at our local Elkins store. Well I was greeted before the door even shut behind me by a friendly young man (I’m terrible with names). I told him my problem and, before I knew it, my phone was activated. He then proceeded to help me find everything else I wanted & needed!! All this in such a friendly manner & all under 15 minutes!! Just call me a happy customer!!!

Everyone in the store was so friendly. And Nathan, the guy who helped me get my new phone, was super great with explaining everything that I needed to know! I’ll definitely be coming back to him next time!

Casey Elza was so knowledgeable and helpful. I appreciate his patience with me as I am not very savvy with technology. I highly recommend the Elkins store and be sure to ask for Casey!

The employees here are wonderful everytime I have gone in. Especially this last time. Brandon helped me out and was very customer centered. Very friendly and had all the information I needed. Highly recommend this store. Thanks Brandon for the wonderful job you do, you deserve a raise!

Brent C was very helpful getting me set up with my new phone. I struggle with technology and he was very patient and explained everything!

Prior to today, I would have given the store rep. that I dealt with, zero stars. After speaking with Michael, the manager - all of my problems were solved. Michael showed concern, empathy for my situation, and his professionalism was exemplary. I will now not hesitate to visit this store for all of my AT&T needs.

Joe, along with the entire staff, were one of the most informative staff i have had the pleasure of dealing with. Team effort, salesmanship, and overall experience shows why this store remains one of my favorites. Be careful though because they are GOOD.. SO good, that they can sell a ketchup popsicle to a woman in white gloves and convince her it will not stain.. Lol Thanks again.

The staff was amazing they got me set up and fought to get my number for me. I had a screaming baby with me and they were patient understanding and great to help me with him so I could get them my information they went above and beyond customer service to help me get my service set up

Mr. Tucker is one of the best salesmen I have ever had the opportunity to deal with. Friendly, informative, and practical. Thanks for the outstanding service. (That job offer still stands.)

Although phone shopping, the At&t company can be frustrating at time, Joe always turns that stress around and makes it a fun adventure. He knows his stuff, and is willing to help without being pushy. He is my favorite (no offense everyone else), but he has a knack for customer service. We love him!

Best customer service ever!! Cindy was excellent. She helped me order a new phone and was able to transfer data from old broken phone to new phone!! Will recommend AT&T to everyone!!

The employees were very helpful and courteous. They took time to make every effort to do what I needed.

The sales rep was very polite and solved my problem in under a minute. Very courteous and professional.