Chase Bank

I've used this branch for 11 years now and have been very happy with their service. I'm rather surprised to see the low star rating. I've used a wide range of their services for personal and business banking. They've always been polite and helpful.

My local Chase has been closed during the plandemic. I visited the McMinnville location and was greeted promptly with a smile under her mask. I’m a complicated customer that needed a bank that would work with me and try to fulfill my banking needs. Needless to say every teller, their supervisor, and bank manager have always aimed to please. I’m keeping Chase as one of my several banks because of the way I was treated in McMinnville. I only hope the Newberg branch can see the value of treating their customers the same way McMinnville does. Thanks for your kindness!

Great bank and smart choice I made switching to them my old bank was horrible they questioned me when I was leaving them, they know me well here friendly staff and very helpful :)

I can be away for what seems forever and they remember my name when I come visit. And always fast reliable and correctly preformed service

Best bank in this town. Customer service and accuracy never an issue.

Great costumer service, especially head manager!

I was in a hurry and when I went to open the banks doors were easy to open ya! I walk using a walker and so when ever I get a lite door then I give kudos to the business. I went inside and waited in line like everyone else was. I needed to break up 2 $ one-hundred dollar bills into $20.00 s I got up to the counter and the lady asked me if I was a member of their bank . I said no but all I want to do is break these hundreds into $20.00s. She said ok I will do it this one time . I got my $20.00s and left the building thankful that the lady broke the rules for me this one time but I won't be going back there again.

Most of my interactions have been via the drive thru
Friendly staff
Quick service

Great personal service-almost never a line. Bill pay very good though it took me a little while to get used to it.

It's a bank. The tellers are helpful and courteous. If you're looking for a good place to bank, it's as good as any other.

Good for a bank. Just check fine print to avoid monthly fees.

they were kind but not helpful. I’m having issues with my account and they seemed to do the bare minimum. however they are very quick and efficient to take deposits but can’t help when there’s transaction issues. It’s concerning that all my money is with them but they can’t help me when I need it. I’m thinking about switching to a credit union where they can actually help me in house and fix my account. I feel this is a management issue because the front desk ladies are always kind

It's not bad, but it likewise was nothing great. I keep a simple account and never hear from them about anything. Took the entirety of my business else where.

Just closed all accounts today. Past experience in the last 6 months had led up to this. Branch manager overbooked for a 4 pm appointment. This was to open a student account before the 15th promotion. We were asked to wait and then were told that he did not have time for us and wanted to reschedule. This is the second time turned away by this manager. He would not do a notary the week before. This all is a cost to my family as gas is not affordable.
Closing accounts as you know if challenging due to all the hassle it takes to change all the needed financial items attached to my closed accounts.

Walked into the branch because they don’t answer their phones after 3 tries. Saw 4 staff standing around doing nothing and they refused me a single, one page fax of important financial information. Lousy service. Been with them for 35 years-time to change banks! Bad!!

No ATM, and no communication to customers about it apparently being stolen several months ago.. didn't even see a sign at the branch last time I visited. How long does it take to replace an ATM? Or to at least communicate the issue? After 10+ years I don't see much reason to stay with Chase and am closing several accounts.