Rogers Toyota of Hermiston

We purchased a vehicle last week and were very delighted by the entire experience. Everything was handled with respect and care with no pushy tactics or surprises. Would highly recommend working with Shaun (manager) and his sales team.

A great 5 Star buying experience at Roger’s Toyota of Hermiston. Al Gutierrez our Sales Consultant provided exceptional Customer Service. He provided open and honest communication throughout the buying experience of our 2024 Toyota Highlander, and was very responsive to emails, text messages, and telephone calls. On the day of delivery Al Gutierrez (Sales Consultant) meticulously completed the Toyota New Vehicle Delivery Checkist to ensure our vehicle had; Quality Inspections completed, Vehicle Inspections completed, Vehicle Features & Benefits explained, New Vehicle Publications available, proper Floor Mat Installation & Care, and he introduced us to Dealer Staff. Great Customer Service and Great Buying Experience!

Best first buying experience I could have imagined! I went on a busy federal holiday, and despite that Jasen was able to be flexible with my schedule and had everything ready to go when I arrived. The test drive and preliminary paperwork with Jaime was fantastic, great conversation and personality. I came in with financials figured out so while that was initially daunting, all the finalizing and signing was a much easier than anticipated. All in all everyone I encountered was helpful, trustworthy, and straightforward. I was extremely satisfied with the price and am obsessed with my pre-owned Toyota. Also, the car pen and dad jokes were top-tier!!

Thanks to the Rogers Toyota team for helping us to find our unicorn! Erica Baker (and Iry in her absence) was great in keeping us apprised of where we were in the process every step of the way, making the sales process a breeze! All the staff we dealt with were helpful and respectful, and we would highly recommend your dealership to anyone looking to purchase a vehicle. The only (small) part we didn't like of the process was the push (not aggressive) to purchase additional warranties as we completed the sale. We realize that this is just part of the process -- just not one that is our cup of tea, as we tend to plan ahead ourselves for these sort of eventualities. All in all, an A+ job by everyone at the dealership.

My first buying experience with Rogers was great! Worked with Chris Klein who was personable and so knowledgeable. Made choosing a Tacoma an easy decision. Justin in the finance departments made spending money less painful with his amazing wit and smile. I would recommend Rogers to the first time buyer as well the seasoned. You won’t be disappointed.

Erica and Iry are the best people to work with. I bought Brand New 2024 Toyota Grand Highlander Hybrid XLE AWD, Storm Cloud color and it’s the best car ever to have. I put down deposit with Erica even before Toyota started manufacturing this vehicle. Erica gave me timely updates on vehicle before and after manufacturing this vehicle till it was shipped.. Iry was also involved later to give me timely updates on this vehicle until it arrived. Iry is a wonderful person. Iry came to pick me up from Hermiston (OR) to Pasco Airport (WA), on her day off and I don’t think so i will ever experience this type of VIP service :). Finance Manager Corey is funny and very pleasant person to work with. He made my paper work very easy and actually a very smart man. His laugh and jokes made my day. Overall experience is wonderful and best of the best. I will recommend more customers to Iry and Erica for sure.

Outstanding service from initial greeting to checkout. My service advisor, Rachel, was very friendly and professional as well as knowledgeable. The sales process when I bought my new Tundra a few months ago was also outstanding. Al Guterriez was very helpful and straight forward. They even delivered my truck to my home in John Day. I can't say enough good things about this dealership.

Purchased my vehicle in May 2023. Al Gutierrez and the entire team were GREAT! I HIGHLY recommend if you're purchasing a new or used vehicle!
The service department is great! Luis Cardenas is a great service advisor. I will continue to use Rogers Toyota service department for my vehicle. Everything about this service department is 5 stars🌟

This is the best car buying experience I have had in my eighty one years. Alexis was courteous, low key, and deeply knowledgeable. I will definitely recommend Alexis and Rogers Toyota to friends in the future.

