Firestone Complete Auto Care

After 40 years of buying and leasing vehicles, I became a bit paranoid about servicing vehicles at dealer centers, expecially now that I am a widow. However, I took my new high end SUV to the dealer to get a tire fixed. Only 19000 miles on my 2021 SUV. They said I needed back rotors, pads, breaks, and the cost of about $550. I may be a widow, but that didn't sound right for less than 19000 miles on the vehicle. My motor head grandson fixes rental cars for years and agreed with me. He told me to look for a Firestone Complete auto shop which I did (He lives in Hawaii). Making an appointment was easy, I was taken in right away, met Terry, a friendly man... While waiting for the check up, I wondered what THEY would charge. The cost? NOTHING! "Nothing wrong with the breaks, rotors, pads...Your car is fine," he said. Amazing! AND FREE! I was charged nothing, but got RELIEF...and saved $550. Thanks guys, and Firestone! Firestone is my new "go-to" from now on.

I would highly recommend this location. Josh was very friendly, professional, and respectful of us and our time. . Technicians worked in a timely manner. Excellent service. We will no longer go to McKinley after very poor service. The Hamburg location will be our service center from now on. McKinley could take lessons from this location. Thanks, Josh

I absolutely appreciate the professionalism and kindness of this team and their willingness to go the extra mile for customers service and are more convenient for appointments and walk in services compared to the dealer.

They do all kinds of automotive services here and are super quick for appointments, flexible for walk ins, and very knowledgeable and friendly!

HUGE shout out to Gina and the guys at Firestone, they were fast and accommodating with my NYS inspection!!! Appreciate you all so much!

I went into this Firestone location on a Saturday with about 4 hours until they closed with a blown powerstearing pump. I'm not going to lie before I went to Firestone and talked to the mechanic Chris I was nervous if I would be able to have my car before Monday. These guy got my new parts ordered,delivered and installed and tested along with looking over things that were not part of the problem. They saved me a significant amount of money to from what was originally thought which with this economy now a days (G I wounder why look at who's in the white house) that made me really really happy and I will be back with any problems in the future. They only allow 5 stars I give them 10 for how I was treated. Shout out Chris your a hell of a guy I appreciate you guys 💪💪🇺🇲🇺🇲

Josh was great and pleasant to deal with. Made sure he did everything that was asked and reviewed everything at the end.

Great guys here and great service. I was visiting my brother from out of town he got a nail in his tire after going to a lawn fete in the area. These guys had him in there in less then 15 mins on a Sunday! Kudos to you guys great job!❤❤❤

On a drive from OH to ME, our daughter's car starting making noises from the wheel bearing. Based on the online reviews she called when they opened this morning. They took her right in when she got there, found and fixed the problem, and had her on her way quickly. She describes the gentleman as knowledgeable and kind. DEFINATELY RECOMMEND!!

Nate and his team are great to work with! They got my fleet taken care of in one day for multiple issues and a list of projects. Not only was their customer service spectacular in person and on the phone, they have great prices too! I will definitely continue to use Firestone Hamburg for my truck repair needs in the future.

Friendly staff and was able to get right in same day.

These guys do honest and reliable work with a staff that is friendly and professional. We have three vehicles in our family and this is the first call that we make when we need to have one of them serviced. They always break down the cost of the repairs and we have never been overcharged for a service that was performed. On top of all that, they offer great turnaround times in terms of getting the vehicle back to you with the repairs done correctly.

Great place to go. They are here to help and not rip you off. Very friendly staff. Did only requested work

Found that I ran over a large bolt which became embedded in the tread of one of my tires today. So I called in to Firestone in Hamburg and they mentioned they're short staffed. Today is also a holiday and I couldn't afford to wait to get it taken care of. I figured it would be hard to find a place to help me on such short notice. I took it in anyways.

The gentlemen working in the shop took care of my car immediately, even though I didn't have an appointment. They were able to extract the inch long screw and patch up the hole. All in the matter of less than an hour.

This is how you ensure repeat customers visit you. Great service! I will be sure to call ahead next time for an appt!

Nice place too take your car they will work with you on price and anything you want done too your car staff is friendly and knowledgeable. Prices are okay a tad high but what do you expect from a major brand like Firestone

WOW. Impressive service. I called and spoke to Jim on the phone for a price on 4 snow tires. I made an appointment right over the phone. I showed up for my appointment 5 minutes early. The phones where ringing off the hook. Another employee checked me in for my appointment. Very nice and polite. He said "We'll get your van in right away!" I'm thinking to myself "Sure, I'll be here for the next 3 hours."

Not 5 minutes went by. I see my van being pulled into the garage.

While I was waiting, I spoke with one of the people at the sales counter. Im looking for a set of all season tires and rims for the summer. I spent about 20 minutes talking with the sales person. He offered up some good ideas I hadn't even considered.

10 minutes later. The person that checked me in came out. "Sir, your Van will be ready shortly. Let's get you cashed out." 5 minutes later I was out the door with 4 new tires.

I was out of there in under 40 minutes. I am in a service based trade. The Team at this Firestone branch impressed me. This was my first time here. I'll definitely come here again.

We are coming from Johnson City, Tennessee for our cousins wedding this weekend. We stopped at a rest area and noticed something wrong with our passenger side rear tire. We immediately drove to this Firestone location and Nate made sure to help us. Nate got us in right away and we were there waiting for 30 minutes tops. These guys know what they are doing and know exactly how to please their customers. We definitely recommend this Firestone location!

I've been taking my vehicles to Firestone Complete Auto Care in the Village of Hamburg for a long time because I appreciate the peace of mind that comes from having reliable transportation. I don't go there just for auto tires. I get my state vehicle inspections and oil changes done there, and they are sure to let me know if there is any preventive maintenance that my car could use and they help me prioritize what to get done and when. Before recently taking a long road trip I had my car checked and tweaked and the trip went off without a hitch. If I get a vehicle warning light, the people at Firestone get me in asap. They are friendly and knowledgeable and take the time to answer my questions and explore options. This Firestone vehicle repair shop is conveniently located at the intersection of Main St and Lake St on the southeast corner.

They was fast and very nice. The price was great and didnt try to overcharge me for anything. Will use them from now on!

Great Customer Service. Nate is a great guy! They told me my car would be out of there in 2 hours and at exactly 2 hours it was ready!