CVS Pharmacy

I have dealt with CVS pharmacys in Florida & It has been an absolute nightmare. JILL the Pharmacist at CVS Minnetonka, MN Hwy 7 & 101 in Target is an absolute Gem.!! She Has gone out of her way endless times to help me through Insurance issues, refill problems And endless other issues. She has gone above and beyond the call of duty to help me & makes sure CVS Pharmacy takes 1st class care of their customers. She has the patience of a SAINT and really cares about CVS customers.
I hope CVS realizes what an amazing asset she is. If it werent for her OUTSTANDING CUSTOMER SERVICE I wouldn't be doing business with CVS! Thank you Jill. I appreciate all you do. You obviously take pride in your job & customers. Thank you.

The wait line was short. Friendly cashier who was very efficient.

I frequent this pharmacy and am always impressed and grateful for the care and service i receive. Like everywhere these days, especially pharmacies, staffing is a challenge but even if the line is 10 deep I've never waited even 10 minutes. I also often arrive with no line at all.

Over the years they've often had to contact my doctors or work with my insurance and I've never felt like an imposition. I love how easy it is to fill via the app (and delivery is free if you have $5/mo care pass). I have one prescription i have to refill by phone at least 1x/mo and I've never - i mean never waited longer than 2 minutes when i call.

I'm always met with the most kind, thoughtful welcome. Todd in particular is so friendly, always asking "how is your day going today?"in the sincerest tone. I'm so grateful for all the staff

Always helpful and have my meds when needed or get me something else if required

Needed amoxicillin and had trouble finding it. This pharmacy answered their phone quickly, and got the prescription transfered even though the walgreens I originally had it sent to kept them on hold forever. They were patient, friendly, helpful, and also remembered what I needed so I could just sit and wait and then they came and got me when it was done. Absolutely great.

Todd at CVS inside Target hwy 7 and 101 gives fantastic customer service!!!

My prescription was filled before I even arrived while traveling directly from the physician.

Professional and friendly staff who are efficient. Low waits. Great service. Thanks!

I’ve always had a good experience. Great customer service

Love it very nice people work there !!!

So far so good

Liquid drywall

Nobody likes to have to go to the pharmacy but this is the best option in the area. The Walgreens nearby is always a disaster in comparison. This CVS usually has enough staff to make the sometimes long lines go quickly and they are generally friendly and provide prompt service. My only complaint is that I wish they would figure out a better solution than having the pickup line snake through an aisle of the store, which can make that aisle difficult to both shop and wait in.

I like the reminders and friendly service. The line can be substantial if you get here at the wrong moment

Over all very good and the staff is helpful and friendly.

Here’s the comment I left at CVS’ website today:
I believe it’s acknowledged (by CVS) that this particular CVS-in-a-Target has been WAY busier than you had anticipated it would be. By almost any standard, it’s a very small physical space, but given the crazy number of prescriptions they are clearly filling (you can see hundreds, maybe even thousands, of the filled ones in the bins), it’s obviously operating under difficult circumstances. Today there were 3 (or maybe 4) pharmacists (one who appeared to be retirement age) working diligently, and two assistants working the counter. That seems like a lot of people in that small space!

I’m well aware that the pharmacy industry is having lots of problems staffing pharmacies currently. I’ve also read that there are lots of newly minted pharmacists out there who aren’t being hired, while those who ARE working are being overworked to the point of burnout. I see that with my own eyes at this CVS! They’re filling Rx as fast as they can, and are also expected to give vaccinations—something that has to be crammed into their already overloaded days.

The reason I gave 8 as my answer above is that my husband’s doc had called in a Paxlovid Rx at about 1130am—that’s a time-sensitive treatment, as I understand it. I gave until about 12:45 before I appeared there to pick it up…and it hadn’t been started (again, I could see 3 or 4 pharmacists clearly working intensely at other Rx! Clearly going as fast as they could.). I was told they would have it in 30 min, but to remember that they closed for lunch at 130. I wandered around Target until 115, got back and in line (there is ALWAYS a line at this CVS), and at 120, the pharmacy lights went off!

I think I know why they do that: it’s to give all the people in line warning that they won’t all be able to get their meds until after the harried, burnt-out pharmacists have their modest meal break, and I imagine it helps to have given that advance warning, rather than just rolling down the gate at 130. But the gasps (yes, literal gasps!) around me told me how this delay was hitting those behind me.

I got my husband’s Paxlovid. Someone else was called up after me, and there were more in line, but I couldn’t bear to watch to see who would get their meds, and who would have to return another day, or kill 45 min in Target.

As I understand it, many or most pharmacy workers aren’t getting as much break time as they should anyway, from a humane employer. In my view, this means they should unionize ASAP! But meanwhile, CVS is frustrating customers as well as their employees, since the service is so much slower than it would be if there were sufficient staffing; and I for one am concerned about FATIGUE in a pharmacist, someone who should be highly alert at all times during their tasks.

If my health insurance didn’t specify CVS, I would return to Walgreens, or go to the Cub supermarket across the highway. But it’s not because I don’t feel the CVS personnel are inferior— it’s because there are NOT ENOUGH of them to staff this too-small, too-busy CVS outlet. I’ll tell that to anyone who asks about the place, too.

PLEASE find a way to expand that CVS! And meanwhile, please hire enough staff so they can all do their jobs perfectly, and that means treating them humanely in terms of hours, breaks, and physical environment.