The UPS Store

I can't say enough good things about this UPS store! Rachel and John and their staff are always friendly, accommodating, and professional. They always greet me by name, which cements what a part of the community they are. I have two small businesses and I have used this store for all of my business needs since I moved to the area a couple years ago. I have never been dissatisfied or disappointed by the service I receive. I would recommend using their services without hesitation or reservation - I am a satisfied customer and proud to support this local, woman-owned business!

They are fantastic! They offer excellent shipping services and have a friendly and helpful staff. I highly recommend them for all your shipping needs!

You should ship everything from this UPS store in Wilmington. These guys are the best. He was like, "just bring it over here, I'll pack it up, here's your receipt." 20 seconds. Best shipping experience ever.

Always a pleasant experience visiting the North Reading UPS Store. Foliage peak no sparing our location

I love the UPS Store in North Reading! The staff is always helpful and very friendly. Their printing services are excellent and they have a quick turnaround. I highly recommend this store.

I use this store for Amazon returns, printing and shipping. They never disappoint always friendly and super helpful!!

The team at UPS North Reading are professional, efficient & courteous.

John over at the ups store in north reading is amazing. Every time I come in he’s always pleasant smiling and gives you a warm welcome. He’s always happy to help and super fast! Thank you John for your awesome customer service!!!

You may think that all UPS stores are the same, but they are most definitely not. This store truly stands out. Owned by a husband/wife that obviously care a great deal about their business, staff, and customers, Rachel really helped me when other UPS store owners were not willing to do so. I sent a freight package and was billed incorrectly by over $2,000. After many painful hours on hold with, and misinformation from UPS Freight, I was unable to fix it on my own. She spent a great deal of time and energy helping me sort it out. I’m grateful to Rachel and her team for going out of their way when they didn’t need to. This UPS store is worth going out of your way to visit if you are looking for a positive and professional shipping experience.

Love this store and the people are fantastic. In case you didn't know they moved on Dec 5th 2022 to:

25 Main St, North Reading, MA 01864

Really nice new store. On the opposite side of the road between Walmart and CVS.

So happy with the new location and the staff at this particular UPS store is always friendly and helpful! The new location offers a much easier drop off because of the larger parking lot!

This store and company is always amazing and so friendly, no matter the location I go! Always making returns and shopping fast and stress free! I was able to return my COX Communications Wifi equipment here- who knew! Thank you again!

Excellent staff. Polite, professional, friendly, and efficient!

I went to UPS for the first time this week. I couldn't find a box to fit my package safely and was happy that they could package it for me. Father's day is just around the corner and wanted to make sure my Dad who lives in Florida got it on time (it was a Yankee candle with a picture​ of us at my college graduation)
I was so happy to know the candle got to my Dad safely and intact. The employees really make sure it gets there safely. I mean have you seen the picture of it packed up? Thank you to the ups employees I really appreciate it.

ups store is the best!!2 there all so helpful and nice. i needed help getting some documents printed and they were so helpful and knew there stuff! had my prints done fast. even took my wife's amazon returns! if only she'd stop ordering so much stuff LOL! highly recommend

Without exaggerating, this is the nicest staff of any business that I can think of. I only use the store a few times a year, but every time I go someone does something that blows me away with the level of care. For example, once they insisted on carrying my papers to the car because I had my baby to carry too. Recently, when my printer broke the morning of my mother's funeral, they printed my eulogy and had me on my way in seconds, and I could tell were genuinely sorry for my loss. Its so rare to find not just good service, but good people who seem to genuinely care about the strangers who walk in their doors.

I always have great shipping and printing experiences here. I brought my boys with me one time. They were getting bored and the lady got out some small toy trucks to entertain them, while I cut the printed materials to size. Cannot ask for better customer's service!

I'm always satisfied with the services available at this UPS Store. The print jobs are always perfected executed and I feel they offer fair shipment prices. Add to that a friendly, small-town store feel!

Very friendly. You can also ship DHL from there, which costs less than UPS for international express shipments and may be more reliable to certain countries.

Very grateful to have the staff that works at this location… They are so patient, kind, and genuinely always willing to help!