Rite Aid

The pharmacy and store staff and managers at the Peterborough Rite Aid have taken wonderful care of my late wife and me for decades. The service is consistently, warm, friendly, cheerful, efficient, helpful, swift, and caring. it always feels like VIP treatment. My insurance plan wants me to purchase medications on line from the plan, but I am willing to pay a little more in order to take advantage of the phenomenal service from the Peterborough Rite Aide staff and managers.

The associate named Chris Was extremely helpful courteous and kind. When I made a purchase and there was a sale going on by one get 50% off the second one they only had one item In stock I addressed it with him and he immediately took 25% off the purchase price making it a great deal. In my experience most store associates what I said tough luck he went above and beyond and I just want to say thank you. If every store associate was like Chris you have more happy customers everywhere

Rite aid is my go-to pharmacy.

Courteous and knowledgeable pharmacists.

They almost always have the over-the-counter medications that I'm looking for.

The counter help is always polite and very nice.

Good rite aid I get my kids prescriptions here! Thank you for your service!

Large store with many different items.

The pharmacists are helpful and polite most of the staff is great. I have a real hard time understanding why Gina is even working there. I would not want her as the face of my company. She is always rude not only to me but others. Apparently from other reviews it doesn’t matter. She is still working there.

I think everyone is is great and the pharmacy people are the best, i just wish you guys opened the pharmacy earlier, I just found out this morning when I went there at 830am the pharmacy wasn't open yet, the girl working told me it opens at 10am. I was pretty upset bc the medication I'm on is very important that I have it. Anyway, maybe you guys should think about opening earlier in the day. Even 9 would be better than ten.

Why does your ad say masks required when I see people at your pharmacy NOT wearing masks?? Any place that involves Healthcare is wearing masks! So a pharmacy where people go when they are sick and go for medical advice should be wearing a mask! And it wouldn't hurt to have better customer service at the pharmacy since your the ONLY riteaid in Peterborough! Thanks

It would be 5 stars, but the lady Gina who works there is so rude. She snaps at customers and rolls her eyes right in front of them! Totally not the person to have working with people in customer service!

White middle age looking woman at the pharmacy was unfriendly to an elderly couple in front of me and then to me.

Not impressed... Came to get my prescription, and (as seems to be the norm lately) they were closed, during regular business hours, as others have mentioned. A sign said it was "due to an emergency."

I don't mean to be insensitive, but when this is a norm, rather than the exception, I'm not sure that it qualifies to be closed during business hours as an "emergency."

Also, is there a valid reason that the drive thru has been closed for several months? That's another inconvenience...ugh.

Per the photo, note how the hours, which used to be M-F went from 8 am - 8 pm, to 8 am - 7 pm "temporarily" due to Covid, to now is only open 10 am - 6 pm (minus their lunch, which used to be only the pharmacist to a full staff absence from 1:30 pm - 2 pm).

Seems to me that any objective person would look at this, and say "You know, I think that this place might be mismanaged." Yes, I understand that many places are struggling to fill staff positions, but this is seriously pushing the limits of understanding.

Don't know about you, but I'm considering using a different pharmacy. Poor showing, folks. I hope they can get their act together, but if this location closes, it won't be a surprise to me.

So I walked in at 6 to get my prescription, leaving work early to get there(I work 11-12 hours a day, 6 days a week) I got there just as they were closing. Instead of saying "sorry sir we're closed" which I would fully understand and Apologize as I'm in retail(was unsure of their hours) the large man behind the counter acted like a petulant child. Rolling is eyes and kicking things at me just standing there. Gave me an attitude so intense I could FEEL it. I'm not one to judge, but God forbid this guy help someone with a legitimate medical concern and staying 5 minutes over his 4 hour shift(assuminghe worked their hours of 2-6). Straight up pathetic.

Drove 35 minutes to pick up a prescription I really need only to find they can't be bothered to have the pharmacy open even though the website says it is. I'll be switching to another pharmacy on Monday. Sad really.

Well, here I am again. The previous review was Sunday, they decided to not open. It's now Monday, I went to work, and I do NOT work in Peterborough. Then left work to go get my prescriptions trusting that as per the posted store pharmacy hours they would open at 8 am. Drove to Peterborough. On the store it also says the pharmacy is open at 8. But of course, that's also a lie. They supposedly now open at 10. I have now been going out of my way 3 days to get medications I really need(including Sat but they had no power so can't blame them for that day). To say it's absurd would be a understatement. I would suggest to anyone who needs anything other than chips or eye shadow ( because of course the front part of the store is open ) to go elsewhere

Got a call from pharmacy stating my prescriptions were ready for pickup, I arrived at 12:15 and was told they wouldn’t be able to fill my prescriptions until after 2. Very unprofessional, unhelpful, and caused me to waste my time and gas. 1 star but really no stars