Discount Tire

Whoever runs this discount tire store deserves a raise. I have never experienced better customer service in any auto shop. I got a screw in my tire on my long drive to Florida with my children in tow and had to pull over to urgently find a fix. The first two stores I went to were rude and had 3 hour waits. I luckily landed at Discount Tires and Jarret came out of the store as soon as we pulled into the lot to greet us with a smile and asked how to help. They had my vehicle in a bag and the tire fixed within 30 min. Everyone there was friendly and you can tell they have a culture of customer service. If I lived in the area I would not go anywhere else.

I stopped here to price a patch for my tire, and they explained that they patch and plug the hole. Then, to my surprise, they said they'd do it for free.

I'll really appreciated their kindness and superb service. I will definitely check with them when I need new tires.

William was amazing! He could have lied and said I needed a new tire and I’d spent money, but instead he was honest and told me I was fine. But if needed something to come back. Rare to find a company that employs honest and truthful folk. Me and my wallet are grateful for William!

"Exceptional service at Discount Tire! Fast and friendly staff. Initially, there was a miscommunication on the old tire buyback, but one of the guys there quickly resolved it. Their commitment to customer satisfaction is commendable. Highly recommend!"

Great staff. Super quick work. The techs that have worked on my vehicles have shown attention to detail. Do recommend.

We got stranded pulling our camper when we noticed the tread separating on two of the tires. I called every tire shop close by except Discount Tire because they closed at 6 and it was 5:54 on a Friday! After many failed attempts to find the tires we needed. I tried Discount Tire in desperation and they had our tires! Not only that but Matthew offered to stay after hours on a Friday to put 4 new tires on our camper so we didn't have to cancel our trip! They will have our business from now on. Customer service still exists!

Tires were available, at good price, and installed within 30 mins. Will was knowable and efficient. We will come again

Came to Discount Tire this morning after a late flat last night. Didn’t wanna drive on a donut several hours home. Stayed overnight came in early bc I had warranty from another dealer on my tires. They made multiple attempts to get the warranty covered. In the end there was an error on my paperwork that did not allow me to get the tire covered. They were SO SO professional and again made multiple phone calls to try to get it resolved updating me along the way each time. Even though I didn’t get my warranty resolved, due to no fault of theirs, I bought a new tire got a new back washer blade and finally was on my way. They have definitely earned a new customer as I’ve never been more pleased with customer service. Thanks again guys you rock!!!

Blew a tire on US65 driving back to Indiana after vacationing in Florida. Put the spare on, but didn't trust it to get us home. Called Discount Tire in Prattville and they were so helpful; found a couple new tires that would work to get us home safe and had them changed in record time!

All the employees had incredible attitudes, were extremely helpful, and provided professional service. I've always had great experience with Discount Tire and this emergency situation was no exception. Would highly recommend!

Thanks guys!

Hands down the best tire service I've had in Prattville. I've used one mom and pop shop and four other major retailers through the years in Prattville. This was the best service yet. Purchased four tires online and scheduled the service. Dropped off the vehicle well before the appointment time. Four tires were mounted, balanced, and installed in about thirty minutes. I couldn't even finish running errands in town before they texted me that it was completed. The individual in the store which attended to me was polite and cheerful. Ok price on the tires too. I recommend them.

Professional service. Dropped off my vehicle to get 4 new tires. Not even an hour later I was getting a text to come get it. Prices are very fair. 4 18" tires for less than $800 out the door.

Great experience. Zach helped me out and he was super friendly and knowledgeable. Showed up and were able to get my tires inspected and replaced super quickly. Also a great area for the shop as well. Plenty of stores/restaurants to walk to nearby while you wait. Will definitely be coming back here in the future.

Matthew was very nice and courteous. I bought tires but I didn’t have them installed there. When he found out that he only had three in stock he ordered one and asked me if I could return the next day. When I got there I didn’t have to wait he saw me and told another associate to get the tire and place it in my car.

Very nice young man Jayden that works there was such a great help on my first visit to the store. I will be back and I'll tell a friend to tell a friend. April 2024

I came here about a month ago to get my tires rotated & they explained to me that I needed to replace my tires in about a month so they said they didn’t want me to waste my money on rotating them when I needed to replace them soon anyways. The guy who helped me showed me all options & gave me quotes on tires & told me to explore my options & think about it. After careful consideration I ended up buying tires from them on their website & I paid a little extra to have a warranty on them so if anything happens to the tires they will replace them for free no questions asked. I went in today so they could replace them & everyone who works there is so kind & sweet! They had me in & out in such a quick timeframe! I would highly recommend this place to everyone if you want great service, attitude, & quality tires! I will definitely be returning to them for now on! My tires drive so smooth & I appreciate all their help with guiding me to choose the best ones for my car!

Purchased everything needed online. Set my appointment. And I didn't have to wait long. They were courteous and quick. They did a very good job.

Had an emergency flat on a trip, rode on the donut way too long! Discount tire opened and got me in immediately. I was covered with road hazard insurance and took care of my business in a very fast manner, even sooner than expected. So helpful and respectful. I will continue using this company for another 20 years if I live that long!

Hands down AMAZING customer service! These guys went above and beyond to get me in the best tires for my vehicle. I was in and out in less than 25 minutes.

Great place treats you with respect and wants to help you with all your tire needs highly recommended best tire places around with great benefits please come here instead of Firestone!!!

Clean environment, very friendly staff. Took no time to mount tires to the rims. Due to my mistake on the wrong lugs, they refunded the $10 per wheel. They have earned my business. Every other place would have scratched the wheels but they did an outstanding job. I look forward to future visits. Matthew c g has earned my business and I’m sure my friend will go there as well since he has many issues before with other local installers.