Walgreens Pharmacy

Great customer service. Fast and efficient. Informative when answering questions. Helpful and diligent when problem solving a customer issue. Communicates effectively with providers and insurance Companies. Consistently providing new ways to improve customer convenience, such as text notifications on prescription status and saved preferred payment.

I went here at 3 in the morning for an emergency oxycodone prescription for a post-surgical treatment. The drive thru tried to charge me almost $400 for it claiming the insurance card I handed them expired in 2017. I only worked for the company I have insurance for six months; so I knew they were wrong. They told me to “come inside and say they’re wrong it to their face”; so I did. Lo and behold, they entered the information incorrect after showing me a printed screenshot of what they entered. They did not apologize for their mistake. I only paid $28.

Place’s pharmacy is sketchy AF. I don’t feel like need to get in a near-altercation to get pain medicine for post-surgical emergencies. I’m going to the one across town from now on.

I’m not one to usually leave negative reviews, but I have been A Walgreens customer for years and moved to Michigan last year and tries to give this location on Sherman a chance for about the last year. The pharmacy team there treated me like I was somehow a criminal every time I tried to fill a prescription (electronically submitted) from my Dr in Illinois. They always kept me on a long hold when trying to contact, and almost every month made me contact my dr to resubmit the prescription. The last two times I tried to fill it, they canceled the order for no reason, and never informed me about it.. I would have to contact my Dr. who is also equally confused to send it agai , only to have them cancel it again. I know what any reasonable person reading this is thinking.. “the pharmacy had good reason for what they did.. you are dumb”. That’s what I started to ask myself after months of being treated like a criminal for trying to fill my prescription and getting attitude/zero explanation from pharmacy staff I spoke with. However, with the advice from my Dr. i changed pharmacies and have zero issues with Rite Aid. Do not use the 24 HR pharmacy on Sherman in Muskegon, they are rude and could not care less about your personal needs. I could go into more detail but I am done waisting anymore time with this place. Truly awful experience for the better part of the year.

Pharmacy team is actually horrible with the way they speak to people. If you don’t like your job go work somewhere else cause the customer service is nonexistent.

Unorganized, rude, and inconsistent. I would recommend any other pharmacy.

They are very rude to customers and the way they talk is aggravating. And they give you an appointment and when it’s time they are not ready for it.

Alot of excuses and never organized or professional