T-Mobile Authorized Retailer

Gavin was the only one working tonight and did an amazing job handling myself and the other customer in need. There were a total of two parties in the store, five people total with various needs and he made sure that we were all taken care of-- juggling multiple requests at once and still ensuring that no accounts were mixed up. I definitely applaud him!

I had a wonderful experience with both Myles and Brandon at the East Windsor T-Mobile store. They helped me to smoothly switch over from AT&T. Gave me many bonuses with the new contract, including paying off my phone, Apple TV, Netflix, and waiving some other fees. Switching was very smooth And they did not try to rush me at all. They were very patient and explained everything to me so I felt confident with making the change. I would highly recommend them to anyone.

I had an outstanding experience with Brandon. I went in for an issue that could not be resolved over the phone with corporate and he not only addressed the issue, but was able to offer a large cost savings on the device and service at the same time. Brandon also took the time to assist me in converting a personal account to a business account, which I had struggled finding sufficient support at another store earlier in the year. He spent a long time with me not only solving the issue I had come into the store for, but also in getting my business account straightened out - saving me money in the process. This is the best experience I have ever had at a T-Mobile store. I have been a customer for seven years. Thank you, Brandon.

I have never had a better experience in customer service in any other T-Mobile store!!! The employee Myles was incredibly helpful and answered all my questions in a polite and respectful manner. Myles helped me figure out a line that’s right for me, and he helped me upgrade to a new iPhone and switch over to a T-mobile account. He also helped me pick out a phone case and replaces my screen protector whenever I need it (I break it every other week). I highly recommend this store and honestly, I would recommend asking for Myles if you’re a new customer!!!

I was helped by the store manager Brandon and Gavin at this location. The service and their customer service were excellent. I was totally satisfied and would definitely recommend this to my family and friends. Thanks

Brandon and Myles really went the extra mile to get my husband and me a great deal with lots of new features for nearly the same price we've been paying.
Free phones, too, without adding any extra lines!
Overall, a great experience!
Thanks!

Gavin and Niah were amazing! I came into the store with a last minute emergency and they came through big time. No rush at all, great service. This is the only knowledgeable store I will go to. Great employees mean great leadership by the manager.

Was in on Saturday and they were extremely helpful and nice helping with lost phone situation. Very impressed with customer service and will continue with T-Mobile

Best T-mobile location around! Taylor and Myles are very knowledgeable, kind, genuine people. If you want your phone and plans set up right come to this T-mobile. They’ll make sure you are taken care of and understand your plans/phones fully before you leave. Thank you again Taylor and Myles!

Today I stopped by to upgrade my phone at the East Windsor store after having a bad experience at the Enfield store. Taylor was the best, she is very knowledgeable, friendly and fast! I drove a little longer but it was so worth it!

I've been going to this store for over 10 years, and every time I have excellent service from the staff..I just recently went there to upgrade 2 phones, Kelly was was a constant professional. She explained a better way to save money, upgraded our phones quickly. As usual, she was informative about our new phones, and was just awesome to work with. Her teammate there Dana was also very helpful with our upgrade and change of plans!! Keep up the great service Sprint East Windsor!

Mohamed, Kelsey and Meghan are excellent. They helped above and beyond with a very challenging situation. They treated us with courtesy, kindness, knowledge and patience. We were so impressed with their service. They are truly an asset to this store. We walked in with concerns and left with answers. Its really nice to have representatives that truly care about people. Thank you!!!!!!

went to this T-Mobile store to make a couple changes and upgrade a phone as a birthday gift. Anthony and Dana were AMAZING! so patient and took the time to make sure everything went correctly! they took no chances unless they were sure. these two are top of their game and i hope the owners of this store treat them with the respect they deserve!

Great customer service. They were very nice and informative. I highly recommend anyone who has T mobile or is thinking of switching to visit this store. Top notch place to go!

They really do have exceptional service at this store. Melissa has gone above and beyond the call on more than one occasion in order to help my family members. We had quite a variety of requests we threw at her and she was super professional and fast every time. Don't buy on-line, buy in East Windsor. Their service is outstanding!

My son who has autism has an account with Sprint as they have reasonably priced unlimited data. In December 2017 I went in to this store to upgrade my son’s phone. Cole, the young man who worked with me was TOTALLY AWESOME. Cole took a lot of time (2 hours) with me to make sure that the phone was set up with everything that Bryan needed and used and that all was working seamlessly. I can’t thank Cole enough for taking all of this time and making sure that my son had what he needed!

17 years with Sprint and this is the BEST store I've been to! The team was super helpful and worked hard to get us the best deal with no pressure. Very smooth transaction. I will now be going to this store for all my Sprint needs.

Bryce, the owner, made every effort to ensure our experience switching over from Verizon was a positive one. He went above and beyond and I am lucky to have found him and his business. I will continue to reach out to him for further purchases and will refer any clients, friends, and family who are interested in switching carriers. Thanks again, Bryce!

Awesome staff .. knowledgeable and customer orientated. . Been going there for over a decade at their current location in Sophia plaza and before that down the street.. .. the owner Bryce knows how to pick his staff as most have been there for years. ... IveI always
left their store happy. ... Can't say enough good about them

I walked in with three people ahead of me and only two representatives working the desk. I was about to leave for another branch closer to my job when Bryce went out of his way to present a third option for me. While waiting for another coworker in transit he dialed his manager to assist me remotely. I was out in about 30 minutes. This is by far the best in-person service I’ve had with any cellular carrier. Keep up the great work Bryce :-)