Walgreens

James, the manager gets 5 stars! After a death we had returns with receipts for things that we would never use. He was so efficient and courteous and while dealing with multiple people at once he completed our returns while communicating with everyone with a cheerful demeanor.

After being their the night before with the very confrontational manager named Sela, I was not sure that I would ever come back. She only offered giving me cost on some items not full returns even though I had receipts. The returns she did deem ok by the Sela standard, not Walgreens return policy, she gave me store credit on a walgreens card and literally 2 pennies in change, which is an insult. I don't know what is going on in her life to make her act this way, I hope it gets better.

When I tried to pay for something I was purchasing after the returns the clerk she was training would not take the 2 pennies back for part of the payment. Furthermore, the clerk called Sela for help because she was having a problem with the return. Rather than switching registers and letting the clerk ring up other customers, Sela chose to ring up other customers first and just leave me and the clerk standing there waiting. Every time a new customer came, she left us just to wait, I was there for 1/2 hour.

James, please, train Sela on customer service help here realize how to be kind to people. I watched her additude trickle down to the clerk she was training. If I see Sela again, I will be kind to her and ask her if there is anything I can do to help her. James, thank you, for redeeming our go to pharmacy, we will come back.

Thank you, Gabriel for your great service today! Gabriel and everyone I encountered today in Walgreen on Santa Cruz Ave in Los Gatos, CA was super helpful. Thank you so much!

They are very helpful and awesome. Great customer service. They are very well organized and always do their best to help me. Thank you to all the staff, keep up the good work!

The store and people working in it are great.
Haven’t used the pharmacy.

Walgreens In Los Gatos location is very convenient and always great customer service. Thank you

At night there is almost nobody here so it is great place to shop or look at the products.

This place is one of my main stops whether I like if or not. Haha

Been my go to for standard things at a Walmart or CVS. The lines can be long for the pharmacy, so if you don't mind the extra 8-10 minute drive, switch to the Walgreens of blossom Hill for primary pharmacy/prescriptions

I only love this site for the Navy Federal Credit Union ATM. It's clean and if I've never had an issue here.

The pharmacy is slow, otherwise a nice store.

The pharmacy is open 24/7 !! The gentleman was quite present for 3am.

Unfortunately, this Pharmacy is NOT open 24 hours anymore...

Full disclosure, I've never come here for much .ore than snacks as I work next store, so no experience with the Pharmacy which many complain about. I often get 2 containers of peanuts for $5 on sale and other items. Super clean so not much more to say.

This is a super clean Walgreens with a good selection of items (including food and wine). But to be honest, it is a bit hit or miss with the staff. They seem to be either super positive and helpful or a bit surly and seemingly annoyed you are there. Parking can also be a bit of a challenge here.

Overall, a good shopping experience if you happen to get one of the positive staff members.