Petco

I went to the store located in Auburn, Ma to return some bags food bought by mistake and swap them for the right one and everything went smooth and easy. David, the gentleman that took care of my issue was very professional, very kind and very amicable. Thank you for the great help. Very please with the whole transaction

Love coming here. Always clean and well stocked. Unfortunately it appears they no longer sell my cat’s favorite Rachel Ray dry food though. They still have the best cat litter and cutest dog toys!

Groomers are AWESOME here! My tiny dog thinks she's BIG and is a handful to get nails trimmed. They always take her with a smile and easily get her done. Super friendly staff

Our first time at Petco yesterday. I have a 6yo Maltese named Lucy. We just moved to town and it was not Lucy’s regular groomer so I was nervous on her reaction to Sam. Sam is our hero. She calmed. Cut her. Trimmed her nails.
Made her smell like the pretty girl she is.
We will be back!! Everyone else was nice too!! Give Sam a raise!!! We loved her !!

They always did an excellent job caring for my previous dog P-Nutt's health and well being and our current dog Lola . The staff are always friendly and professional.

This was my first experience using a franchise groomer. I was pleased with the experience and it appeared my dog also had a positive grooming experience. I love that we received a report card at pick up. That was sweet! Nora was our groomer and did a fantastic job. I was able to witness her handling of my dog and was pleased to see how gentle and caring she was with him.

Female Staff on duty in the aquatic area was very helpful as knowledgeable about the fish we were picking over the weekend. She was very polite, professional, & helpful making our visit pleasant. Thanks

We stopped here to get some fish for our son. The guy working the department was amazing. So knowledgeable he blew my mind. He was talking about certain bacteria in some fish's belly and compatibility. I honestly wasn't expecting much but was pleasantly surprised.

I went to the Auburn store to buy an air pump for my aquarium. They matched the online price and saved me 60% on my purchase. I was bowled over by the customer service. Great store!

My girlfriend and I got our 2 year old, Sullivan groomed at petco. I admit, I was nervous, especially because we have had some unsavory experiences with past grooming places- but this was a 10/10 experience from start to finish.

Our groomer was Lucy, and right of the bat we fell in love with her compassion. She got down on the floor with my dog, who is skiddish and shy, and took her time to wait until he was ready to sniff her and come to her. She didn’t rush the interaction, and truly cared for my dogs safety and well being. We handed him off and he was ready within a few hours. We originally booked a nail trim, as well, but Lucy said that he wasnt quite ready for it and she didn’t want to push his boundaries. It was another level of compassion and empathy that goes above and beyond expectations- as much as we wanted his nails done, i am so thankful she listened to my dogs body language and didnt push him. We have a nail appointment for next week to try again- with Lucy. We are so so thankful for her for taking care of our baby and for easing our nerves. Her and Sully are besties now too, and i have a feeling this is the end of his fear of the groomers! <3

Store was very clean, fish healthy and staff extremely helpful. What we needed was in stock and well organized. We especially enjoyed the fish section and the staff were extremely helpful and kind!

I came into the store looking for moss. I got help finding it. I also had a nice chat with someone about the coral display that I thought was quite interesting. It made me wish I had a saltwater tank. I checked out at the register with perhaps one of the nicest cashiers ever. It was great!

Amazing store with great staff! So many animals even ferrets available this petco is the best by far ive been too!

Love the team at Petco Auburn!

Zac & Kayla in Training were so much fun to work with for Puppy Training! My little guy learned so much and it was easy to carry over to real life.

Nora in Grooming is a life saver! In addition to my puppy I have a very skittish senior dog and Nora is so patient & gentle - I tell everyone to go see them!

The store is well stocked, employees always greet us with smiles (and cuddles for a very pampered puppy who has charmed them all), and it's always a pleasure shopping!

I have never been to a business that had more loving employees. Every person I have ever encountered at this business has blown me away with their caring natures. I love bringing my puppy here and shopping while he gets groomed by Caitlin every month. He has never been calmer with another groomer or better taken care of.

Puppy training was an excellent experience with a very knowledgeable very pleasant training staff.

Chelsea at the grooming salon does wonderful with my anxious and crazy pup! He's been going to her for several months now and we wouldn't go to anyone else!

Arthur helped me look into a thundershirt for my dog, Rigby. While I didn't buy one in store, I ended up making the purchase online after the fact at his recommendation! Super kind, friendly, and helpful. I would definitely come back.

My reactive chihuahua mix loves being groomed here more than petsmart, they are really supportive of her fear of grooming and even though she only gets nail trims, theychave helped her get over the fear of her feet being touched from how kind and understanding they are of her behavior

Very helpful guide and care. I noticed my dog after the groomer visit, she looked and smell so good and super happy and excited. If my dog satisfied i'm satisfied. Thank you Petco associates.