T-Mobile

Had a great experience at the T-Mobile in Pittsford. I wanted to upgrade my phone and decided to do it in store after a couple negative experiences trading in with T-Mobile through the mail. These guys were great! They were very friendly and helpful. Vin handled my purchase, trade-in and set up easily. I didn't have to do anything. We were in and out in less than an hour and now I don't have to wait for my credit, or contact T-Mobile and ask if they received my phone. I highly recommend T-Mobile in Pittsford. Vin was awesome! I didn't get the other guys names but they were really great.

We went in to set up our new family plan and Chad, Jazmine, and ESPECIALLY Philip were so kind and helpful along the way! They stayed an hour beyond closing to ensure our phones were working and functional. I wish we could rate them 10 stars!!!

The T mobile store on Monroe ave. has an impressive team! I went there to pick up my devices after switching to T-mobile last week. Tejon, Phillip and the store manager Steve are very knowledgeable and patient with me. They stayed even after 8 pm to resolve all the errors the online representative created when opening my account.
If you want an A+ service and a customer oriented professional team check out the T-mobile store on Monroe ave. in Rochester.

Great experience with Jasmene , Chad and Steve! Jasmene was knowledgeable and patient during set up of our services. When we had a discrepancy with our first bill Chad and Steve were proactive and professional in responding to our concerns. Thank you!

The customer service rep was very helpful and pleasant. He took his time fixing my issue and I left pleased.

I am technically challenged with all things phone and computer related - to put it mildly!! Colton, Chad, Jasmine and Manager Steve at TMobile on Monroe Avenue gave me the best customer service experience I have ever had. I went back to the store at least four times. Each time they were kind, understanding and super helpful.They calmly, thoroughly and patiently guided me through the steps of how to use my phone. Their knowledge and ability to teach me and go at a pace I could understand was impressive. I cannot say enough good things except big thanks to a superior manager and staff.

Best service I've gotten at a cell phone store. They seemed to care.

Very friendly and helpful staff. Glad a switched to T-Mobile.

What a great experience! Friendly, professional and knowledgeable. Been with T-mobile 11 yrs and this past week I've had a horrible experience. Today the guys at the Pittsford store made up for it. Thank you for getting me in and out with what I needed. Guided me to the best product and with a smile too! You have my business

We got expert and friendly service when my new daughter-in-law transferred her Verizon account to our family group T-Mobile account. She now gets unlimited phone service for about half of what she used to pay. The T-Mobile folks are real pros.

Your corporate store located in Brighton, NY was a great choice to begin our relationship with T- Mobile. We entered the office and receive immediate assistance & service. We were lucky enough to be helped by Jessica and, when needed, Mark was there for any larger type issues. We had expert, as well as swift, very friendly attention. We greatly appreciate T-Mobile and the wonderful employees.

I've tried going to a couple other cell stores, but time and time again this proves to be the best one by far, especially for tmobile users. Bought a phone online and with the knowledgeable staff at this store they got it done with ease. This is how you do business. This is what brings customers back.

The absolute best customer service I've ever encountered. The people working there are great and they just want to help you get the best experience possible. Recently switched from AT&T and I won't be leaving T-Mobile any time soon.

Jasmine young was multi tasking, serving multiple customers at the same time while still listening to her surroundings . Absolutely amazing customer service, would come back just to have the same experience. Making me a priority while she was already busy made me want to steal her to work for my company ! 😊

Came here for some quick help about our international e-sim and SIM card slot opener—very friendly staff with extremely helpful services, best T-Mobile location I’ve been to, thanks guys!

Nick, Joe and Jasmene spent hours with me helping me make a long-awaited switch from Sprint. They were informative, beyond patient, and kind in explaining everything. Having such experts in a store right near where I live is a major bonus. Best phone experience ever.

My husband, and I were very impressed with the cleanliness of this location,especially during the pandemic. We were greeted warmly by all of the employees,and Bryan gave us exceptional customer service. Good job tmobile!!!

Really helpful and friendly staff. As a t mobile customer for a few years, I had a few questions about upgrading my plan. They were helpful and talked to us while we waited for an Uber.

Fantastic store, and incredible customer service. If you need to get a T Mobile plan and want an honest broker who will take their time to walk you through everything patiently, pick this branch.

I had a great experience in T-Mobile. So happy they are in the Rochester area. The staff here is amazing!