I had a great first experience at Rogers Toyota of Hermiston. March Madness activities in the sales room was fun. I connected with the sales staff right away, which made the experience enjoyable. Dexter, our salesman was knowledgeable with the vehicle we bought and a joy to work with. He even made a follow up call weeks later to see how everything was going. I appreciated that because I did need help connecting Applecar play. Great customer service right there! Thank you again and I will be recommending your dealership!

I had a wonderful experience with Rogers Toyota of Hermiston! Everyone here was extremely pleasant and helpful, but especially want to thank Al Gutierrez for helping me find and reserve my beautiful new 4Runner! I never felt pressured to buy, even when testing driving other vehicles weeks earlier. He wanted to make sure I found my dream car, and he certainly delivered! Also a shoutout to Mikey in service department for helping change out all the wheels and added customs, getting my vehicle all ready for pickup! Highly recommend the team at Rogers! If I’m in search of a new vehicle in the future, I will definitely seek out Al and his team to help find the perfect one!

So I’ll say, I never leave reviews, I never speak to the manager. I’m doing both today. These folks are amazing. I ended up basically meeting someone from every department while I waited for my wife’s car to be fixed. Broke down on the outskirts of town, they were able to slide me in for an urgent repair to a blown oil line. Had the part in stock, provided me with a loaner to get to a hotel, and had me back en route home the next day. Outstanding customer service and first rate effort at every step.
Seriously good enough that I told my wife we might have to drive out here (3-4 hours) to buy our next rig.

Sales Rep, Julian McNalley was outstanding! I appreciated his consistency in keeping me well informed of the status of the vehicle I was interested in and most importantly his kindness! My overall experience in buying a car at Rogers Toyota in Hermiston was top notch! Thank you so much!

A big shout out to Jasen Hinshaw and Justin Stevenson @ Rogers Toyota for making my purchase of the 2024 Tundra a great experience! Jasen was very knowledgeable of the vehicle and his integrity was apparent in everything he did. Both worked above and beyond making this the best experience I’ve ever had buying and I recommend anyone make the short drive there, I am glad I did.

We just purchased a 2023 Toyota Tundra Crew Max from Rogers Toyota of Hermiston Oregon. The customer service we received was outstanding, the owner Ryan Rogers, the general manager Glenn and our salesman Luis were all hands on throughout the entire process. This is by far the easiest vehicle buying experience we have ever had. The entire team at Rogers Toyota of Hermiston are a class act, if you’re looking to buy a vehicle or have service done I urge you to give them a chance, they are amazing! We give them 5 stars across the board.

My experience with Rogers Toyota was excellent. They came and picked up my car for an oil change, and tire rotation. I was able to get my car in the day I called, and the tech called and asked before changing a needed filter. I appreciated the courtesy. Nick St. George was friendly and courteous. They returned my car and parked it in my garage. (I am not able to drive right now.) This is a wonderful service. Thank you Rogers Toyota.

Many thanks to the guys for the excellent service, attentiveness and flexibility. Special thanks to our salesman Al Gutierrez. He reacts sensitively to client requests, patiently explains all the subtleties and nuances, and speaks honestly about all the details. In this dealership you will find understanding and attention to all your needs!

Best car buying experience ever! Thank you Jasen and everyone else at Rogers for the amazing and excellent service that was provided! My momma is very pleased with her new RAV4!

Perfect car buying experience! Jamie (sales) and Ruben (business manager) provided me with the best car buying experience. They were easy to talk to, easy to get a hold of, and very communicative. Whether you are near or far, you should buy your vehicle from these guys! I’m so impressed 🥳. Jersey girl here, so that isn’t easy to do.

I had first to do business with Toyota of Tri Cities to order my customized car and they kept pushing dates and dates. My car kept getting delayed. Until my friend referred me to Al Gutierrez here in Toyota of Hermiston i can honestly say he promised me a date. And that date became getting my car sooner than the expected date i said what i wanted and got more than i asked for. Everything was made super easy costumer service was 100 !! They even helped my mom with an insurance claim my mom made in Toyota of tri cities and they denied her and here in Toyota of Hermiston they made it happen and approved her without a doubt i will forever make Business here ! Thank you made me feel like they care about there people

Thank you