Wilson's Mattress Gallery

We set out to purchase a mattress set up this Black Friday and after stopping at 4 different mattress stores, I am thankful Wilson's Mattress Gallery was our last stop! 🙌 Bob Hand at the Bend, OR location is phenomenal! Bob treated our family wonderfully and we are very happy we bought from a locally owned and operated company (which includes local service if we ever have any concerns with our purchase)! 😁 5 star service AND product! ⭐⭐⭐⭐⭐ Thank you for the superior customer service experience! 👏

As soon as we walked in the people were awesome!! Mike was our salesmen and he knew his product answered all our questions without being pushy. excellent prices on mattress, better than Costco!! I highly recommend them!

Mike welcomed us soon after arriving- he was informed and helpful. Knew the products and helped
Us compare. We highly recommend the store and is products; oh, by the way - we bought our new king mattress here - from Mike.

Great mattress company, and the employee that helped us wasn't pushy 😊 I highly recommend you get a bed here the prices are great.

Had a great, no pressure experience. Crystal was super helpful. Also they're local!

Great service. Mike is a great salesman and really knows his stuff!

Great customer service and very friendly staff. Mike is a great guy!

Great no pressure sales staff that is knowledgeable.

Best bed deal here.

Got a good price on a mattress here

High priced

Went in for a firm mattress and salesman convinced me to get the medium mattress. I ended up hating it because I was sinking into the mattress and I feel like I’m on a hill. I’m only 135lbs so I wouldn’t think the mattress would start doing that after 2-3 months. I ended up getting my “one free exchange” to the firm like I originally was talked out of. Paid $60 more dollars or top of the $2300 I financed for them to deliver the firm. 2 months later the mattress is sinking in. I have to sleep sideways so I don’t feel like I’m rolling off the bed. I absolutely hate this mattress!! I called to see if there is anything they can do and since I already got my “one” exchange sorry too bad so sad.

Wow!! You want to talk about bad service and rudeness? I've been coming here for the last 8 years to get all of my mattresses. I've always recieved excellent service and walked away with a wonderful mattress. I walked in yesterday and spoke to a guy with brown hair I don't know his name. Once he saw that I wasn't interested in his $2000+ mattresses he just walked away. Walked to the back of the store and stayed there. I told him I wouldn't be ready to get a mattress for 2 weeks but he just walks away? I might also add that I always get a queen mattress and this time I was only buying a twin mattress. I guess a twin mattress combined with the fact that I was looking at their $700 mattresses means I'm not worthy of his time. There use to be these older guys that worked there and they were amazing but they're gone now,, too bad. Got it!! I'm done with Wilsons in Bend Oregon. I'll take my business elsewhere. Too bad because I thought customer loyalty and building a good and loyal customer base was important to them but I guess I was wrong, money is. Ok Wilson's thanks for letting me know, atleast I know where you stand and where your loyalty is. Buh-bye.

Do NOT believe them when they say lock in the price and ask for SS and Driver's License because the sale is ending. I was made to believe that I was just agreeing to a price, NOT purchasing. I did not sign any paperwork regarding a purchaseNow I have a credit card with a $4,000 plus Balance. This is fraud, and I reported as such. I will be contacting them directly and reporting them to the Better Business Bureau.

The salesman was happy to sell me a $1,900 bed with his absolute assurance the the bed warranty was Ironclad with great customer service.
I went back in to Mattress Gallery with a warranty problem and the salesman said he cannot help me. I asked him to make a phone call for me to their rep, he refused to even pick up the phone. It's not like he was busy, I was the only person in the store.
(Buyer beware when the promises are flying and there are beds to be sold)