JCPenney

I was walking through the store a couple of yrs ago, and a piece of jewelry caught my eye, Donald, the sales associate was absolutely delightful while helping me.
Last year my daughter turned 13, and wanted a cross necklace, again, Donald was patient and friendly. When I mentioned that my daughter would probably never take the necklace off, he pointed out how dainty the chain is- and helped me find a thicker chain that was the right length for a 13 yr old girl. I was on a budget, so he made sure to find a sale item as well! Talk about empathy, and going above and beyond!
My daughter absolutely loves her necklace- and has only taken it off once in 8 months!
I have been meaning to write this review for a while now- I hope Donald is still there, and a manager will let Donald know he is an excellent employee!
If there by chance happens to be 2 Donald's in the jewelry department, he is the one who is 20-30 yrs old (hard to tell) and he's a black guy who has braided hair.
Donald if you happen to read this- you are a kind soul, and your ability to connect with people is a gift. God bless you young man.

Went in to make a payment and purchase some items. The men's robe is soft and plush. The perfume is my favorite.

Bill and Annie Thank you guys so much for your kind hearts and taking the time to talk to us and explain all the tiny details 💎❤ needless to say My fiance and I came out with our dream rings💍💍 & spent way less than what we was even wanting to spend. The customer service was the greatest we have ever experienced! We will forever be loyal customers. Thank you!!!!

Nice clean store. Good quality merchandise at reasonable prices. Courteous and helpful staff. Thank you!

My husband and I when shopping for jeans my husband 6 ft 8 and hard to find clothes for a wonderful super worker stopped what he was doing to help us after mass hunting ,he ask so sweet if we need them today , we laughed and said no ,so he guided us to the catalog dept and helped us trust me we are both in our 60s and don't buy clothes alot , and jeans have changed so much about 30 mins or so later he walked us thru everything, totally so helpful and God knows very professional , we personally love to give Ian a big shout our you make our shopping easy and very enjoyable, this young man when above and beyond his job , thank you so much and I have to amount I have always had fears about malls and he treated us like we was only ones in store so jcpennys Ian is a blessing to your store and for sure us thank you so much Craig and Rose Ritchter

While we're on there. The store within the store was circuit city since both locations are closed as of 2009 in West Kellogg location until Ross took over and 2005 for the east Kellogg location

A few days before prom walked in and found a perfectly fitted men's jacket for the grandson. Also a bow tie and suspenders.

Great place for big and tall mens clothing, always have items on mark down and plenty of items in stick.

Love my JCP! It's where I go for all my dress clothes!

Went to get custom drapes... didn't have what we wanted... referred us to a local business.

JCPENNEY is a classic department store. I love going in because you can usually find what you need and there's always coupons. Bras, dresses, suits, casual wear, along with makeup, jewelry, and accessories are all here.
I fear one day it will no longer exist, it's the store I can always depend on and I value that.

It's always well stocked. Personnel are pleasant and willing to go the extra mile to help. It has two floors with both the elevator and escalator.

Very engaging check out personnel.
Seemed happy to take care of customers.

Went there today for prom suit. Prices were great and by using JCP card discounts were better.

Love the new Disney items and variety of styles.

Great tall men's selection

I'm always so glad to shop at this store in person!

Seems high class. Expensive clothing. But nice quality clothing. The workers are quick to help you. So quick to come at you to help you, you feel like they either want you to buy something or go away.

I Love it but it needs to let u use coupons on NFL merch

I love JC Pennys! I've always been able to find what I'm looking for.