Rite Aid

The pharmacists are great here. Hopefully this location does NOT close!

3 doors down, love the employees, in the front of the store, always catch a great sale. Now the pharmacy a whole other story a shame the rudeness,the hrs not being opened. I did change review because most of the pharmacy staff are great ppl. There's always that one. Wanted to add that.
Don't ever try to go on a trip and need you meds youve been on for 15 yrs.

The people that work there are doing a great job at what they are doing ,even dealing with irrate customers who think they are right when in fact they are not and I'd like to apologize for myself and for those others .im deeply sorry please keep up the great job 👍 this goes to the spring road location 1814 spring road Carlisle 17013

Excellent pharmacy and staff, they have repeatedly gone above and beyond till meet any need our family has had. Most importantly, they have not lost sight of the importance of little details such as treating us like people, not just another customer.

Extremely nice and caring staff. People need to be more patient with them while understaffed. And people, quit the chit-chatting when you have 10 others waiting behind you.

Came to this pharmacy to get a medicine the one in Dillsburg didn't have. The pharmacy staff is so nice and efficient here.

Me when I go to this rite aid:

Very good costumer service my neighborhood pharmacy 👍👍👍👍3/30/17

Always helpful

Love the pharmacy Jackie and Lori are amazing! Their customer service skills are wonderful! They treat you like a human being not just another customer! The store part is lacking in customer service since Zack left the store. He would always ask customers if they needed help finding something without being pushy but a generous kind person. The staff now doesn’t even recognize someone that’s in there every 2-3 days. Zack always was friendly whether he knew the person or not. He didn’t just stand behind the counter and yell welcome to Walmart without even looking at the person. He made eye contact and would volunteer to help.

Pharmacy will not answer the phone. Good luck calling in a prescription!

Good pharmacy!

Once again bad software takes a stab resulting in minor inconvenience. There was a BOGO half off sale that requires use of the rewards system. After noticing that the total came to the regular price I asked if I could sign up for the rewards program to get the savings. I was handed a slip of paper stating to download and sign up on the app. Didn't have a phone on me, so I asked if they could set it up in-store. The POS computer prompted for a phone number, I entered the phone number, and instead of prompting for signing up for the rewards system it continued to the original sale price. Poor software design results in poor customer experiences. Having another customer behind me I just opted to return the items to the shelf instead.

I have been coming to this pharmacy for at least 10 years and recently I am strongly considering changing pharmacies. I no longer recieve texts IF and when medicine is ready to be picked up. Medicine is consistently out of stock for one reason or another. The change to the drive thru lane being for covid testing only has caused an immense back up of people in the store. The past 2 months have had to stand in line waiting for my prescriptions for 20+ minutes. I understand these are different times with covid, but the change to this pharmacy is almost impossible to deal with anymore.

Avoid if you need the Pharmacy. I got a text stating that they had to order more medicine in order to fill my prescription. The text gave a phone number to call with questions. I called but nobody answered. I only got the message telling me the store and pharmacy hours. Obviously, if they don’t answer, they must want me to stop by just to find out when it will arrive or that they will get it from another store, or redirect me to a rite aid that has it in stock. It is bad enough that they won’t answer the phone, but the last straw was arriving at the pharmacy to see the gates down and a sign posted stating “We have new temporary store hours In order to help our teams serve you better…”. Why wasn’t this put on the phone message, or on the website, or google? How can that possibly serve me better? Updated information would have served me better, not when I arrive after the pharmacy has closed. Absolutely poor management. There have been too many changes that don’t get communicated until it is too late. Nobody wants an inconsistent pharmacy. Nobody has all day to drive around town reading pharmacy signs. This store either needs to keep consistent hours, or post their updated store hours online and on their phone at the very least. I suggest shopping elsewhere until this store gets its act together.

Worst pharmacy ever. Might as well call this an over priced convenience store. The pharmacy closes over the weekend and doesn’t abide by the posted operating hours. I had a prescription sent over 4 hours before I went to pick it up and it was neither entered nor pulled and ready for pickup. I was told it would be ready 30mins to 1 hour. I came back later and shocker they were closed. I had to go through phone calls and work around a to get the prescription filled somewhere else. DO NOT get prescriptions sent here