Advance Auto Parts

Cannot say enough good things about the amazing staff here! Specifically, Tyler was on of the most helpful people I have ever encountered at a parts store, but everyone was a huge help as I worked to fix my daughter’s car, which had several problems on our way to our vacation!

Great Auto parts store, always helpful, answer questions good experience

There on a rainy day because my wiper blade split. I did not even have to ask, I paid for them & my salesman put them on & threw away the bad ones.

I first called about a car battery and talked with Tyler. On arrival I met Tyler who remembered the call. He walked me to the batteries picked the 1 I needed carried it to the register then walked with me getting a cpl other items. As I finished getting me list he offered me a bottle of a product from his car saying he doesn't need it. I didn't end up taking his offer but this is the 1st time something like this has happened. Tyler provided customer service over and above. 5*****

Bought windshield wiper blades. The gentleman put them on for me. Easy in Easy out.

THANK YOU ANDREW!!! You are the best! AutoZone in Berlin. I LOVE AUTOZONE!! Employees always knowledgable and helpful. What a difference in your day when they can help you out and get you back on the road safely.

Both my headlights would not come on at night, so I rushed to this store before it closed. I checked all fuses and all were good. Couldn't get the bulbs out because of location and how tight it was on to check if the were burnt out. I went in to get everything it could be just in case since I was from out of town and didn't have anything with me to solve the issue. 2 employee's came out to help me, one which was off and had just stopped in. They both tried to get the light bulbs out but couldn't. Finally, Jared came out after getting off ready to go home and came over to offer help. In no time Jared was able to remove the stuck bulbs and pop in the new ones I bought. My wife and 2 kids in the car crossing our fingers I turned the lights on and there was light! Jared saved our day/night and trip! We were very grateful Jared took the time on his way home to help us so we can get to our destination Safely. The following day I went back to return the other items I had bought just in case as the registers were already shut down the night before. The return and refund was fast and smooth, thanks to Jared again. I asked to speak with the manager and I let him know the outstanding customer service I received and how valuable Jared and the 2 others employee's are to the company. The manager could have been a bit more helpful and receptive.

Hi got a rear wiper, the very nice man installed it and sent me on my way. It took at least 5 mins LoL

Best Place for Quick Diagnostic Help.
Sure thought I Needed a New Alternator. Almost a $600.00 item for my Vehicle...on a Saturday yet. Would have sweated bullets till Monday to call my Mechanic. Got a hotshot and drove to Advance Auto. Told Alternator was great, problem was the Battery. Problem solved in 10 minutes...no garage fees, Mechanic fees or downtime and it only cost me a new Battery.
Love these Guys.

Nobody wants to have a dead battery on vacation, but if this happens to you, take comfort in the fact that Sito and Joe are here to help. Not only did they save me about 50 dollars over AAA or the dealership, they installed the new battery quickly and for free. I was back on the road in less than 15 minutes. There are not enough stars to complement the friendliness and professionalism of these two individuals. The company is very fortunate to have such great people working for them. They turned an unfortunate event into a surprisingly enjoyable experience.

I went here to get a new windshield wipers for my daughter's car. She was traveling back to college after the holiday and the rubber on her wiper had come loose. The gentleman came out in the pouring rain to install it. Really happy with the price and service!

Great sevice took the time out to help me .went to one other place told me look in Aisle aisle 3 the parts guy came out looked at my car got me on road great customer service

My husband and I were visiting the Ocean City area for the Car Cruise when our vehicle started to need some attention! Of course we searched for an Advance Auto, because we deal with them daily on a commercial basis. Luckily we found the one on Ocean Gateway in Berlin, MD! We were not disappointed! Travis, the parts expert that helped us, went above and beyond. He greeted us as soon as we walked in the door, and was very helpful in getting us what we needed! He even let me use his car to get a couple of items from another store that Advance did not have in stock! It is very comforting to know that wherever we go, we have Advance Auto and its employees to count on!

The gentleman there (I am terrible with names, sorry) was so helpful. I called about an hour before they closed for a new battery for my kia. Told me it was available and that he could install it. So got my car jumped and rushed right over there. Great people, great service. I am so greatful. Thank you.

Some of the nicest people I have ever done business with!!!!!! I wish every store had staff like this location. I was on vacation with a couple of trailer and boat mechanical issues and they went the extra mile 2 separate times to help me.

Came in with our battery light flickering on vacation from jersey. Jared and Sito came out and changed the battery, then found out our alternator had failed too. Jared and sito stayed after close to make sure we got home safe. They were polite and quick! One happy customer here, thanks guys! We will be back!

Joe and Sito just made my day...these two men replaced a battery for my ML 350 which Mercedes was unable to do, it was not a easy job, but these two gentlemen took time out to replace the battery with professionalism and a positive attitude and saved me about $100.00. The workplace needs more great people like these two! Thanks You!

Fast and courteous service. Was in and out for a battery replacement in no time and they replaced it for me. Excellent experience.

These guys on rt.50 (very close) did everything they could to help us.Because of them we were able to save about $100 of vacation money for vacation.Lent me tools to replace front brakes.Unexpected repair while on vacation😲. Calm down make the call.No worries! Thanks again A.A.P.!

I appreciate Sito and Jared so much, they got us back on the road to get home. I recommend them to anyone with their auto needs, go to advance auto in Berlin, thank you Jared and Sito from the bottom of my heart. Go see them and they will take care of you.