United States Postal Service

This past weekend one of our packages was mistakenly delivered to another address. The package was a dress for my daughter’s homecoming dance. After reaching out and trying to locate the package, the postal office and all their workers truly got together and worked hard on making this right I have a happy 16 year-old at home, all thanks to them not giving up. I truly appreciate it.

Very friendly & helpful. Come here often to ship packages. Thank you Kim & the other gentleman up front for always having a positive attitude

Everyone is always super helpful!!! I’ve never had any problems with this branch. Every transaction is super smooth. I routinely ship my eBay orders from this branch and have never had any issues.

We always get great service at this post office and Kim is great. We run a online retail business and she is always so helpful. Thank You!

I ship packages from my store in Derby using this office at least once or twice a week - staff is always helpful and friendly.

Friendly staff, always pleasant to stop by

dont need to go here often but ive never experienced any issues. staff are polite and friendly and its never super crowded

This is now the 4th time i have been rudely yelled at by the woman at the front desk and enough is enough. She is so caustic she should not be allowed to talk to customers. I just went to Ansonia after having an unecessary argument with Derby and the woman at Ansonia was absolutely lovely. There used to be a gentleman on Saturday mornings who was nice but the older woman now has been the only one the past few times and she is just mean. I will say my actual mail carrier is amazing and Im not sure if shes still the manager (I want to say Debbie??) Was awesome once when i was having issues getting things delievered and hand brought something to my house....but the woman's attitude at the front desk is unacceptable.

Kim was just rude and literally will make you feel dumb for not knowing where a sticker goes on one of the envelopes when she simply doesn’t tell you how to seal the envelopes properly, just points and orders you where to go to get the envelope you’re looking for. She also got very upset I didn’t have a extra $1 and some cents to get a $10 back when I clearly said it’s okay because I don’t have it, then she raises her voice as if I didn’t hear her to ask me again if I had $1 and cents to get a $10 back and I said I’m fine like why are you getting upset and typing as if your punching the keyboard with your fingers for ? I clearly would have gave the total amount with the $1 and change you’re asking for if I wanted a clean bill back. Also she was belittling an employee in the back for taking lunch break not at two oclock, then about was upset about him wearing AirPods and how he wanted to take another bathroom break and telling him to hurry up. The guy literally had to tell her he had to poop and talking to a grown man as a child. I can see why she is a difficult person and everything is policy etc. Very rude and the guy and lady infront of me didn’t catch her attitude but sure I did.

Feb 24, 2022, I'm at the door at here at 4:01PM the lady lock up the front door and stated that she stops serving customers at 4:00PM even though the closing schedule is 4:30PM. There are 7 other customers out there dealing with the same frustration. This is ridiculous!

This is literally the worst post office I’ve ever been to. To the rude old white woman with glasses that’s always in a bad mood and hates her job to the black man that just started working mornings. He decided after scanning and accepting my packages that it wasn’t acceptable. He decided after they were in the system that the packaging didn’t meet standards. Why wasn’t this inspected beforehand? What is the point of their jobs. The only one who is decent is the younger woman but that’s only because she literally doesn’t know what she’s doing and is tired of being yelled at. They all need to be retrained in customer service and polices. Because they’re all unprofessional. And they’re a government job. Shameful.

Rude woman. Why do they let these people work here without proper etiquette and customer service skills. No common sense. Its hard to even have communicate with such people who refuse to listen.

i went to this location on 8/15/22 and an older white woman with glasses and brownish/gray hair ruined my entire day completely. i understand working with the public is hard, but my problem with this interaction is as follows; the white man who was in line right before me was treated with politeness. as soon as it was my turn, i was greeted with a “what”. which already rubbed me the wrong way. i explained to her that i had been getting messages to pick up my mail from the post office INSTEAD of it being delivered for the past week. she sighed extremely loud and yanked a pink slip off of the counter and told me that if i didnt have one that my visit was pointless. i remained calm because i genuinely didnt know that but i asked it she could please check as my package as something important. she asked if i had a tracking number, and when i started to read off the numbers she stopped me while i was speaking and said “do you know you can read two numbers at a time”. almost immediately after this RUDE comment she got my number wrong. in with which she searched for my package and nothing came up. i knew she had typed it wrong because after i repeated a number she did not press the keyboard. i asked if we can do the search again and she rolled her eyes and sucked her teeth. i’d like to point out that i was the only person in the entire building at this time. when we did it again, we figured out my package and i was able to get it. i asked where the nearest mailbox was, and she said, “did you not see it when you came in the door?”. absolutely disgusting attitude. i find it ridiculous that the white man infront of me was treated with respect and less than a few seconds later i was not..

Staff always horribly rude and lazy. It used to be an Asian lady now its a middle aged/older white women with brown hair and glasses. Too lazy to individually mail my Christmas post cards which is less then an average stamp. When i asked she said no and i had to buy stamps. Then screamed at me for using tape to seal 3 that were loose. I understand priory tape cant be used for regular mail. But i don't work at the post office so clear tape to me on the counter could be used. I'm sure it happens a lot however it was my first time. no need to flip out and scream about it. Happy Holidays right, never even got a smile or a hello!