T-Mobile Authorized Retailer

Just went in this past week to check out the new wifi 5G internet. Wow! So happy. I live in an area of Bear Valley and have just been using our hotspot for internet. Now I have a direct server that works fantastic on our new smart TV. I have to acknowledge the EXCELLENT customer service at this store!! DOLORES set up my tower and made sure it worked perfectly before I left the store. AUSTIN has always been extremely knowledgeable when I come in to review the 6 devices that our family uses. I’ve had service with T Mobile for over 20 years where we started in LA, but this store far exceeds any store I’ve visited in the LA metro area. Thanks for being an excellent service provider here in Tehachapi! Also want to acknowledge Joey who was also in the store at the time. 👏👏👏

James gave us amazing service and it real speedy as well! Would recommend

Everyone was super helpful and friendly and knowledgeable. If they didn’t know the answer to a question, they would take the time to look it up which I appreciated.

I was helped by a very positive, polite, knowledgeable, well informed T-Mobile Representative. A very positive experience!!!!
THANKS~
👍👍👍🏆🏆🏆👌👌👌👏👏👏🙏🏼

Treavon has helped us a couple of times. He's fantastic, helpful and super personable. T-Mobile works as well as any of the other carriers we've had, bur has the BEST pricing.

Awesome people! Super helpful!✨

Excellent Customer Service has almost become a thing of the past. This is the era of faceless electronic help… right? So when a company actually goes above and beyond to provide excellent customer service gives me hope.
I came into the store to add a line to my existing T-mobile account and immediately I was promptly greeted by 2 employees. My simple request quickly became an issue due to cell not connecting properly to T-mobile’s chip. They tried everything possible. While they were trying to fix the problem 2 other employees came out to assist clients, they were cheery, welcoming and the level of service they provided was fantastic as well as the two gentleman that were assisting me. Thank you for such a refreshing experience.
Highly recommend this store!

I went to T-Mobile thinking that I wouldn't be able to switch from my old carrier (because of pricing). I went in and was immediately greeted by Sabrina who was not only knowledgeable but also extremely friendly. She helped me to get my my new phone & one for my mom at a VERY good price. This was in December. I'm very pleased with my phone & my service! I would definitely recommend T-Mobile to any of my friends! Thanks Sabrina for being so awesome!!!

Patti and John was extremely helpful with explaining all the benefits that T-Mobile offers in the surrounding area and they gave us a great deal on unlimited packages for both my wife and I.
They have set the precedent for excellent customer service and deserve every one of the five stars.
They told us we'll have no troubles with reception strength in the areas we were concerned about and so far they have been right on all counts.
Thanks guys!

The employees at T-Mobile and a very professional way handled my problem with my phone. I was very happy that they were able to solve my problem. I would encourage anyone to purchase a phone from T-Mobile because of the service that backs up the phone.

I came in with a big problem with ads popping up all the time & several other different problems on my android. Kevin did such a fantastic job helping me! He would make a fantastic manager it seems to me! I am truly grateful for his expertise! Yeah T-Mobile!

I love T-mobile. Always nice, clean and good music! Got 3 phones from there today 📱

The Tmoblie reps were such great help with my situation and so nice from the moment I walked in the door. Thank you John, Britt, and Micaela for all your help!! Also it's great to have a local T-Mobile in town.

We were here for about 5 hours. This staff worked their asses off to help us switch to t mobile. Excellent customer service! It took a long time, but they did everything and then some to help us out. Never using ATT again.

I had a wonderful and helpful experience at T mobile. The staff Destiny & Sabrina were awesome and knowledgeable.. I love my s8 +
Awesome phone.. would recommend anyone needing a new phone.. look for one of those girls...!!

Sabrina at tmobile was very helpful to me in setting up my new phone. She was polite and knowledgeable. I couldn't have asked for any better advice or help. Thanks

I was helped by Traevon who was absolutely professional, extremely courteous, and very knowledgeable. I would recommend this T-Mobile store to anyone. I look forward to doing business with them in the future.

Awesome store, awesome employees!!! Destiny & Sabrina we’re extremely helpful & knowledgeable. They didn’t stop, until we were able to restore my plan to it’s former glory. Excellent customer service!

This store knows how to get the job down. They push so hard to make their customers happy!! Sabrina and Destiny were fantastic, thank you!

I've been a TMo customer for more than 15 years. In that time I've visited stores in dozens of States and this one was by far the most helpful, friendly, and capable.