United States Postal Service

Pleasant and efficient. After confusing mix up with Amazon. I saw that I needed to go to Asbury Park post office to pick up our packages. When I saw the reviews I was preparing myself for the worst. It was anything but that. The woman that the counter was pleasant and solved my issue immediately and I was on my way in less than 10 minutes. Kudos.

I just got off the phone with a Troy and let me tell you he needs to be recognized! Not only was he patient with me while I’m frantic over my package he took his time to understand my issue and helped me with my promblem! He is def a star employee!! If the location had a survey I would of 100% stayed on the line and took it and make sure he gets the recognition he deserves!! Thank you so much!

Very helpful with a special request.. a bit of a situation and everyone was wonderful.

Always pleasant n helpful

Muy bueno

Buen servicio

They are efficient which is mostly what I want. A smile and a little personality would make the visit more pleasant, but the wait time is never long regardless of the line.

👍👍

I'm always calling making a complaint because they never delivered my package. Sometimes I will have good experiences but since I moved into my new apartment build I been calling making complaints

I’ve been a resident of Asbury and Neptune all my life. The customer service has went down the tubes at Asbury Park Post Office. I had an issue asking for the Supervisor and was told I couldn’t speak to them. This is the United States postal service. How is it that you are not able to speak directly to a supervisor? I really need to have someone in management rectify this issue.

They always deliver my packages to the wrong address I call them and they never pick up the phone terrible service

Should be able to give negative stars. Unfortunately I don't have an option to choose what Carrier to recieve from, so I am forced to use the USPS @ Asbury Park.
It is not my fault my package is missing, yet I am treated to a response from a supervisor, "Oh, she must have placed your package in someone elses box, people make mistakes and she's gone for the day, so we'll give you a call".
Proceeded to go back 2 days later after I reported my package missing, and again treated to the same supervisor who clearly did not care, did not want to give me an update, no estimated time, no other possible options, no empthay, not even an I'm sorry this has taken so long and you have to go through this.
HOW DOES A COMPANY GET AWAY WITH THIS! It's clear I'm not the only one in this boat at this location.
After more than 7 Buisness days, NOT ONCE, again NOT ONCE, have I received a call back. No update, zero Care.
I lost: time, money, and my item that I paid for.
The seller argues well clearly the Post Office is responsible since they admitted to the error, but the Post Office has done NOTHING to rectify this.