The UPS Store

Customer service was very nice. This location has a self-scanning package machine, so you don't have to wait for an associate. I also like that it emails the receipt, which you cannot get through customer service.

The two young men who were working when I most recently visited the store on 1/8 were friendly and greeted me with smiles- even though it was 10 minutes until closing and I was the last customer of the night! I have visited this store 2-3 times in the past and the same young men were working and were just as friendly and helpful then. It is this friendly customer service that has me coming back and this isn't the store local to where live. My boyfriend lives in West Sacramento and I use this store instead of the store by my house in Fairfield!
I was going to comment that the only negative is the price for printing a packing or shipping label. I believe the sign said $3.50? But in the end, that doesn't “count” because I just saw on the receipt I wasn't charged for the packing label! 🤓

Ishan at the UPS Store is a customer service superstar! His welcoming smile, knowledge, and dedication to making my shipping experience seamless were outstanding. Ishan's positive attitude and efficient service truly set the standard. Highly recommend his expertise for all your UPS Store needs! Thank you ishan for making my experience an amazing one!

The young man who helped me today (1/28/24) named Ishan was so helpful! He was polite and patient with my questions. I highly recommend this store!

Keith is the real MVP! Always a pleasant experience but today, when I walked in with a huge return and my individual return labels, he calmly assisted in reorganizing each item and re-packaging every item. He was so patient, calm and professional and super helpful…turning an unpleasant situation into an outstanding customer service experience. Next time your there, tell him he’s the real MVP.

Jake the tech was great—very friendly, knowledgeable and fast! I had an excellent experience with Jake!

Kind, friendly, knowledgeable staff who got me in and out quickly.

Had to pay 3 dollars extra for a certified letter. I paid $8.47. Two weeks ago I paid $5.37...never again!

I'm an Amazon "frequent returner," and I use UPS Stores all over. I was impressed by Omar, as he processed other customers and then my own packages. Omar's calm professionalism and competence was clear, and much appreciated. Great customer service!

Consistently quick and competent employees work there. Very efficient.

This UPS location has incredible customer experience. I’ve been here several times and the employees Omar, Jose and Chris go above and beyond on customer service standards. They’re incredibly friendly, helpful and resourceful. They have helped me with fingerprints, background checks, fax’s, and packages. Every time they assist me with anything, they answer all my questions. Thank you for providing such quick and friendly service all at once!!

I've been a customer of this location for over 2 decades and it's got a great neighborhood feel to it and they are awesome at taking care of my notary, printing, and mailbox services. I get all of my packages there too! Keep up the great job and your team really helps make doing business easier. Couldn't do it without you! :)

After getting the run around from three banks in West Sacramento….I was so burned out and frustrated looking for a notary to attach an acknowledgement to a work document. UPS took care of me. The staff was friendly, expedient and accommodating. They’ll be my “go to” for all things Notary going forward.

Everyone is so courteous, friendly and helpful. They do the little things that are so much appreciated like making sure that the package I took in for return was taped accordingly without being asked. Young lady saw me walking over and simply opened the door for me. In addition, practicing social distancing and necessary Covid precautions! Great team doing beyond normal duties!

Jake was super friendly and helpful!

I have been sending my packages from this store for years. I also depend on them for faxing and copying. We joke about me being their best greeting card customer. They are especially friendly and helpful. I consider them my neighbors

Very grateful to Rishi and Alby at this store. UPS failed to deliver a contract proposal that was shipped from FL to CA, and we were going to miss the deadline and be disqualified. Fortunately, I was able to reach out to this store and they were able to rush print all of the needed documents for the proposal; trust me, it was a lot! They got it done in a short amount of time, took care of all the last minute requests we had, and even followed up with me to let me know that the courier service had picked it up.

I opted to ship eggs through ups 2 day air after FedEx smashed the last batch with a heavy object. The eggs arrived within 2 days intact (even the air cells looked good). I will using UPS exclusively for 2 day deliveries in the future.

I frequent this store and always have friendly and helpful service. They are able to provide and take ink fingerprint impressions on cards. There are not many places that provide this without an appointment so definitely keep this UPS store in mind.

They do an awesome job at this UPS STORE! They do EVERYTHING - just like the new commercial! I've used them for mailing, copying, printing, signs, graphic designs, sending care packages, notary, shredding, passport photos, receiving my packages and mail... and they did a bunch of posters and yard signs for a charity event recently... like a house of magic! 😎