T-Mobile Authorized Retailer

Skyy (manager) Akayla and Karina are great. They are fast paced but that means we get solutions much quicker. Regardless of the time it takes, this is my all time favorite store and my experiences get better each visit. This new manager tho- the truth

Latisha is definitely the he reason I still have T-Mobile. She is the best manager I have ever encountered. This is such a good store!!! Her patience, her knowledge her customer service and the way the employees respond to her is culture winning! Please keep her!

The customer service at this location can't be beat. I had the best experience with Starr when I went in shopping to replace my broken phone. She gave me options to best fit my budget. She set my phone up..she was very patient with me not remembering passwords ..etc. she made sure my free gift..air tags were set up 🤩. She even made a follow up.phone call a few days later to see if I had any questions. Starr...you are my "SHINING STAR".
Thank You for your execnptional customer service and going Above and Beyond.This is why I'm a loyal T-Mobile customer. .

This is one of the best stores I’ve ever been to
The vibes are so welcoming and everyone has a great personality thank you all for the wonderful experience!

What a store! Super friendly and respectful. I will drive from Tara Blvd to see David and Tamia any time in need of t-mobile assistance! You'll rock!!!

Great customer service, specifically Chris for making the buying process so easy and quick. Would recommend this location again.

Great experience! Can't remember the sales reps name that helped us for the life of me, but she was fabulous! We were in the store probably close to 3 hours getting new phones, and she was super patient and helpful!

Amazing customer service, my favorite store in the area!!! Highly recommend, thank you team!

I enjoyed my experience at this store thanks lania

Isaiah was very informative and helpful during my transition to T-Mobile. He was prompt to answer questions and had the best customer service I’ve experienced in a while! Thanks Isaiah 💯. However, we noticed a huge problem when we tried to do a return. Isaiah was helpful with assisting us, however his boss was not so pleasant over the phone we our mother was requesting to do a in store return. We don’t know how exactly conversation went but it did not sound good at all. We could hear yelling through the phone even when Isaiah tried to step away and explain himself while talking to Keishla Knieves. There was a lot of profanity directed at Isaiah which was very unprofessional. Isaiah still kept his composure and finished the transaction with us. STORE #939C Highway 20 McDonough GA. This might should be investigated……

You feel like family because they greet you once you enter the store. Ms.Zhane customer service skills was amazing! She was professional, patient, respectful, attentive and had knowledge about each phone with out reading anything. Ms. Zhane was so sweet! The manager, Ms. Sherri was super charismatic. Definitely don't mind driving from Tara to here again.If you haven't visited yet. What are you waiting for?

What an awesome experience! Isaiah B was informative and patient from start to finish. He listened to our concerns from previous experiences and laid out everything in details to help us make an educated decision. There was even a situation with a rude customer while we were in the store and Isaiah handled it with so much Grace and professionalism. Give this man a raise! Referring everyone I know to him.

Isaiah B was extremely helpful. He gave us alot of details and answered all of our questions we asked during our switch back to Tmobile. The 5 stars would be for him alone. Problems came when Isaiah had to call a manager Keishla Knieves about a return. He throughly explained the situation to her more than I could count on one hand. No matter how many times we said we would like to return our phones it seemed as though she kept asking him to throw random promotions at us. From my point of view, when she realized we were set on our decision I began to hear yelling and cursing through the phone. directed towards Isaiah who was simply following a customers request. It immediately killed the cheerful vibe, making the room very tense and negative. I have been a customer at Tmobile for years, never have I seen an employee get cursed out by their own manager…… Isaiah, (unlike his manager) kept his cool and finished our transaction. I hope this gets looked into and Tmobile does not always treat great employees this way. STORE: 939C Mcdonough GA

Friendly staff. Got an S23+. It took a long time to swap out my old phone for the upgrade but T-Mobile is 100 times better than AT&T

Walked in to get a new SIM card cause mine had stopped working. Isaiah was the one who assisted me and he was very nice and made my experience quick and easy. I was in and out!

Experience was awesome from the moment I entered the store. David greeted me promptly as I entered the location even though he was attending to another customer. He did a great job assisting customers in the store and resolving my phone issue. Mari was also very helpful in assisting me as David finished up with the previous customer. The two associates kept high energy the entire time while making sure all my problems were resolved before my departure. I definitely will return to this location for any future service needs. Again Mari and David really were fantastic and brightened up the not so good day I was having before entering their location!!!

Isaiah was awesome! He listened to everything I had to say & then some! I came looking to upgrade my phone because my older phone had charging problems. Most definitely will coming back to see him! He definitely deserves a raise!

Isaiah was stellar! I choose not to do the transaction over the phone & came into the to get an upgrade. I ended up getting a new phone & tablet. He actually made it easier to save on my bill! I love my new 5G device!

Isaiah Bell (Assistant Manager) was the most AMAZING help. He spent hours helping me switch my accounts and get setup with new items as well. If your looking for FIRST CLASS service definitely ask for him. You will not be disappointed.

Young man by the name Chris was amazing he took care of at least 6 customers in such a cool an professional manners while my phone transfer data… he also tired his best to save me money