PetSmart

Pet Smart groomers are so good. They're kind and gentle. Very accommodating to work with. Doggies come bk to parent happy and full of joy.

I took my dog to the Orchard Park location for a bath and haircut. I had been putting this off because the last time I took him to a locally owned place, I felt so uncomfortable leaving him, I sat in the parking lot (cried) and waited there for over 2 hours until he was ready. After, he looked traumatized and I felt horrible. Well I decided to try Petsmart and did the express service so he was done quicker. The appointment was with Brittney D. From the moment I walked in, I immediately felt comfortable with her. She was so sweet to my dog, and reassured me he would be fine when I mentioned I felt bad leaving him. I left and didn’t cry, which surprised me, and didn’t feel the need to sit in the parking lot! When I picked him up, he was so happy and didn’t look upset or traumatized at all!!! I was so happy, and he looked and smelled incredible!! She did an amazing job on his hair cut. I am so so happy I decided to bring my dog here. We will definitely be repeat customers with Britt!!!

Came into this location to research a new dog food for my senior dog. As I was in the aisle, a gentleman by the name of Mike offered my assistance to get the 30 lb bag back on the shelf. (Since I was looking at ingredients.) He was extremely helpful and even carried my bag to my car. It's rare you get good customer service these days, and I want to commend Mike and this location for giving exceptional customer service.

It's so nice walking into PetSmart and being welcomed immediately by one of the staff. I find PetSmart has a large variety of everything you pretty could possibly need. The staff is always visible and ready to answer all questions. They go out of their way to see that you leave the store with what you need and are always well informed.

The store is clean. The staff are friendly and helpful. The groomers are kind, gentle, and knowledgeable. Prices are affordable. A wide range of services are offered. *If you have a Senior or difficult companion I highly recommended Amanda W.*

The team in the Petshotel are absolutely wonderful. They have taken care of both of our dogs so well, know their quirks, and get us in and out of the check in area very fast and efficiently. We've been taking our dogs here for boarding since we moved to Buffalo 2 years ago and will continue using this location because of their amazing team.

I truly love shopping at this store for my pet Max!

I board my kitty at OP Petsmart Hotel and Collin, the Manager, and his Staff are all so amazing and caring. My kitty had a tough time adjusting to being away from home. Collin found a way to make things better and to put me at ease through the stress this caused. Petsmart is so fortunate to have Collin and his wonderful staff.

Went for pics with the bunny they had a vary good system in place someone outside haveing people line up and giveing coupon for the store cleaning stations at every other aisle in case your furry friend decides to go, becouse there was the extra traffic of people coming in for pics they had extra staff for check out. It was grate shopping even when there's no special event the cleaning stations are still there, so staff is frendly and the store is super organization, each service has little windows that you can see if it is right for your pet (except veterinarian service) that is a good thing. But like the groomers and training you can watch see how you like it ! To sum up everything I really enjoy Everytime I go there (event or not ) I would recommend to everyone 20 out of 10

Fast and easy. I was able to locate the items I needed and purchase them with out issue.

I don’t know why I was sleeping on PetSmart Pets Hotel. My two girls (dogs) came home happy, clean and fed. I got a pic of them while they were there and a phone call to LMK a they were eating and playing. Staff was top notch and it cost less than our usual spot with the same amenities. I’ll be booking another two stays for them this summer.

I am typically pretty happy shopping at this PetSmart. My only gripes are routine fish stocking and petcare customer service, but I don't believe this is the only store with this particular issue. Distribution centers at most retail stores have been affected because of Covid. And petcare associate service is spotty but again, I think it's due to Covid staffing. I recently purchased 3 butterfly koi and 2 regular koi from this location. The colors are starting to come through after being stressed and they are all beautiful. Very happy with my purchase. Will buy more in the future.

Love it! I see the kitties first and talk to them if they are not asleep. Very clean and plenty of choices of cat food and dog food! Love their treat perks! Get points for buying what you need and redeem them like cash! Workers are super friendly and helpful. Returns are super easy, too! I own 3 cats. Adopted one from Pet Smart! They put you in a decent size room with the kitten ot cat to see how it reacts to you and you to it. They are not pushy about it. They let you use their play toys, too! We have had Ava for 11 years now! That's the name they gave her and we kept it.

excellent quality of work. friendly associates. groomer Ceara always takes good care of our fur children as she calls them. ans we have 4 husky's. When we get complements on our dogs, that says a lot.

Went for grooming. The ladies were super nice and super fast. They did a wonderful job and really cared for our dogs.

I love all the cute animals and big selection of products

Always bring my 2 dogs in when I need to get them something and to have them weighed. The staff is very knowledgeable and friendly. Will always continue to go there when I need something

Brought Nala in for a shampoo and new hairdo, Lord knows she needed it, had a great experience. Her beautician's we're awesome 💕💕💕

We absolutely love the Pet’s Hotel at the Orchard Park PetSmart. This is the second time that I’ve taken my dog there and plan on coming back. Everybody takes such good care of my little girl. She can be very nervous and fearful but the employees treat her very kind and gentle. The manager of the hotel, Collin, is amazing. My dog has taken a liking to him so he always makes sure to check up on her and give her lots of pets! The employees are all very honest and tell me about my dog and how her stay was. I know when I drop her off that she is in good hands. Thank you guys for taking such good care of my Cecelia. ❤

Stella loved her 1st shopping experience!!