Dunkin'

I am not a mean person. I’ve been in customer service 26 years. I do not try to fight with a customer or argue with them.
If someone’s not happy, with their drink you simply remake it. There’s not any reason to get upset or mad and create drama. Customers go out of their way and spend a lot of money on their drinks. I like mine thru out the day.
I wanted a frozen latte and got and ice instead. I was blamed for it. Regardless to whose fault it is you fix the matter. My drink l got tasted like plain oat milk with whip cream. It didn’t come out right. l also have health issues that l have to be careful with. In stead of a remake , l was yelled out and ignored because it was 20 of 7. They close at 7. I tried to help the matter was still denied. They said they couldn’t use the blender past 6:30.
I’ve worked in restaurants, it dosent take much effort to remake a drink. Making a customer happy is the best part of my day.
After my experience it ruined my evening.

I know they are new, but there is absolutely no reason the staff can't acknowledge there customers that are not going through the drive thru. All it takes is "I'll be right there" "sorry for the wait" don't expect it here you won't get it. You'll just be waiting until they see fit. Kind of like the one on rt 4 in rutland. Hurry up and wait and maybe you'll get served.

Got a half dozen watermelon burst donuts to share with my work and when I opened them there was almost nothing on them and some didn’t even have the filling.