T-Mobile

Well, actually they're very good, the gifts on Tuesdays, very good customer service that's what I ❤

We just recently came in to purchase new phones and switch from Verizon to T-mobile. We received help from multiple employees to make sure the process went smoothly and quickly. Our sales rep, Matt, walked through ALL of the breakdown of costs. We left to think about it. Matt was on lunch when we came back so Josiah expertly leapt in to help us start the process, seamlessly, from what we discussed with Matt. On top of this, I was switching from Android to I-phone and needed additional expert guidance, which I received with great patience. In addition, we had our 3 year old with and Val, who was being so attentive, expertly noticed that our 3 year old was on the brink of being "over it". Val helped keep her occupied- all without being asked. She went ABOVE and BEYOND her job description, for sure, by the kindness of seeing a need, knowing she could help and stepping in to do so. Best customer service that I have received in ages!

Super helpful. Very busy Sunday, but got everything taken care quickly. She even tried to talk my husband OUT of trading up 3 months early, because it would cost us less. Never get that kind of help from salesperson!

WOW! I am so impressed with this location. The customer service is outstanding, they are knowledgeable, they are patient, and so kind! My grandma went in there with me and they didn't make her feel stupid at all with all the questions we had. 5/5 recommend this location! Thanks Mason City T-Mobile!

Helen was such a great help! Showed ne things on my phone I didn't know about. And also helped me fix my bill!! Highly recommend this location!

We walked out new phone and paying $50 a month less. They make shopping for cellular service, painless.

Great service here! Val was very attentive to my needs with helping me set up my new phone, and she was super friendly. Everyone else was friendly too.

Hands down great customer service I felt so welcomed when I came into this store. They were very empathetic with my lack of knowledge on my device.

I love love love the manager here. She is so helpful and she’s so funny. She treats you like you’re her friend. Highly recommend!! <3

This store is always clean and the staff is so friendly and helpful! They always go above and beyond to make sure I’m taken care of!!!

Great place staff was great explain different plans going back on 17 to get my phone

Im from Las Vegas and the Tmobile store is crazy there so it is such a change when I came here and they actually take thier time to help you.

Great store! Well run and very knowledgeable staff .

Went in with a friend. He changed his plan. Seemed happy with his results.

Best experience at a mobile phone store I’ve ever had.

Super helpful and friendly staff! Matt was especially great to work with!

Good working people also Very helpful Very kind A

Husband went into get his protector replaced.

Great experience, Helen was excellent help!

Nice, enthusiastic, smart staff. 👍🏼 👍🏼