Perfect Star Heating and Air Conditioning

I hired this company to replace the complete HVAC and duct in our house. After I found them in Google search and seeing their great reviews, I wanted to get a quote from them along with two other quotes. Keon came to give me a quote. He was very thorough on explaining different options and pricing. He took time to take any measurements needed and inspected our old system and duct in order to make sure he gives a fair quote. The representative from the other two reputable companies who came to give their quote didn't spend much time to inspect our old system but was more interested to sell their product and service. One of those companies even declined to replace our old duct and tried to convince me that there was no need to replace them even though the duct pipes are original and full of dust from last 50 years, explaining if AC and furnace are new then no need to worry for old duct. Perfect Star representative was very very knowledgeable, professional and didn't create any pressure to sell their services or products. The whole team who worked (Nick, Manuel, Anthony) in replacing our HVAC was extremely professional and quick. We are very happy with the our new AC, and we already started seeing our electricity bill this summer is way lower than other milder summer from previous years. I definitely recommend this company for any of the HVAC replacement or repair and maintenance work. Lastly, I wish all the best to Keon, who is one of best, very knowledgeable and professional technician in this industry.

Anthony and or Perfect Star emailed or called ahead confirming arrival time of appointment. Communication was excellent during the service and Anthonys patience was tested by our questions. First class from beginning to end and will ask for Anthony for the next service in June

Raymond, from Perfect Star, is professional and knowledgeable. He was very patience with me. He took time to explained everything in detailed. If our family ever need further services, we will definitely go back to Perfect Star.

Raymond and Geo were very considerate and professional of their services and care of the house. Pictures on the iPad most helpful to show the wear and tear along with areas running in excellent condition. I would highly recommend Perfect Star. Family run business and growing in their services. Good for them!!!

I responded to a flyer I got in the mail for an HVAC inspection and a few days later Keon from Perfect Star was at my door. I sat next to him during the inspection and was surprised to see that not only did he look at the unit, he actually took things apart, cleaned them and explained in detail what he saw and the condition of every part of my furnace. He was unhurried and careful and I was really surprised by his attention to detail. At the end of the appointment he offered a year long membership for cleaning and filter replacement that I could apply the fee from the check up to that ended up being pocket change. Overall I can't recommend them more.

We just had Perfect Star install a heat pump system. From start to finish the entire process went perfectly. All of our dealings with Perfect Star have been impressive - from the initial project assessment to the installation. This is a truly exceptional company. Highest recommendation.

Raymond was wonderful. Super friendly, knowledgeable, and professional. Gave honest feedback and there was no attempt at all to sell us on anything. In fact, he told us to do nothing at all with our unit. I'll 100% come back to them whenever we need any work done. Couldn't recommend him enough.

Gio was friendly, considerate and thorough in his inspection of our unit. He didn’t rush through the inspection but thoroughly checked it all out and gave me a complete report upon completion. I was very pleased with his service.

Anthony was great! He completed a thorough inspection of both my furnace and AC, showing me a ton of photos he took throughout the process and pointed out a part that was beginning to show wear and tear, which he quickly replaced before he left.

Anthony’s knowledge was impressive! As a recent home owner, I am now more knowledgable about my HVAC after his visit.

Perfect Star is worthy of your trust and your business! There aren't many companies that offer the service and expertise like Perfect Star does. From our maintenance call with Gio to our install with Emmanuel and Danny this group of people is phenomenal! We chose Perfect Star to switch to for our maintenance. Gio came out to do our first maintenance visit and did a great job. He took pictures of our system, ducting, etc to show us how things were looking (not good, which we knew but didn't know how bad.) We asked if we could get a quote to replace our system. He called the office, and set an appointment for us for just a few days later. Ray came out to give us a quote and discuss options. After reviewing all the options and costs, we decided on a Daikin heat pump system and replacing the ducting (which was not done properly 18 yrs ago). We were able to get out system in the following week. Emmanuel and Danny were very approachable, kind, very skilled and knowledgeable. When they first arrived, the introduced themselves and explained what they would be doing and a general time frame. They put down tarps, used booties and you would never know they were here it was so clean (even vacuuming!) They worked late on the last day to make sure we would have heat for Christmas. They had a issue with a damper but were able to get it up and working quickly. We are thrilled with the new system and more importantly with the Perfect Star team. From their front office team to their techs, the owners to the billing department team we have zero regrates going with Perfect Star. They also have a wonderful set of guarantees to ensure you are 110% happy with your service and any installations. Thank you Ray, Gio, Emmanuel, Danny and Lisa for the amazing service you give your clients. You are a rarity in the HVAC business and I am so glad we have you as our team.

Anthony was a big help in analyzing our older furnace and explaining what is up. He showed us pictures to highlight concerns and made suggestions. We will be meeting w/his “comfort techs” to move on.

Perfect Star did an excellent job replacing our heating and air conditioning systems with two TRANE heat pumps and re-ducting our two-story house. We are completely satisfied and give them five out of five stars. Continue reading for more details.

The process started with Chuck, their sales guy. He’s very experienced and was determined to give us the best possible price, proactively making us aware of various discounts we could receive. He quoted us on one brand, but we were interested in TRANE. We had quite a number of quotes and e-mail discussions as I inquired about different equipment and related costs and benefits. He always replied quickly and didn’t show any signs of getting tired of my questions and requests. I’m an odd duck in that I was willing to pay a bit more for the most “green” and efficient system, even thought the payback might be slower. But we locked down the choices, and I paid less to Perfect Star than the other company I was looking at. Chuck got us scheduled for October 17th and allowed four days for the installation of the two 3-ton air handler/compressor systems and re-ducting 13 vents.

