Freightliner Northwest

These guys behind the parts counter answered a question I had after the Spokane branch blew me off (the Spokane place flat out lied to me so they wouldn't have to do a look up and gave me bad information). Thank you for taking the time to check my two Freightliner VINs to see if I could put one hood on the other. I know it was time that you guys took that you could have been making sales, and I so appreciate that you were willing to answer my questions so I could get moving along on my project. Your customer service was really amazing.

Aaron and the other guys in the service department were friggin great to work with my semi blew a fuel line from injector rail to main and these guys didn't push us away at all they brought a mechanic in from the shop and had him look at the video found the exact parts needed with the parts department and had all the parts the next day going to Hermiston Freightliner was like a breath of fresh air and step back into time with how nice people are it really reminded me of growing up in the 80's and 90's when people cared.
In our home state of WI we would've been a number and would've had to wait.
So Cheers to you guys and my hats off to ya! Thanks Again

this is a great place to break down if you have a choice lol. they figured out my truck problems and fixed them in a timely manner. exceptional mechanics here and the service manager is very cool. they will give you updates and statuses, even pay for cab fare to and from hotel, plus got a good lounge with all the necessities. also from Google maps it may look like this place doesn’t have trailer parking or sufficient amount of space, but it does.

Very friendly staff and they were helpful when I came to getting a room while my truck was in the shop, I dealt with John mostly and he was very good at keeping me updated on my trip.

I was extremely pleased with ME Freightliner! Joaquim was the tech who replaced my air compressor and replaced a couple of sensors. I had to be towed in over the weekend and they got to it quickly. John, the Service Manager, was extremely helpful and went above and beyond. Aaron was who I spoke with over the weekend and he was another friendly person to speak to. Thank you guys for getting me rolling again quickly!

I had a good experience with them it was a electrical issue they fix in couple hours

Erin and John are awesome. Great guys to work with. Repairs are done right the first time and rates are great. I recommend them .... 2 thumbs-up

John in the service department was a pleasure to work with from start to finish. I felt My ac repair was completed in a reasonable timeframe and was priced fair. John informed me of other issues with my truck but wasn't overly pushy about handling them on the spot. I really respect him for that. This dealership has earned my business when any of my trucks pass through needing work. Jim Coulbourne - Translogic Seaford DE

They got my truck fixed fast and prompt with amazing customer service. Definitely recommend.

Traveling in our RV. The cab ac compressor locked up, shredding the belt, shut down the engine. Called Dalene. They had a compressor in stock. They worked with us very well! We are on the road again. Thank you, Dalene,John and Dan.

Good shop to have equipment worked on. they get to you in a timely manner, and have good techs. Also the service writer Erin was very professional. thank you!

I was so blessed to have had problems with my truck in this area. I was amazed at how fast they put me back on the road. The service is unmatchable by any other Freightliner Dealership I have been to.

Got me back on the road fast. Friendly and professional service

Had parts I needed not expensive easy installation.

Very nice people! I had to wait for my truck to be fixed and when they knew it wouldn't be done that day they shuttled me to a nice motel. A++ service in my opinion.

Fast friendly service!!!
They fixed my truck in a timely matter!
John at the service desk is friendly and helpfull! Reasonably priced!
If you want it done right, you're at the right place!

Great interactions with customers. Initially, I only went in for magnetic pieces, but I also bought a jacket. Trent was very conversational, friendly, and helpful.

Called and they had parts set aside for me and i was able to get back on the road asap.

The parts guy dan is amazing he went way out of his way to help me out. Awesome service I wish everywhere was like this.

Only freightliner around that can get me the parts I need for my old cabover. They take the time to find what I need. So I drive to Oregon from Texas to get my parts.