U-Haul Moving & Storage at Lynnway

Agent mentioned that you will be discontinuing the 4x7 trailer, please don’t. This was the best and easiest trailer I’ve ever used. I barely noticed it was there when in use. It made my week of moving way less stressful. Perfect for a pickup truck. Thank you!

The service at this branch is truly five-star, thanks largely to Johann. She assists you with every matter and situation, ensuring you feel like a VIP. Uhaul should recognize and reward her exceptional dedication and service.

Peggy M was extremely nice and made my experience a pleasant one. I was in and out in 10 minutes with the vehicle (van) . U-Haul is fortunate to have Peggy in charge of the LynnWay facility.. She is an excellent worker.

Johan is predictably doing a great job.
So dedicated and passionate...
I recommend her anytime, anyday!

If you are comming with a semi for a pick up or delivery,really tight space,be extra carefull. You just gotta park in,there is no dock or anything,they gonna load you or unload you in the midlle of the yard. I was late 40 min for my pick up,they still accepted me,fast loading! 5 stars!

I want to give a shout out to Michelle! Thank you for making our experience smooth. You were professional and informative. Thank you Michelle from the little people!!!

Exceptional service. The team here really goes above and beyond to help me and always make sure I am well taken care off. I appreciate all the work Boris and Alexander do. There is a women on the team I did not catch her name but she does an amazing job so I just want the thank the entire team. Anytime I need a van they make things happen quick and easy! The only U-Haul location I use.

Very friendly when arrived for the truck it was ready and they were nice

I made a reservation for a cargo van and ran into an issue when I came to pick it up. Boris was extremely helpful and able to help me fix it. He made sure that I got exactly what I needed and I really appreciate it! Great service

the woman that waited on us was very courteous and knowlegdable.

Rental Agent was phenomenal. Whole process was a pleasure!

Working for U-Haul is a multivariate nightmare and yet the staff at the Lynnway location do a fine job. Customers are difficult and mistakes are made but the excellent staff here keep it together. The service is good, affordable, and, if anything that is resolvable becomes a problem, the staff do what they can to set it right. Keep up the great work! At the end of the day, you have only the quality of your choices and decisions to reflect on.

The woman who helped us was their Assistant Manager. I saw reviews of her being on her phone and I have to correct that. She used her cell phone YES, but at our drop off spot so did the woman working the counter. It's called technology that UHaul now uses to take pictures of the license as well as calculates the mileage. The employees use their phones for THIS reason to they sometimes have to take a call on their own phones YES, but it may be their children/spouse/boss and it does not matter what language they speak. So what if she spoke Spanish become cultured and learn other languages. She was WONDERFUL to my husband and I this week when we had to move unexpectedly. She made sure we had EVERYTHING we needed, even when I forgot some items and had to go back. She took the time to do her job and PROPERLY! I see complaints about receipts.....BIG DEAL! Use your big boy/big girl panties and get with the times today! This woman was amazing running this busy place by herself, managing calls, reserving trucks, all while having amazing customer service. I couldn't thank her enough for everything she did for us!! SO THANK YOUFOR YOUR GREAT CUSTOMER SERVICE AND KINDNESS

Kelli B.

I rented a cargo van from this location.. transaction was quick and easy.. was in and out with the vehicle within 15 minutes without a reservation! .. had to extend a day and called the number.. service was great on the phone too and was no problem to extend a day.. drop off was just as easy and everyone I dealt with was friendly and understanding.. the contact was drawn up with a girl named Stephanie and a girl that she was training.. I would highly recommend this location and using uhaul for renting and convience! Will be using again!

Ordered uhaul online and picked it up quick no problem within the hour. Couple issues with returning but employees made it right. Solid location from my exp.

I was in there today to see about getting a unit. I thought the staff was easy to work with. It was a pretty regular transaction in my opinion and the people were nice. I give them five stars for that.

Amazing customer service and they were really patient and went and above to help us out!

Highly recommend this place. The General Manager Eric King was hands down amazing. I was running a little late and caught him right after close and he had no hesitation staying to make sure I got my truck!! Cannot say thank you enough. You now have a loyal customer!! Thanks Eric

I really love this location. I people there so friendly and professional, I was so surprised how Jamie handled the situation and made everything very nice. From the first welcome to the last moment of the return, she was very helpful.
So, please we need more as her.
Thank you

I've had bad experiences here but I overall Alexander has great customer service skills and I like the way he is always willing to help, he helped us out a lot with issues we've ever had with our storage unit and always pleasant when answering questions by giving options.