Brake Masters - Flagstaff

A gem of a place on the road! We are traveling across the country. We noticed that our SUV was acting sluggish when we would start it and the first time it wouldn't start we were in the dessert! It finally started so we thought it was the battery so we left it running all the time. Once we got to Flagstaff they checked the systems and we found out it was the starter. So a local recommend Break Masters and we must say thy were wonderful. We couldn't get it in that day but they took us the next morning and had ordered the parts. We took it in by the time they opened at 8 am & they text at 11:15 am that it was ready! We are so happy! Juan the manager was so helpful and nice he really knew his stuff. We would highly recommend Break Master!
What I have learned, sometimes a little bad luck can bring to some wonderful endings and nice people!

I was so pleased with Juan and his staff!! After some recent less than great experiences with the customer service at the Subaru dealership I was looking for a reliable, kind and honest mechanic. They did not bat an eye when I had an older car towed in. They diagnosed it and fixed it quickly. The same day! He was honest with me about what repairs were recommended and helped me determine what I could put off for a tiny bit longer. I so appreciated Juan’s clear communication and honesty and his willingness to take the time to explain to me all of the needs of the car and the issues that needed to be resolved. I brought in another vehicle for an issue I had been putting off. They knew my schedule was tight and they worked with me to complete a fairly complex job efficiently and well so I could get back to my job and family. I am very grateful. I will definitely be back. I’m super happy to have finally found a great mechanic in flagstaff!

I got outstanding, prompt, and helpful service here. Juan & his team had my AC back up & running in time for a road trip & helped solve a second, unexpected issue, on the fly & with patience and expertise. Really appreciated that they went the extra mile!

Professional service at a fair price. We got our brake pads replaced along with an oil change. It was quick and they even had a place for us to park our camper while they worked. Would definitely come again!

These guys were wonderful and truthful. I took my car to a different place for an oil change and got hit with the old ‘something else is wrong’ speech. This time the brakes. I decided to get a serving opinion. Brake Masters took the time, checked the brake and let me know I had over 15000 miles left on them. If you want honest people, go see them!

When you're in trouble and need emergency assistance with your vehicle, these are your mechanics. I broke my truck good while off-road and limped into Flagstaff from deep in the backcountry at 22mph. I'm an old guy who drew one of only five bowhunting tags for pronghorn in GMU11M (the area around Flagstaff) and here I am on opening day looking for someone to work on my truck. Juan Zavala tells me to bring straight in and then tag-teams my truck with Oscar Araiza and Robert McKenzie, getting my truck repaired in only 2 hours. I'm on the road just after 10am and on the hunt. These guys understood how rare my tag was and went above & beyond to get me back in the field...I will never forget it. BrakeMasters sets the customer care bar so high, other auto shops need to charter a plane just to see it.

Juan at Brake Masters has been my favorite mechanic ever. He provides high quality work and has incredible customer service. I go out of my way to get my vehicles serviced here. I highly recommend!

Jaun and the crew at brake masters are fantastic!! All I have ever received is top notch service with quality and respect! They even have helped me try to diagnose problems without charging me. I would highly recommend bringing your vehicle in to this location for whatever service you need!!

Super friendly! I went in because a piece of medal from the underneath of my car fell off and was dragging. They were able to fix it for me in about 2 minutes. Great service

Brake masters is the place to go for any car issues excellent customer service. Juan the manager really went out of his way to make sure we got everything we needed definitely recommend this place

I took my car for the first time to Brake Masters and they were extremely helpful. Being a college student from out of state, a bunch of car shops will try and tell you things to maximize the price. Although Brake Masters was honest and even talked me through certain parts that I had no clue what their function in my car was. Now I know that I can rely on them to take care of my car. In addition, I didn’t have an appointment and was aware if they were too busy then it was no worries if they didn’t get to my car. Although, they took the time to get it done the same day and I was beyond grateful. The staff is amazing and they always make customer service their priority. I will be taking my car here whenever I have questions or repairs needed!

