T-Mobile

Everything about my experience at this store was pleasant, and not at all frustrating. Nicole was more helpful in 30 minutes than AT&T has been in 15+ years, and explained everything, answering all questions. Switched two lines; my daughter lives in another state. Her phone died and she needed to get a new one today. Nicole made at least ten phone calls trying to find a corporate office to make it easier for my daughter to get a phone. Saving tons of money is nice, of course. But also getting friendly terrific service is amazing! I highly recommend T Mobile and Nicole!!

Jimmy Portillo is one of the nicest easy going helpful guys I have had work with me on getting a new phone. He was very patient with me and really looked out for my best interest and needs based upon what we talked about. He cares about his customers and really goes above and beyond to make sure you are secure and get what you really need. God bless this man.

The manager of this store is awesome!
Not only helped with my old phone, but set my new one up exactly how I needed it. Two weeks of running around to other stores did not fix the problems. Now I can't say enough about my phone and the service.

I was a T-Mobile customer when I first started buying used unlocked GSM phones to save money. Voice service was spotty where I live and data was limited. So I went to cheaper GSM carriers. But I have had it with Pure Talk, and I had a WONDERFUL EXPERIENCE with Luis at T-Mobile in Petaluma. Everything I needed at a price which is actually going to be less than what my "low cost/poor service" carrier was charging.

Went into store for help setting up my new phone Was imbarased because I'm not accustomed to new phone and new carrier A very nice young man helped me through the set up process He was kind and courteous Unfortunately, I can't recall his name He deserves 5 star service award for making me feel comfortable and taking the time to help me out

knowledgeable staff, organized and you can tell who's the supervisor. clean store with bilingual staff too, hablan español.

I dropped my phone in some salt water. It was insured by Assurant through T-Mobile, no big deal right? Well, I bought a burner phone while waiting for the insurance to kick in, which caused my claim to be rejected "systematically." After working directly with Assurant's customer support and T-mobile customer support separately with no resolution, I went into the Petaluma, California store 4/13/2019 and worked with Ashley. She was able to get both T-Mobile customer support and Assurant customer support on the line at the same time, be a customer advocate, and get my claim approved, all within the period of time it took me to take a round trip to the Kmart. She heard me out and offer a resolution. Not a half fix, not a compromise, a True Resolution. She is exemplary for Brick & Mortar customer service. Thank you so much for your help, Ashley!

Great service at this location! The staff did an amazing job I am very impressed with there customer service.

This store is great if you have any questions you can't figure something out just go into the store that'll answer all your questions they'll spend hours with you if that's what you need these people are great I recommend them highly

Dillon helped me buy a new phone
Outstanding customer service
Very knowledgeable and helpful
Makes t mobile look good
I am a long time t mobile customer
Dillon gave me the Best service ever
Donald Steven Nicholas

Amada was very helpful and extremely personable, and I will continue to visit that store, even though I have a closer one here, because of Amada's help.

Dylan was the most knowledgeable T-Mobile employee I've come across

We discussed the international calling options with Timothy. A very competent and upfront service advisor.

The only really knowledgeable T mobile store in Marin.

Sophia is amazing, excellent customer service, ask for her and fun to talk with.

Awesome store! GREAT customer service. T-Mobile ROCKS.

Very nice people. Help me really quickly and gave me what I needed.

Great service ! Very patient! Davis was very helpful

Store just got remodled. Wait time is OK. Staff is knowledgeable.

Great service and with no pressure to buy or do upgrades!!!