Chuck arrived on installation day a bit earlier since I had to join a conference call early that day. We walked through the job. Then our two main technicians arrived as planned on time. Chuck made a good handoff to the installers and exited. Austin C. was the lead technician and his right-hand man was Ismael V. These two worked their @#! off, moving fast, totally focused on the work. They kept our house clean as they worked and especially at the end of the day. When I had any questions, they were happy to answer and explain. In every interaction, they were positive and friendly. I’m a skilled DIY guy and can tell you their work was clean.

Their goal was to get the job done in three days. On the third day they did the ducting work as well as finishing up the equipment install. They brought in the troops, adding Mortin J., Keon G. and Preston S. They were under the house and in the attic, pulling out the old duct and putting in the new. We asked them to move one duct six feet over and they did that well. The last day went long, until about 6pm. Then Austin took me on the final walk through. The day earlier, I had noticed two minor flaws in the install of the outdoor condenser units. I debated if I should even mention it, not wanting to be too picky. In the end, I decided to say something. When we got to that part of the walk through, I was surprised and delighted that they had already noticed both flaws and fixed them.

The AC worked great from the start. But two days after install, when it got a bit cold, we tried out the heat. It didn’t work! I called Perfect Star HQ, and 35 minutes later Danny, one of their technicians, pulled up to our house. Fast! It turns out it was a thermostat setting (that honestly, I may have unknowingly messed up). He showed me what was wrong, corrected the setting, and voila, heating worked. Danny also adjusted some attic ducting dampers they had put in (we didn’t have that before, and I didn’t know they would add in dampers, but I guess its their standard practice) so the air would come out in a more balanced fashion. In retrospect, maybe they could have done a bit more “thermostat training”?

Overall, this company is determined to please their customers. And they certainly succeeded in this case. We highly recommend them.

Juan was VERY helpful. He went to work quickly and explained results of his work in understandable terms. He was helpful in taking me through repair options. He deserves a better salary!

"Professor" Chuck Anderson (who teaches HVAC courses) visited our home and interviewed us. He explained the pros and cons of different approaches and after listening to our requirements and answering all our questions he quoted us a complete Lennox HVAC system (AC and gas furnace) that was exactly what we wanted. He had all the equipment in stock and his team (Hung and Emanuel) arrived on time on the day of installation (and finished quickly). They were friendly, enthusiastic, and very professional and knowledgeable (thank you prof. chuck!). They laid down floor protection (it was raining that day), cleaned up when they were finished, and did not leave a single scrap of material (or any of the old AC or furnace or filters) behind. We were able to schedule installation very quickly (Chuck would have done it next day!) on a day that was convenient for us. The installation Hung performed was really a work of art and he was able to explain all the new features that would be up to the latest code standards. We also received new electrical hardwiring of the furnace, new gas pipe work (for the furnace), new condensate plumbing, and new through the wall wiring to a new thermostat. We also got a sturdy new pad for the outside AC unit. The unit fit perfectly in our small utility closet and the outside AC unit was positioned perfectly in our very small backyard (all new electrical hookup panel provided). Payment of the bill was made very efficient and convenient for us. System is very quiet, as promised. Emanuel worked inside our very crowded home and was able to reach all our high ventilation ducts that he carefully sealed in preparation for our upcoming city home inspection of ventilation efficiency (which Perfect Star sets up for us). Chuck trains his team well and gives them a very effective pep talk every morning (I might start attending his pep talks!). It really shows in the final service and product. I was also happy to hear that they have a shop where they can tear down all the large metal parts of my old system and recycle them. It was really a big load of old equipment that they disposed of/recycled for us. I was especially pleased that sales tax was included in the quote and the final payment matched the initial quote exactly. It is nice to have such a quality company in the neighborhood.

Ray and Gio appeared right at the start of the window, and did a thorough evaluation of the heating system issue, explaining every step as they worked; they determined the likely cause, went to get a replacement, returned quickly, and it solved the issue. They even helped me adjust our Nest to leverage the 2-phase capability. Very good experience - highly recommend!

Ray is a perfect representative for his company. He is personable, knowledgeable, and thorough. He did not try to sell us anything we didn’t need. We look forward to working with him.

Perfect Star’s technician, Keon Garcia, was very knowledgeable and professional in his presentation. He explained very technical details in an understandable way. He assisted us with our issues.

Perfect Star Heating and Air Conditioning were quick to respond and addressed our heating issue. Ray was super efficient and thorough. Service technicians are always on time and professional.

So I hired Perfect Star to install a new HVAC a couple months back, and they did a fine job, worked great, fair price, professional crew. Flash forward to today with crazy rain in CA, and I start getting a leak in my roof right below where the HVAC was installed. I called Perfect Star and asked if they can you come take a look. They show up 45 minutes after I call, and it turns out I just had over a foot of standing water on my ceiling because all 12 roof drains had clogged. Clearly not Perfect Star's fault, but Marvic the technician was happy to help. He spent an hour unclogging all my drains and saving my home from even more serious damage. Above and beyond does not even begin to cover this. I was a satisfied customer before, now I am a customer for life. I give 1000 out of 5 stars, which makes no sense, but neither does the kindness which Marvic exuded throughout. I am feeling extremely grateful that businesses with such a focus on service and customer satisfaction like this one even exist anymore. I now must go re-evaluate my world view.

Juan came to perform a system tuneup and ended up here for two hours when he found a surprise where a duct was loose and partly kinked. He promptly repaired the duct to the spare room and tested for proper flows. Our adult children will sure be happy when staying in the guest room. We just thought it was a room that heated up from the morning sun.