Best brake deal in Flagstaff. Hands down the best service, price & value. Do yourself a favor and have your brakes only serviced here!

Rory at BrakeMasters really helped my friend and me out in a pinch. We were on a cross country roadtrip and realized we needed to get our brakes done. We went to a competitor (whose name rhymes with Heineke) because they had the earliest available spot and we were eager to keep our trip moving. Fast forward one day, Meineke snapped one of our brake lines, ordered the wrong parts and informed us that we would be stuck in Flagstaff for the next five days (this was all around Thanksgiving, so shipping was delayed and their shop was closed). We were devastated.

In a desperation move, we called BrakeMasters in hopes that someone could repair our partially seized caliper. Rory picked up the phone and said he would give it a try. Within 15 minutes, he had the caliper rebuilt and fully operational. The only problem now was to repair the (newly) broken brake line. Again the competitor said they needed the part and that wouldn't arrive for a few more days. We were able to get the vehicle towed to Brake Masters, where Rory shaped a new line himself, mirroring the piece that had been broken. He installed new rotors, fixed our line, repaired our caliper and installed new pads - all over the weekend.

He went above and beyond, helping us when we were truly at a loss for what to do. While I wouldn't expect Rory or anyone to do that consistently, it showed us such a clear difference between what a good person and honest mechanic (Rory at BrakeMasters) looks like, compared to their competitor. Thanks, Rory. If we're ever in Flagstaff again, we will for sure stop by!

Brake masters are polite and professional. They explain problems, work, and price honestly and effectively. Nothing but good things to say about the work they do, they take good care of our two vehicles. Best way to get your vehicle seen there is to drop it off if you can.

We were on a road trip, and the battery failed, so it needed to be replaced. Brake Masters was able to help and get us back on the road within an hour. Juan, the manager, was very friendly and made time in the busy shop to install a new battery for us.

I had been to Been to Brake Masters before for different services but like many of the other auto shops I felt like either I wasn't treated as a valued customer or like some of the other shops that use scare tactics. But in my opinion ever since the New Manager Juan came in I feel like this location reeled it back in. Juan, took the time to make the recommendations and did not pressure me to make a decision. After I called around and asked for pricing for the job that I needed I went back to Brake Masters due to Juan which again I felt showed the most understanding and genuine compassion for my situation. I basically needed an engine replacement and I could not believe how quickly these guys got it done and had me up and running and still running 💪🏻. These guys are where it's at!!!

Although I reside in Sacramento, CA, my running career allows me to train and live part time in Flagstaff. At least once during each of my 2 or 3 month-long stints in town my husband and I take our Subie to Brake Masters for an oil change or to fix minor issues that pop up during our time in the mountains.
I have always remained impressed with the honest approach displayed by the staff, and I know that I am only paying for what my car needs rather than having to decide if service includes an upsell or items that are not critical to keep our care safely on the road.
Thanks for always doing dependable and efficient service and see you on the next trip to town!

Juan was super helpful! Brought in my 4Runner having some brake issues. Was able to get a diagnosis within an hour along with a quote for labor and parts, recommendations and ideas, and a lot of useful info including how the part works and why I’m experiencing these issues (knowledge is power). They also did an awesome job a few years ago welding my exhaust pipe back on! 10/10 service

Juan & his staff are just AMAZING.
We got stranded in flagstaff, calipers blown, and they fixed our car just as they were about to close so we didn’t have to stay an extra night.

Best & honest service anyone can ask for. Superb!

Definitely recommend them they have the best prices, and the mechanics are truly looking out for you. Unlike any other mechanic shop that I’ve been to they will help you fine the best possible choice. Also they go above and beyond by the process elimination. Unlike any other mechanic shop that will try to tell you at something else even though they don’t know what it is. Also they have good coupons. I will definitely be bringing my business back to them for future inspection or repair I need on my cars! Thank you guys !!