Clearwater Pools & Spas

Great customer service. Tommy(owner) is personally responsive and efficient. He educates us about our pool . Les at Rt 10 location is fantastic with chemicals and helps us use as little as possible. No pressure sales. We use Clearwater for Opening and Closing as well. Quick and efficient. Professional business!

Keeps our pool going clear and healthy. Amazing customer service and knowledge.

They were able to help us solve a problem that another pool store could not. They were super helpful, knowledgeable, and friendly. We have found our new pool store. It's a little farther away, but well worth it.

The store manager, Les, has always provided fast efficient & polite service. The other store associates are eager to assist and very friendly. It is always a positive experience going to Clearwater.

I have worked with Clearwater Pools regularly for supplies, but this year I also needed to have my liner replaced. Clearwater came out promptly for the evaluation, provided a quote, and then performed the service itself faster than they even thought they would be able to. I even needed a new pump because my former pump had busted during the winter and they installed it all at the same time and for a reasonable price. The crew that came out was excellent and the liner is absolutely beautiful.

When a small part of my liner had slipped out from the coping, a common issue, I texted Tommy and he came by the next day and fixed it. I have not had any issues since then.

After the liner replacement was finished I went up to the Chester store and spoke with Les about chemicals and he has helped me keep our pool water perfect. Never once pressuring sales on anything frivolous and even giving advice on the suggested dosages, such as putting in slightly less than the printout to keep from buying 2 bags of something etc. This has still worked out perfectly the whole time.

I saw some reviews on here that simply were as far from my experience as possible with Clearwater, and I would definitely recommend them to anyone in the area needing pool supplies or work on their pool.

Thank you Tommy, Les, and the rest of the Clearwater staff for being amazing!

Clearwater pools completely renovated our 20+ year old pool and they have helped us with maintenance, tested water samples, and supplied us with salt and chemicals each summer. They have always exemplified professionalism. Every. Single. Time. Always politely calling you sir or ma'am. Tommy is trustworthy, never pushing you to buy anything beyond what is necessary and going out of his way to ensure you are treated fairly. I have and will continue to recommend this company for any pool or spa needs.

This is an awesome company! They have been so helpful this year with my pool. ( It tends to have a mind of its own). From helping me find the right repair parts to getting all the chemicals balanced. Lindy, Ashley and Les have always been so helpful with anything I need.

They have the nicest staff ever! If you’ve been around to the other pool stores you see a noticeable difference in their customer service. It was actually an enjoyable experience!

100% customer service received today .Called the shop yesterday on a Sunday frantic with what I thought was a broken pump and chlorinator., green water ,frogs and mosquitoes everywhere. Tommie the owner had someone at my doorstep before 8 o'clock this morning.
Could have easily sold me another pump it was an electric issue honest reliable service I recommend them whole heartedly.

Les is AMAZING!!! He walks me through it step by step in the store and once I've returned home he is only a phone call away and eager to help me with any questions I may have! I love going to a pool store that doesn't try to sell me a bunch of stuff that I don't need! This is a great local business that values their customers extremely helpful and knowledgeable staff! I would recommend them to every one!!!

Stopped to check out what services they provided and to look around the storeroom. Gave my information and waiting for owner to call

They have always taken good care of me...I usually deal with Les when I take a sample in...he is very knowledgeable...pools are very expensive to maintain...follow their advice and it won't cost you near as much...

This was a great pool store. Staff very eager to help you. A large variety of products in such a small building.

What a great staff! They've helped me maintain my pool for nearly 5 years now. Best pool service in the Richmond area.

It's great working with Clearwater Pools & Spa in Chester. They are extremely helpful and my pool is gorgeous!!!

Kim Collins

Very helpful and friendly staff. No pushy sales. They listen to you and then set you up with what you need.

As always they provided help and clarified some information I had wrong and now my pool is crystal clear

Great customer service and willingness to help.

Tommy, and repair men are very good. Fixed my pool so my grandkid could enjoy the weekend swimming.

Amazing staff! Helpful, curious, and knowledgeable. Rick B. knows his stuff