Firestone Complete Auto Care

Went to this location, they seemed a little busy but I took a chance. The guys took great care of me and my vehicle. They managed to get me in and out in a reasonable amount of time. The customer service was excellent, the only complaint I have is the vending machines lol. Buy at your own risk.!!!

My jeep was not safe. I had 4 bad tires. Jason was very helpful. My jeep is running great. Adding an update. My vehicle drives awesome because of Firestone. Tires still smell new! :)

Shoutout to Steve and Jason! 4 new tries and alignment later I’m very happy with the result. Coming from high end Michelin tires to Firestone all seasons it felt like I was driving on a cloud on the way home!

Outstanding customer service as well, called in with specific time requirements for my appointment, which were met (same day appointment).

The staff is the reason I go to Firestone. There are lots of repair shops but Jason has been "my guy" in the auto repair business for many years. I've followed him to 3 stores now as he advances his career. Today I had a fantastic experience with Steve. Unfortunately my repair required a return trip due to needing an out of stock part, and Steve made it all easy. Called me when the part came in, then had me in and out of the shop in an hour when I arrived. Nothing is ever perfect, but the quality of character shown by the staff to make everything right is spot on. I can't recommend them enough.

Wow I had a great experience they gave me the best price and was faster time then anybody else I called to get the car done. It was done in 2hrs and the costs was hundreds under then everyone else.

I love Firestone.The first time we went there we were coming back from our weeklong camping trip from Maine and our brakes were making noises. We called Firestone and they said to bring it right in as soon as we got back into town, which we did. They put new brake pads on and we were so in awe. We didn’t have to wait at all. Yesterday I had an appointment for an oil change at 2 and the guy there apologized right away,saying that it would be awhile because people called out. It meant a lot for him to let me know so in case I wanted to reschedule my appointment, but I waited. It took awhile but he kept coming out to apologize. Hey things happen. I’ve been to other places and they would just make you wait not knowing what was going on. But not this guy. I highly recommend Firestone. They work hard and want to make sure that the customers are happy. They have a customer for life. Thank you I wish that I could remember his name. Happy New Year. God Bless you all.

Steve and Jason and Dennis took the best care of my wife's Corolla. Prompt and explained everything to her and got us exactly what we needed. My wife loves her new tires.

Jason is wonderful to work with. We have been using Firestone for over 10 years now and won't go anywhere else especially now that Jason is at the Newington Ct location. He is always kind, always has a positive attitude and always tries to do the best he can for us. Firestone is very lucky to have him working there!!

One word, Jason. Jason became my preferred service advisor years ago when he worked at another location. Firestone service is always excellent no matter what store I go to, but it’s nice being able to say “I got a guy.” Especially at a national chain. I have now followed Jason to a third Firestone store. As long as he is with the company,, I will continue to seek him out. But knowing I have coverage with Firestone, no matter where I travel, gives me peace of mind.

They always do a great job and never try to add "extra" services that I don't need. Even though they were short handed, they got me in and out in a timely manner. If you need to take your car in for work, make sure it's the NEWINGTON CT location.

Brought my Audi/Mazda & Nissan to Firestone for tires/pads/rotors and couldn’t be happier with the service and price. Jason had assisted me and I really appreciated his customer service. I would highly recommend him and this location. I will certainly be a return customer asking for him specifically.

I brought my care in for an Oil Change, and needed my back left tired checked for a possible nail in the time. It ended up needed 4 new tires. Jason was absolutely amazing and worked with me on getting me the best deal, and calling around to work on a great price! He got me what I needed and was able to hook me up with a few extra discounts. I highly recommend Firestone, and give much praise to Jason!

I have always had exceptional service here!!
I am not necessarily a fan of larger companies but this one feels like a small company offering superior services!
Explaining patiently to me when I don’t understand what issues I am having with my car!
They are always willing to help with minor needs, such as checking air pressure without any cost!!
Today I wanted a locking lug nut put on each tire because there have been recent thefts of tires and rims where I live and put them on for no charge with minimal wait!!

Thank you for your exceptional customer service which is difficult to find!!

I had an amazing experience here. The in take was fast, the tech wasn't pushy and overall they did what was asked and at a very reasonable price.

I love Firestone ! Very friendly staff . My oil change and brakes were done fast .

Manager was awesome took care of me fast changed my wipers in 10 degree weather A1 service

Always a great experience. Very friendly sfaff! Have been a client ever since they opened a shop here on the Berlin Tpke many years ago!

This firestone was highly recommended to me by friends. I was helped by Jason and he was great! His customer service was honest, helpful and friendly. I would recommend working with him specifically in the future and will be a return customer.

Very professional staff. I was only in there for a emissions, The internet was down on Saturday and they were unable to do it. I went in the following week and there was no charge.

Great experience although it was only for tires and balancing.