AT&T Store

I went to the AT&T store yesterday, January 18. It was a very snowy day, so they were not too busy, and I was immediately help. Austin fixed a major problem that the online AT&T sales representative had caused. He had me in an out in five minutes. He knew exactly how to fix my eSIM card activation issue, and was very professional and friendly. I would drive an hour to get to this store anytime I have an issue because I had such a great experience. Thanks, Austin!

First visit to an AT&T store. Business customer for over 12 years. Only option where our business is located. Horrible experience dealing with online service people for as long as I’ve been a customer. On hold for over 30 mins today only to tell me I would have to go to a local store because they couldn’t help me if I didn’t remember my PIN. Never set a code so I had no idea I had one. Refused to help. Went to Lebanon location on 231. VERY good experience. Tall, blond, young man took less than 5 and found exactly what I needed. Offered to let me hang in the store on hold to call “customer service” back as we are a business and this location doesn’t service business accounts. I asked if the online rep could have helped me with the info I gave him and he said probably. He apologized for my experience and was the most professional agent I have dealt with in 12 years. If online folks were as professional as this young man I might still be an AT&T customer. I highly recommend this location.

This is a review that is a couple of weeks overdue. The experience was a pleasant exception to the usual visit! Usually you spend hours in any AT&T location. Not here! Austin, was the only employee working that day. He happily bounced back & forth between several customers, very patiently I might add. He was very kind to me when I tried to activate an outdated phone to save money, THEN come back when he was still slammed to breakdown & purchase a new one. Never once did me make me feel pressured or embarrassed for trying to keep an old phone because of tight finances. Instead, he patiently helped me find something to fit my budget. Thanks Austin for going above & beyond to make customers feel appreciated. He deserves a raise, he is a great asset to your customer service!

I think his name was Justin, African American young man who was very polite and went out his way on helping me and giving me the promotions that was available. He wasn't in a major rush and took his time with assisting me.

They did great yesterday. Great team work. And great costumer’s service has well. I love my phone has well. Thanks to the wonderful guys that help my husband out with phone service.

We loved working with Austin! He greeted us as soon as we walked into the store & helped us with everything quickly. Very friendly & professional. 10/10 would recommend! 🙂 -Cody & Chelsea

We ABSOLUTELY love Austin in Lebanon! He was so patient, knowledgeable, kind, courteous, and helpful! I cannot say enough good about our experience with Austin. He even helped me after we left the store and I needed his assistance.

Originally tried switching from
T-Mobile via online rep and it was a very tedious process. After trying for 2 days via phone I decided to stop by the local AT&T store and Austin is a rockstar! He helped my family and I switch all 7 lines all brand new phones with no issues. Austin goes over and beyond his job requirements. If you ever stop by the lebanon store please see Austin. You will not be disappointed!!!

What a wonderful experience we have had with Austin from the Lebanon Store. He has graciously helped us to migrate our family plan (6 phones) over from Sprint/T-Mobile to ATT. He has been with us every step of the way. He even got us internet service too, so that we could save monthly on our cell phone bill. :)
He has called to make sure everyone's phones were doing well. If you're looking to switch, I highly recommend Austin.

Austin was amazing! He made my experience smooth and fast! He even went out if his way to make sure I saved every cent I could and really took the time to ensure I was taken care of to the best of his ability! Thanks Austin!

Austin was extremely helpful and made upgrading our phones quick and easy

First I'll start with I was a AT&T customer for over 10 years. Sad I had to change to Verizon. So transferring the 3 phones over to Verizon was hectic on us. I stopped into Lebanon Tn Store on Cumberland Rd and a gentleman by name of Austin met us at the door, along with another young man. His help and professional support was awesome. I was in military for over 27 years and know what it's like to keep great leaders. This young man not only was dressed very well but carried himself very well. Please keep this young man and don't allow someone else to pick him up.

I want to show appreciation to Austin at the Lebanon, TN store... he is very professional and just all around awesome. He deserves a pay raise.

While ATT didn't work out for us, Austin was extemely helpful and polite in assisting us to get our returns and service canceled. I highly recommend you ask for him when you stop in here to the lebanon location

Amazing service! Austin K. was beyond helpful in explaining the switch from another carrier and even helped us make decisions on 4 new phones!! Go see Austin he will hook you up :)

The gentleman that boed me was quick and efficient. He was very nice and helpful.

I’m so amazed at the cordial greeting. Jacob took his time to not only answer questions, he was happy to walk me through changing phones.. I was very nervous and he calmed my nerves. He’s so kind.. He was an answer to my prayer.
I would recommend him over and over .. he was very patient ... He’s a keeper..A few weeks ago he was extremely helpful on the phone.
He is definitely an asset to your company .
Brandon was so helpful as well. He was kind enough to stop his work to help also.
These guys have great “ positive” attitudes !! They made me feel very comfortable !! Thanks to Jacob and Brandon.

Online customer service center botched my delivery of a simple new number chip. After 5 days of no delivery, told it would arrive next day, I attempted to cancel and allow the local office to fix my issue. With Jacob's assistance, I had my new number immediately and was able to cancel the delayed chip delivery, which i was told could not be done. He's very professional, knowledgeable and turned a bad experience into a positive one. Good old customer service still exist in these trying times. Thank you Jacob!!

Definitely 💯 recommend goin to this store ! I really thought I was going to have to pay alot and afraid I wasn’t goin to be able to get my kids their phones for Christmas 🎄 So I was really Happy everything went smoothly and All my teenagers left Happy 😃 Austin was a Great help and really appreciated all his help!
Ask for Austin!!!

Tell him CHRISTY SENT U 👍😉

Stopped in to the store to get switched over from Verizon. Austin was kind and courteous . He got me and my husband switched over in no time. If you’re looking for quality service, see Austin