UScellular

I was helped today by Jared to make an account and put data onto my phone, and he was extremely patient and kind dealing with my complicated situation. Thank you!

My review is not about
US Cellular in it's entity. Its about what really makes us, the customers happy.
The employees, aka, the team & it's management at the La Grande Oregon store.

Good cellular phone service is a dime a dozen. Good management is not. Until you come here, the
La Grande store, where you actually have both.

The employees at this store know their product & treat you as if you're their only customer.

That comes from good leadership. Here, their leadership comes from Eric, the store manager. Eric is on a complete higher level than I've experienced in any type of store/service managment.

If there's any issue with your account, Eric and/or the team, works diligently for you, to fix the issue and keeps at it until the issue is resolved in a positive manner. 💯

His leadership & team is why your search should end here, at the
La Grande location for a great consumer experience & product.

Truly the very best in customer service & loyalty. 🌟

Great customer service, knowledgeable staff, always has the newest/nicest phones, and there is never too long of a wait to get help. Also, the recently remodeled store is very consumer friendly and modern feeling. While, I won't talk about US cellular as a company, the staff there is always able to help me find the best deal on a new phone (which I buy 1-2 times a year) and get to the bottom of any problems with my account.

I just want to thank the sales person who helped my father in-law. You did not try to sell him something he didn't. Explained in simple terms to him how to hook up the device. Their phone is a lot clearer. It's nice to know there are good honest people. The sales person even called after his shift to make sure everything ok. Thank you thank you.

Trust, of course, is a vital part of stability in any relationship. And you come from the "don't know 'em , can't trust 'em" school of thought. Take that phone of hers for example. All of those contact names of people you don't know and haven't approved of. How often is she talking to guys on there? What's she talking about with them when you're not around? Are they coming on to her? Is she flirting a little with them? I bet you that's what's happening. Well, you're the one running the ship here and aren't going to put up with that kind of disrespect. You already have to keep a watchful eye on her and clamp down when she wants to do her own thing. The solution for you is simple: force her to change that phone number and make her kick these unknown fringe contacts to the curb. Nah, she won't get resentful at all. In fact, she'll probably THANK you for being so mindful and concerned about her! And the best place to get that plan in motion is right here. The process is quick and painless and done with top-notch service. And unlike that Verizon store across the parking lot, they won't try to deceive you on here by hiring people with one or two "reviews" to write obviously phony glowing reviews about specific employees. You might not be able to fully trust the lady in your life, but you can trust U.S. Cellular to help you exert the control you demand for a more stable relationship.

They have been good so far. Had them for 8 months. Good customer service. I dont know what the f___ these other reviews are. They seem fake. Also, i had service in a very rural part of Baker County when I REALLY needed the phone to work and it pretty much saved my ass. Thanks guys!

They always try their hardest to do what's best.

Excellent and fast service.

Great knowledgeable customer service from Phillip, excellent selection of trial phones which is why I was there. The reps didn't seem to want to lie or push too much to sell me a phone, and were happy to mostly leave me alone and just check in periodically to see if I had any questions. Of course I can't recommend their cellular service for most people, too expensive.

Last month I was told to come in earlier than what I usually do because I was switching my plan and I had a credit for referring a friend. Well I went in to pay new bill and niethr people knew what to do so I wasn't able to pay my bill. Now I have to go back in 2moro and see what they found out. There was no manager and no Eric there 2day to explain what I was told. Eric was the one who helped me last month n told me just to come in when it was time. I really don't have the gas to go back n forth n I need my pH cause of my job

Extremely disappointed in the customer service made the payment for our phones and then they say we are shutting your phones off due to non payment. I will be switching as soon as I get my phone paid off!

They will add charges on without telling you. Charged us 200 dollars for 2 phones so I called them and they couldn’t explain why they were charging 200 but told me my bill will be 100 now. Horrible would not recommend to anyone!!!

Service is terrible and for the last 2 weeks both of my devices show 4g but is really only about 1g. $100 a month for this crap is ridiculous. They also keep changing my plan without telling me.

I ordered a phone and was told they would have it in two weeks, figured that was plenty of time to get a phone, two weeks later had to contact them to see if my phone had arrived, nope, then was basically ignored with no updates forthcoming unless I called them, third week in and no phone and they finally they thought of checking other store in Oregon and Washington, haven’t heard back from them which I consider to be rude and incompetent.

Do not do business with these ppl here nor US CELLULAR. They're very dishonest & extremely unprofessional.