The UPS Store

My mother & I had a fantastic experience at this UPS store. The UPS mailman was super helpful as well as the employees of the store in helping us locate missing items & solving our dilemma. We really appreciate their work ethic & taking the time to take care of us, especially so close to closing. Wonderful people. Thank you!

Convenience and Kasime was SPECTACULAR! His customer service is a 10 out of 10! He answered all of my questions and went over the pricing options for shipping my package.
Get him a raise and a promotion!

I love my UPS store. Associates are friendly and answer all your questions. Anna is a great asset to your team.

Nikki was very helpful and caring. She was patient and do not rush me. She is a great employee and representative of UPS! She deserves a raise!

I always receive great service at UPS and all of the staff is great. Highly recommend this location! I did want to compliment one of the staff for the service I received today. Rachel is fantastic! She has excellent customer service and is fast & efficient. I was attempting to drop a package off and it was a FedEx return label and instead of dismissing me and telling me UPS does not accept it, She took the time to help me tape and properly package my return with care and ease and advised me to drop it off at Dollar General drop off location for FedEx. That speaks volumes for her service and character. Thank you so much Rachel! 06/2/2023

Great customer service and convenience ! Shout out to Anna for all her help during my last visit at the Lake Joy location in Kathleen GA!

I have always received great service at this store with shipping parcels and mail. But I will like to mention Melanie specialy for her Public Notary skills with a difficult power of attorney that required a great deal of patients.....Thank you.

Can't say enough great things about this UPS location. The staff is friendly and always helpful each time I visit. When I recently had an issue with a package that got lost in shipping, Monica took the time to personally assist with my issue. It wasn't a costly package, but Monica went above and beyond to prove that it was important to her. So glad to have partners like the UPS store in Kathleen that local business owners can rely on!

Went to overnight some documents, got there and it was going to be almost 100 dollars to send overnight so I sent my stuff standard 2 day. well my package got lost and was sitting a ups check point somewhere not claimed. so I called back up to the ups store where I was able to get the store manager (Monica).. first class lady and manager, not to many people out there left that care about there job and willing to go above and beyond to follow through with customers that have issues to see that it handled all the way through. Monica thank you for your time and service, god bless you!

Nikki was professional and polite. Always great customer service.

Always receive excellent service at every visit. So far, so good 👍🏽

I just want to say how amazing Monica and her team are. I worked with Crissy and I believe a new guy and Monica just went out of her way to make my experience a good one. I am from NH and I wish the the UPS stores up my way could be half as nice as this one. With all the Amazon returns they are doing now a days it must be hard to stay sane and patient but somehow Monice was still able to go above and beyond. She is just helpful and friendly! Thank you to her and the UPS Store team at this location!

Updated 2021-12-05. 5 stars.
Since my previous review, the manager has gone out of her way to ensure my delivery issues were addressed . I have not had any more lost packages since. Changing review to 5 stars.

I have had a mailbox at Store 5377 for about six years, and I have always received excellent service. However, in the past year I have noticed degradation in both reliability and customer service.

Original review 2021-11-23:

In the past year:

- About half of the packages I have received have not been input into the store system upon arrival and not assigned to my box. When this happens, I speak to one of the store clerks for help locating my package(s). The results are hit or miss - some staff persons are helpful, some are not. The longest I’ve had a package sit at the store after delivery and first attempted pickup has been about a week. In all fairness, I realize that this is due in part to changes USPS has made internally that sometimes result in the recipient address being truncated and omitting the box number, even when input correctly. That said, the staff who are helpful are usually able to locate where the packages have been placed in the store, and I think this could probably be avoided altogether if more care was taken in assigning the box numbers to the incoming packages on receipt.

- On three of these occasions, I visited the store and could visibly see my package on the shelf, but I was unable to convince the store clerk to check beyond what they had input in their system. AFAIK, the store clerk in question is no longer employed at this location.

- On a number of other occasions, I was met with apathy and unwillingness to check beyond what was logged in the store system, unless I insisted - upon which I was met with rudeness. I have noticed that much less of the staff seems dedicated customer service than prior to this year.

There are a few staff persons, at least one of whom is a manager, who are still extremely helpful and even go out of their way regardless of how busy the store is - but overall, customer service is really hit or miss now, depending on who’s working. Prior to the past year my experience with the staff at this location was 100% positive.

Also in the past year, I have received three packages that were intended for other box holders but had my box number assigned to them by the store. I was able to point these out to staff at the time, and I assume they were routed to the correct recipient. I understand that mistakes happen, but since I had not experienced this prior to the past year, it does stand out alongside the other issues.

I have debated over the past six months whether or not to post a review here, in addition to contacting The UPS Store central customer service, but I didn't think it would be helpful or worth it. However, as I am ramping up to receive packages more frequently, I am more concerned and getting tired of it, honestly - particularly the staff who are apathetic and rude.

I have noticed that I no longer receive emails prompting me to post a Google review. In hindsight, I wish that I had posted one when my experience was 100% positive. Anyhow, I am at a point where I am considering either switching to a different store ( I see that one local store has 100% positive reviews for the past six months, with exception of complaints about firearm-related corporate policy, which is UPS policy and doesn't apply to me anyway ).

If I do stay with this location and service improves, I will add a followup review

EDIT: typos, note about USPS changes contributing to reliability.

This is the party place. When I say party I refer to exceptional customer service, knowledgeable staff and welcoming atmosphere. Come on in and see what such a great team can do for you!

I'm not sure what UPS is doing to get all the fantastic employees but all 3 workers were so sweet and friendly. They were patient with my mixed up amazon return. They were efficient getting customers helped.

I love going to this particular UPS store. I'll drive across town and pass other UPS stores just to go to this one due to a recent bad experience with the closest store to my home. I would love to be able to see a list of your services and prices. Please advise on where I could see them. Thanks!

Re: UPS at 1114 GA - 96, Suite C - 1, Kathleen, GA 31047.
I've been doing business with the folks at this store for some years now and have zero complaints about them. On the contrary, from the Managers all the way through other staff members, I find them to be knowledgeable, efficient, extremely patient, truthful and friendly. Trust my word, you will actually feel good about your experience there.

I arrived at a very busy time of day to have a book printed and bound and within 15 minutes, I was back out the door. The service was fast, friendly and efficient and their prices were great too. I highly recommend this UPS store location.

Thank you Nikki for helping me! I was greeted and helped immediately upon walking in. Nikki was very polite and professional. The staff is very nice and eager to help!

Excellent customer service. Very knowledgeable, professional and very patient. Will always return to this location for assistance.