Baskin-Robbins

I've ordered here a few times. The ice cream they have is great. The service is employee dependant.
In person had a great experience the first time there, the 2 people working were so kind and informative, they made us some wonderful treats and sent us with a parting gift! Phenomenal first visit! 5 star employees.
Unfortunately, my second order arrived incorrectly and under-served, like they were very conservative with the portions. I felt like I only received about half of what I should've, a triple scoop sundae ($10) arrived with no toppings, and the ice cream didn't reach the rim of the cup.
Then my 3rd order again was a phenomenal experience. We place order and I decided after we ordered that i wanted a topping I forgot to order. I called them, and the girl I spoke with was so amazing and understanding. Had no problem adding the topping for me.
So there are some amazing employees here, and the treats are really good!

We stopped for ice cream and left with delicious milkshakes!! And a donut from dunkin all in one stop! It's probably best to go inside to see the options, the drive thru does not have a menu available.

Stopped in for ice cream and was not sorry! Awesome customer service! Thank you!

Best customer service I’ve ever seen, Ice cream was amazing

The ice cream tastes great... but they are constantly out of flavors, and now they have started canceling doprdash orders out of no where for no good reason

If you're gonna get Baskin Robin's in Niles Michigan, just go in person, and even then I can't guarantee these issues will be fixed

Worst icecream experience Ever ..ordered double scoop waffle cone ..got less than 1 scoop and cone was stale ..had to get it put in a cup .not even good Butterpecan icecream ..wasted $6.35 .tried to tell me cone was just made and it clearly wasent .yuck

A waste of real estate. No donuts employees too busy taking pictures of each other definitely won't be back