Public Storage

I have rented here for the last few months. But today I was moving into a climate controlled unit and went to the office 2 different times to ask questions. Candi was very helpful and thorough. She was also professional and kind. You can't beat good customer service.... Thank you, Candi.

Candi is the best! Over and beyond customer service. My card had been hacked so my credit card was not good . Missed a payment. I was so upset about it she called late (probably) after hours and made me feel better. Then I messed it up and was still able to get it credited. They are awesome! They care. If there is one near you use them!

I would like to Thank Candi for being so professional, helpful, and kind. She made my experience pleasant and easy! She was amazing and I appreciate her going over the details to make sure I understood. Thank you Candi!!!!

Candy is Awesome! She helped us set up my daughter!!
Thank you!!

The woman who was working when I came in to return my lock was super nice and helpful even when I called on the phone. I also was able to reserve my unit and go in without ever speaking to anyone or going into an office. I did it all online and I use my phone to get in and use the elevators. Super easy and convenient!!

Candy was extremely helpful!! She made my visit so nice. She is friendly and was well spoken. I hope you recognize her for help wonderful professional attitude and attention to detail. She was a joy to work with and I can assure you that I’ll be referring her location at the Truman to friends and family. Thank you so much!!

Kenny was always making sure I was taken care of, and even ended my subscription for me! He saved me about $80 by calling me over the phone and telling me I didn't have to pay for another month's rent. Super helpful and looking out for their customers!

I have been renting for over a year and just added a 2nd unit. This location is very clean and the employees are very helpful. Sam was very patient and accommodating and gave great advise as I asked lots of questions and tried to determine what size to get as the second unit. I’m willing to drive 30 min to get to this location rather than the one closer to my home. Thanks guys!!

Update. Andrea reached out to me the very next day and walked me through everything. I was very impressed that she took the initiative. She is absolutely wonderful and went above and beyond to help me!!!

I reserved a unit online. Later that day someone called and asked if I wanted to pay over the phone or online, I replied online and the person sent me a link. After maaany attempts to complete the registration I called the location I am trying to rent from, only to be told that this particular location does not have the system to allow me to pay online and that I have to go in the place to pay. I went in to the location today and worked with Andrea who couldn't have been more kind. She was very patient and thoroughly explained everything. She even took the time to explain it to me again and answer all oh my questions. Since I am not renting the unit until closer to my move date she suggested I get it all set up online and I opted for automatic withdrawal payments. I went home to put in my bank info and it did not work. They have the zip code for my new address so it rejected my set up. I tried to get help online to help me correct the zip code to no avail. I can't change my address on my banking info until I move in a couple of days.. so now. I am going to call them tomorrow to find out if someone can help me. I really hope that Andrea is there and can help.

Shannon at Ellisville did an upstanding job helping me with my billing concern. She was polite, courteous, friendly and went above and beyond!
Kristina M

Candy is fantastic. She is very helpful, very nice and is a real asset to Public Storage. If it wasn't for her, I would have moved my stuff to a different company's facility.

Very professional. The gentleman that assisted us in renting the unit was very polite and helpful.

Storage itself was very easy to use once we figured out how everything worked. Our belongings in the outdoor unit stayed safe and dry throughout a lot bad weather too.

Thanks Bobby in Corporate and Sam, for all of your help! I appreciate the information.

Mary Ann was very help. Courteous, knowledgeable and efficient. Signing contract was very easy and she even made herself available 1 hour before our scheduled appointment. Great service! Great facility!

Have had 3 units at this location. Mary Ann has been extremely helpful, friendly and conscientious as the location manager.
When we rented the 1st 2 units in January 2020, a part-time employee conducted the rental. She made several mistakes which were caught the next day. Mary Ann was very quick to correct the errors.
The location is clean and always appears in good shape. When the locker roll up doors did not stay up in 2 of the units Mary Ann stayed on top of maintenance personnel to get the doors repaired so the units would be usable.
Public storage is fortunate to have a manager like Mary Ann.

I recently spoke with Andrea about some unit issues I'm having.
She was very professional, helpful, and really seemed to care
about the tenants. You've got an excellent employee in her —give her a raise!

Great facility. The lot is always clean and secured. The manager Ken was awesome, great communication, very nice and helped out with everything. I rented both an indoor and outdoor unit for few months, no issues with either of them at all.

Andrea has been wonderful with our experience with 3 units. She always helpful with extras we need like boxes and tape. Units are always clean and I feel safe when in the unit.

Was pleasantly surprised to find that this location had Sunday hours! Reserving my unit online was super quick and simple and I received a confirmation call back in less than 30 minutes! Bryan was super helpful! After he showed us through the facility to our drive up unit, he walked us through all of the digital paperwork efficiently and without delay. 10/10 as far as client experience!

Used this storage facility for a few years. Facilities were clean, never had pest issues in the unit. There has always been security code requirements to enter and leave the property, but I really like the new key pad to access the elevators for an extra security. Met Kenny the manager today, very friendly and helpful.