O'Reilly Auto Parts

O’Reillys is most definitely the BEST auto parts store in town! I can say that, because MY OPINION IS based off MY OWN, PERSONAL experiences 100%! I’ve been to both NAPA & AutoZone IMO (in my opinion), they don’t have the friendliness, low prices, QUALITY products (in all honesty, NAPA DOES have quality products) & other things that just “don’t rub me right” or in other words…. I don’t like their atmosphere or vibe….BASICALLY the COMPLETE OPPOSITE FROM O’REILLYS! I mean, don’t get me wrong, it could just be me….

Correct me if I’m wrong, but I can understand a worker asking me questions about what I’m looking for, in order to help me find what I’m in need of but I’m the kind of person that likes to go up and down each aisle to check out what else they have. Mainly in hopes to come across something else that I might’ve forgotten about from another project…… car or not.

Idk (I don’t know) WHY some employees take “my need to be left alone so I can be an independent customer” into the following scenario……: (S.A.=SalesAssoc)

•S.A.: “Welcome, how may I help you??”

• My RESPONSE: “No, I’m just going to browse, but if I need ya”
• They hear: “I’m here to steal things, PLEASE follow me around and if it’s not too much to ask, stare at me from a hidden position & maybe even come over to where I’m at and pretend to restock shelves but make it SUPER obvious cuz I will catch you watching me ….. not to mention, not only does that item NOT BELONG THERE, BUT YOU’VE BEEN IN THAT SAME SPOT, RESTOCKING THAT ONE & ONLY ITEM FOR A LONG TIME NOW…… BUT you’re SOO OBLIVIOUS, it’s really painful to watch”
******YES, this scenario has happened several times everywhere else******
•***NOW OFFENDED*** Me: “Ok, I’ve decided to spend my money elsewhere, hopefully you’ll be able to get some better manners & possibly better stealth technology, have a good day… thanks for the entertainment!”
•S.A.: “Excuse me sir. Please take the items that you stole!”
•ME: **LIFTS SHIRT & JACKET….. DROPS PANTS & DOES A 360, STRAIGHT [{(**LOOKING LIKE THE CHARACTER, BUTTERS FROM “SOUTH PARK” WHEN HE GOES PEE, EVEN IN THE PUBLIC BATHROOM…. DONT KNOW WHAT IM TALKING ABOUT?? WELL, YOU’RE ALREADY GOOGLING IT, RIGHT? NUFF SAID ✌🏼**)}]

******SHOP O’REILLYS! THEY DONT FOLLOW YOU AROUND LIKE YOUR A CRIMINAL & UP TO NO GOOD!******

I just like to say the people there are always very helpful and understanding on what you're talking about and I like coming to O'Reilly's it's a good store thank you for your service

I actually walked in today for a headlight bulb. Was not sure how I was going to be treated due to my culture, but Rob was professional, client-centric, and super helpful. He actually replaced the light bulb quickly and gracefully. Thank you Rob, you truly ROCK!

Let me tell you about the customer service here: ABSOLUTELY AMAZING! I've shopped here before and many times the reps go above and beyond, helping me install a new battery, teaching me tips and tricks and helping me get discounts.

But this last time I went my car battery was dead, no hope of jump starting, I was on the opposite side of town and walked a long ways with my heavy car battery to make it here. I finally arrived and after determining my old battery was infact ruined, they suggested a dolly to help bring my battery back, but right before check out Matthew the store rep helping me, said "don't worry about walking all that way back, I'll drive you back to your car!" WOW! in 80 degree weather walking with a heavy battery was a nightmare and I did not want to walk back, so having a ride all the way across town was the biggest life saver I could have ask for! Huge thank you to Matthew and the team at O'Reillys!

The customer service rep Joshua was very helpful when I purchased my wiper blades for my car. Very courteous Pleasant and went above and beyond to help me with my purchase as well as putting my wiper blades on my car. awesome customer service. He should get a raise. Thank you Joshua. Because of you I will make it home safely and be able to see when I'm driving. High five to you sweetheart.

We got into the store and found everything with ease. I didn't catch the guy's name that helped us but he was older and heavy set. He let us open packages to try out seat covers before we bought them. Laid back and helpful.

Excellent stock of auto supplies. Warm, helpful staff.

Only place on the island that had OAT coolant on the shelf!!

CAROLINE 5 stars. She helped me with a new car I bought from a friend. She took the time and spent 15 minutes going over possible issues of why my blinkers weren't working and even narrowed down what fuse what causing my issue! I went to 3 other auto parts store and got little to no help nobody would even come look at my car. Someone give this woman a raise!

Thanks for doing a charge & test on my battery.

5 star manager went above and beyond when helping me buy wiper blades. Showed me all my options and never tried to give me something I didn't need. He even gave me a 8 dollar coupon he remembered in mail towards my wiper blade purchase. They also give a military discount. Would definitely recommend this place rather than the AutoZone across the street.

I had almost blew a gasket going to oak harbor, from Burlington, and I had no idea. I needed to flush my coolent through and the mechanics in the store helped me emennsly. They gave great advice, and told me what I needed to do. One of the men working there even came out later, to check in. They know what's up. All the stars for you!

I try to go to this specific O'Reilly Parts store all the time, hands down the best O'reilly store in Skagit County. I've spent over 200$ within 2 months because of the great customer service and curbside pickup is nice and easy when I need it. They really try to help me look for what I need and are always on top of it. Thanks a lot, I'll spend more money soon!

This store has undergone a massive customer service overhaul of some sort. Everyone is super friendly now, HELPFUL, and they actually know about cars! Wayne, their manager, has done a great job making changes that needed to be made; there is tons of competition in town.. but for now, they've got me stopping here FIRST when I'm looking for parts.

I have been there MANY times over the last few months, with different interactions from different employees. Every employee that has helped me so far has been helpful, knowledgeable, and has been able to find parts for me when other local parts retailers have been unable to locate hard to find parts.
Will return there for many more projects in the futue.

Its good if you kno what u need cuz the ppl working there really don't like there no point in trying to explain what u need and if it's something hard to find they probably don't have it but everybody is real nice and helpful with what they do have lol

Got a new battery for my Z06 here that sits a lot, but starts up just fine even after a month. My 3 yr old Optima would fail after about 10 days of non use. They take my used oil/filter. Thanks for that. Friendly staff too.

These automotive specialists know their stuff! Kind staff and super organized store!

I had a extremely helpful young man help me with my headlights today. I thought I had a bad fuse but turned out to be the bulb. Which I had changed last night. Thank you O'Reilly for hiring people who know what there doing.

Yes! I love O'Reilly's! They're always so willing to take time out of thier days to help you with anything. While Walmart may some some lower prices O'Reily's has quality, and knowledgeable staff.

Way better than spending twice the money at napa on the south end of the island.