The UPS Store

Everyone in this store is so nice and helpful.
I don't know how to use my phone all the time for returning my items and they are always so helpful and friendly...
Will keep coming back...

I have been using Schooley Mountain UPS's services for 17 years or more. The employees are always very respectful, with professional manners, very quick and, more importantly, no delivery ever lost. I know the UPS prices are higher than @ USPS. But who wants to deal with the arrogant attitude of the USPS staff and the endless loss of mail. I prefer to pay a little more and save myself from headaches.

Fantastic service from the employees of this UPS Store. Special thanks to Amy and John for their responsiveness and excellent customer service!

This is a well run store with helpful staff. Post office picks up here so you can drop-off mail & packages but you won’t get receipt.

Amy and Madison are the best at this location. They have the best customer service and made coming this way completely worth it. Thanks for the help!

Always a good experience! Everyone there is so friendly and helpful!

This is my go to drop off for package shipping over and over again. Superb service and efficiency in shipping my packages. They are shipped on time, never lost. Associates have a great customer service style and very helpful. The manager should also be mentioned, she is very hands on, present on-site and precise managing her store.

This UPS store has ALWAYS been a great experience for me, I have NEVER had an issue.
Recently I have had an even BETTER experience. I had 4 packages to return.
The local libraries were closed or needed an appointment to print out return shipping labels due to Covid. Ugh, didn’t fit into my work schedule.
So I went to the UPS STORE. They saved the day!
BRICE (an awesome employee and his team) printed out the labels, (for a very small fee) packed them up, and got my packages ready in a heartbeat! SO AWESOME!
I knew UPS was good, but Brice and his team were PHENOMENAL!
Next time I’ll skip the library all together!
Thank you guys! You’re AWESOME!!!!😊😊😊

I went to fax a form to Social Security. The fax number at SS remained busy for over 30 minutes. The lady, Della, took my number and continued to fax until she got through after I had left the store. She then texted me to let me know the fax went through. Way above and beyond ! Thank you so much!

This UPS store is exceptional. The employees are polite, helpful and make sending packages a pleasure. Even during the worst of Christmas rush, when the line went out the door and was filled with confused, ill-prepared and anxious customers, they maintained their professionalism and efficiency, working together to solve any problems they encountered in record time. Great team, great UPS store.

After two horrendous experiences at post office in one week it was refreshing to walk into the UPS store in hackettstown. Although everyone has a mask on you can tell they're smiling and enjoying what they do. They got my package on its way quickly and with a few jokes. Bryce and his other associates were amazing. Highly recommend this location!

Just called to ask a question over the phone this morning, and what a typical employee would answer in one word, this employee took her time to help me find a solution to Next Day Air in every way possible! I wish I asked her name again at the end of the call, but she was the absolute sweetest! I told her I will be stopping by Monday to ship my chocolates, and she suggested the cooler (which I didn't know they had available) and was very helpful!! Best customer service over the phone in a long time !!! :)

Had a great experience with this location unlike the Ledgewood UPS. I believe his name was John, but he was so helpful and willing to take the time to go to my truck and not only measure the things I needed to ship, but also make a box to perfectly fit the item for the best shipment cost. Amazing customer service is worth my time in a review at least and I'll be a returning customer!

I have been to this buisiness multiple times. The owner has always been pleasant! The other dude there I think his name is john helped me figure out an issue I was having with a shipment... I am more than happy to support smaller businesses and especially this group of people. Very knowledgeable and friendly ... by far the best!

Amy & John are so friendly and helpful. Thank you for your help today.

I can't say enough good things about this stores customer service. The owner is absolutely FANTASTIC.

I sent an email to the store with a strange request. I was looking for a hard to find item as a gift for a sick friend, that I was able to track down in Hackettstown. Now, I live in Wisconsin and can't just jump in the car to go and quickly grab. And, the biggest issue that came into play, the store I wanted to purchase from, doesn't do shipping from that store.

The store owner took it upon himself, taking time out of his day, to travel to that store, and look for the item I was in need of.

He did not need to do this. But out of the kindness his heart, he showed how good a human can be.

Me in Wisconsin, him in New Jersey, and he goes out to help a customer in need. If that isn't GREAT customer care, I don't know what is. It warmed my heart to know such people still exist. Thank you!!!

Sincerely,
Bob Smith
Hudson, Wisconsin

The people over at the Hackettstown Store are so amazing!! The will go above and beyond to help you. They really take time to help you, the customer service is great, and the patience I've seen them give with the impatient customers is more than I could ever do!! They offer services with shredding, faxing, amazon returns, they sell office supplies, they ship all over the place and it actually gets there!! They have the most amazing greeting cards I've ever seen! All services and of which I've used and products I've purchased.. I highly reccomend the Hackettstown store in Hasting Square. The owner loves the town so much and cares about the people when they come in! Definately go check them out. They have a great team and I appreciate all the help they have given me! Thanks Guys, keep up the Wonderful customer service!

Went today to get a small and quick copy order done. After 3 days of frustration with staples I was so happy to deal with people who knew what they were doing, solved problems quickly and had me out in 10 minutes. I will never go back to staples!!!! Many thanks to Wolfgang,for his superb knowledge and help!

The store shipped many packages for me. Always seamless n great customer service

My go-to store for all shipping and Amazon returns! John and Bryce are always so kind and helpful! Hands down the friendliest UPS store in the area!