O'Reilly Auto Parts

Baile and Robert gave me the best customer service!!!! Highly recommend this BAY CITY MICHIGAN O'REILLY AUTO PARTS to everyone!!!!! These guys were great, helpful, so friendly. They suggested these amazing windshield wipers and I couldn't be happier with them. Thanks, guys! I'm coming back for more stuff. A+ store. 👍🏻❤

Our experience was all that you could ask for. We went in with a dead battery for a Suburu and they quickly had an exact replacement for us to buy. The staff member waiting on us was courteous and helpful. He was also wearing a mask, which we appreciated. We were in and out in a jiffy. My experiences with O'Reilly stores around the country have always been positive.

Excellent customer service from the guys here. I went in and got the part I thought I needed but once I got home, realized it wasn't. I went back and to my initial disappointment, the guy I dealt with was gone. I thought for sure I was going to get some hassle about returning an open part. However, these two guys helped me with no issues. Got me the right part and sent me away happy. Can't recommend this place more. Prices here are great as well. I paid way less than what I thought it would be as well which is always great.

I asked if they would check my battery. Without hesitation, he check it and said I was fine. If I had any problems, to come back to see them

We got a good battery for our car and we couldn't install it because we missed one tool so we asked for it. Logan was the best. Not only he gave us the tool but he basically did all the job himself, under the snow! It'll be our car parts store for all we need.

They pretty much have everything you may need to get your vehicle back up and running or if you just need to fix something like your brakes. Sales staff are very professional. The staff go out of their way to get you the part you need and the prices are very reasonable!!

Great Service nice people

Absolutely best store yet . Not only do pay and Dan go out of their way to help they are knowledgeable and pleasant. Pat went out of his way to come back after work and helped us figure out why our truck was broke down. He spent hours in the cold and rain giving us assistance on his own time . He deserves a huge "pat" on the back and a raise . Being hours away from home not knowing a soul he was a reasururing smiling face.

Very helpful staff. Had a battery issue and they did not have the battery though there system said they did. Offered me a better battery at the others cost. Great experience will continue going there.

The workers are all very helpful!

I went to the Center Ave store this morning in Essexville MI for a new battery. Daniel offered to help me replace it. There was a lot of corrosion on the positive terminal, to the point where the bracket had corroded through. The store didn’t have a replacement bracket, but Daniel created a solution using wire and different brackets. He spent almost an hour working on it, but it worked!!! Thank you Daniel for the excellent customer service! I’ll be back (hopefully with a simpler fix next time!).

My husband spends a lot of time and money here. Never any complaints.

Really great service; had a quick stop for some wipers and the manager came out, friendly and replaced the wipers in no time and was out of there in 5mins.

They always have what I want

So helpful. Always there with the answers to my questions and problems. Thanks guys. Cheers, Brad

Dan does a great job!

Great people to assist you and go what I wanted for my car.

Very knowledgeable staff willing to help and go the extra mile to help you find what you need .

Thanks for all your help
Sure wish I could remember your name
.you were a lot of help .

Had exactly what I needed and service was excellent!