The UPS Store

I love the way my children get attention in the store as well. They have a little treasure chest for the kids, and my son always wants to go with me to see what's in the treasure chest. 10s all around

Staff is always willing and ready to help with whatever your needs may be. I mistakenly took a package that was meant for usps to this location but they took it anyway and sent it out for me. The employee was super friendly and even taped up the package for me. Service like this is almost unheard of nowadays and I can't recommend this location enough.

I had such an exceptional experience at this UPS store location. It was raining and i was not looking forward to dropping off 4 huge boxes. Parking was easy at this location. The three young men at the counter were very polite, very helpful and very professional. UPS give Jairus, Gus and Joe a raise. Jairus was very kind and even helped me bring the boxes into the store. It was a quick 5 minute drop off instead of an ordeal i was dreading in the rain.
Thank you UPS your have a loyal customer at this location for sure.

Great customer service and I got the job done

I am the first custom in this store today. I usually use the UPS around my home, but the service is ok. I return my AT&T equipment today. The staff is very nice, very polit and very professional. I will recommend my friends and neighbors to use the store.

New set of employees and it’s awesome! Colleen and Joe totally solved our problems and it was a delightful customer experience, which seems increasingly rare these days. UPS, Give these guys a raise!

I came here to drop off a package with several people in line ahead of me. I thought to myself, “I’m going to wait for awhile…” but to my surprise, Colleen, working by herself went through the 4-5 people ahead of me in less than 5 minutes! People were picking up mail, mailing boxes out, and even doing passport photos. Quickest and friendliest UPS customer service I’ve ever had! Huge kudos to Colleen! Give her a raise for being so efficient :)

This review is for Bobby and the crew at this store. Lately, I have noticed a big improvement with this store's customer service and wait time. After chatting with Bobby, I came to found out that this store is under new management and servicing changes have been made. The "can do" attitude and sense of urgency to get customers safely in and out is utterly even more important in the midst of this pandemic. Kudos to this amazing team!

Shipped two heavy boxes and had a great experience. The owner Mahedra was working and was really great guy to interact with. Prices were reasonable for a cross the country shipment. I'd definitely come back here. Wonder if he made some changes based on other reviews. He's also the only place open at 8am in the area, definitely customer oriented.

Easy and usually good parking at the end by the UPS store. I printed my Amazon paperwork. One for the packing slip and the second for shipping label. Excellent service.

I've been here a few times and I've always been helped by Michael who is pleasant to work with. I think UPS is an expensive solution, but I have always had my packages arrive on time or early and never damaged. Also, it is nice you can just bring an unpackaged item and they will pack it for you, though there is a $10 custom pack fee.

Had to do an emergency power of attorney after hours, have it notarized and sent via overnight mail due to being out of town for work. Met the owner. He was extremely polite and helpful. Cost was a bit high, $50 ($40 overnight and $10 notary charge), but the store is top notch and it was well worth it.

it's really good to send people stuff

Never been there before. Reuben was the person there to help me and he did a 5 star job for $2.30 (cost of the bubble envelope)

I saw how low their rating was and wanted to share this good experience.

Everyone seems to go out of their way to complain but not so much when it all goes better than expected

Thank you Reuben!

Nearly didn't go here because of all the horrible old reviews. But the place was totally fine. Friendly, helpful and efficient customer service. Was in and out in 3 minutes. Don't let the old reviews dissuade you from using this UPS location.

** Under new management!

As of October 2018, Bobby and Mohit (you may have seen them at the Westborough UPS Store) are running the place and it's a much better experience than before. They are super friendly and the location is not as busy (yet), so I was able to ship my package very quickly.

I would have paid so much more $$$$ for the professional service focus and piece mind that this store offers. And I've used them all as a professional eBay store owner specializing in antique Chinese porcelain collectibles from 1800s Ming Dynasty. I won't ship any other way then through Hickey UPS

UPDATE JAN 2019
I gave this location another shot, mainly because the new franchise owners are thoughtful enough to go through all of the hate mail on GMaps. If they care enough to do that, then they certainly care more about customer service than the previous operators. Confirmed by my trip today. Upgrading to 5/5 to help a small business out.

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Dropped off a package here the other day and - can confirm that there's a certain gentleman who works here and could be described as "rude". Maybe something got lost in translation.

Hey, my package got where it was supposed to go, so I can't complain too much.

I love this place they're always so helpful I've been really lucky I haven't caught anybody on a bad day they've never been rude the place is clean I'm disabled and they let me bring my chair in so I can sit down or they let me use their chair that's in there and I really appreciate that. But you do have to wear a mask you do have to wear a mask

Bobby the new owner was so helpful! I was trying to make a card myself and had no clue what i was doing, Bobby took the time to help me out and was very patient and friendly! Couldn’t recommend him or this store more