Ashley Store

My dad and I went to buy a couch and found a perfect match for our home. Our sales person Susan was so incredibly kind and did not pressure us like some sales associates do. I would absolutely shop here again because of Susans kindness and dedication!!!

We went to look for a new couch today at many stores in the area, and we were so lucky that our first stop at Ashley we met Susan!! Right away she was welcoming while also giving us space to look around. She was very detail-oriented as well which is appreciated.

We checked out other stores for good measure, and nobody came near to matching the quality of Susan’s customer service. We ended the day purchasing a super-comfy couch we are very excited about, and appreciate that she went above-and-beyond. And most of all, treated us with respect.

Thank you for the assistance finding the perfect piece of furniture for us!

We needed two narrow recliners and some bedroom furniture. We were greeted by a friendly sales lady named Deb. She really knew her stuff. After Deb showed us some options, she gave us plenty of space to walk around and explore on our own. This Ashley store has an unbelievable amount of choices, all with excellent pricing.

I purchased two lamps from Richard DeCusati in the Ashley store in Chicopee MA. Even though I only wanted two lamps Richard treated me with respect and provided seamless service and never made me feel like my purchase was too small. My lamps are at home and look beautiful. Richard always goes out of his way to help me with my purchases no matter how big or small. Ask for Rich when you go into the Ashley store in Chicopee, MA. You will leave happy that you did. Darryl

I purchased a console from Ashley’s. It came with some damage on the side. I tried to get service and was unsuccessful in getting anyone to change/reschedule the service date and time window of 6-9pm after already waiting almost two weeks! I contacted the store, and my salesman had the day off. I spoke to another sales associate by the name of Juan Almonte in the Chicopee store who said he was with a customer, but would call customer service asap. Within ten minutes I had a call back from customer service and was able to resolve the issue. In this day and age of poor customer service, it’s refreshing to find an individual who goes the extra mile and values customers and wants to help. I received exceptional customer service from Juan (and Amanda at the customer service dept) and want potential customers to know there are still individuals around who take our customer issues seriously! Way to go Juan at the Chicopee store! So appreciate you!

Went to Ashley Home Store in Chicopee, Mass in desperate need of new furniture but on a budget. I was online shopping when I came across this 60" round table that I fell in love with, when I found out Ashley Home store had similar table I had to go to the store to see it in person. Chris Purkerson was there to help and answer every question or worry that I had, to my surprise the table was less than all the other stores I was looking into. Chris was confident that his sales were the best price out there, yet I still felt the need to keep looking, (waste of time) because he was right! I called him back not only to purchase the table, but I also purchased a sofa from him because he was able to get it for me at a better price than the outlet I was looking into. I was so happy with his service that I spoke to my family and friends who also ended up purchasing furniture from him. We are all glad to find someone that not only is confident with his sales but that also tries to give you the best deals out there. He also offered their new free shipping through Cardis which was also a great experience. I will definitely be purchasing from Chris again and recommend him to anyone. Thanks Chris!

Awesome Experience!
This was my first time doing business with Ashley Furniture. I purchased a living room set and kitchen table/chairs.
Alyssa, and the Chicopee, MA team, including the delivery crew were professional, patient, helpful and friendly. They exceeded my need to balance quality with affordability.
My furniture was delivered in a timely manner.
I will definitely be back!

We purchased a living room set for a great price. Susan was so helpful finding the perfect set for us. She was not pushy like other sales people which was so refreshing.

I visited Ashley's Store in Chicopee yesterday and was greeted by a young gentleman named Juan Almont upon entry. Right from the go he said Good Afternoon and offered to help me, I told Mr. Almont what I was looking for and I was very impressed with the quick information and knowledge he had on the furniture I was looking for. I had a budget to work with and instead of trying to steer me away, he stayed on focus and seemed genuinely concerned with my needs. He proceeded to take me to an area of the store that had the Bedroom furniture I was looking for for my son. He was very professional and courteous throughout. Being a military veteran it gives me great satisfaction to see young men like Mr. Almont treat people with the utmost respect and because of him my visit was a pleasure with no pressure. I would definitely recommend anyone to go visit him. I will be returning there in the future because of him. Thank you sir

They had the exact table and chairs we spent months looking for. Very friendly staff that greets you when first entering but allows you to look around without any pressure to purchase. Susan was absolutely amazing and the reason we returned to purchase verses ordering online. She was so kind to provide us with her card that included the days she was working along with her cell number so we could text her with any questions. We had a great experience with our visit and Susan, thank you for making it memorable and price matching the website.

Update. After our first experience in the Chicopee Ashley furniture my wife and I were really put off by the sales woman. However after my last review corporate reached out to me and wanted to help us have a better experience. So my wife and I went back today we spoke with the in store manager on 4/26/22 and he was amazing sat and talked with us about our experience and then set us up with a amazing salesman. David (the salesman) listened to what we wanted and really was awesome letting us have time to ourselves to find the mattress we wanted. Thank you for a great experience

had a great shopping experience.
Jeffrey Adamcik made our patio furniture purchase very quick and easy and was very helpful with all of our questions and went out of his way to keep our kids entertained while we looked around

Susan was a great help, we walked in and she made us feel welcome and not rushed. We were able to find the couches we needed and get fast delivery!

I worked with David, who was absolutely amazing at his job. We put him through a lot of work looking for the right couch set and he was as patient as can be. We changed our mind about 59 times, and even after purchasing we changed our mind on the color. He handled everything quickly and efficiently. He truly cares about the customer. Ask for David, you won’t regret it.

As for the store itself, so many nice pieces to choose from at affordable pricing.

Thank you Jeffrey Adamcik for a great sales experience. We found the store to be neat and clean with an abundant selection. Jeffrey was very accommodating and moved accent tables to our furniture selection so we could see how the tables would look next to them. Very pleased and satisfied.

We haven’t had our furniture delivered yet, but we had an amazing shopping/purchasing experience here. If you want the BEST furniture buying experience, you have to go see Elaine! She was the best sales representative I’ve ever had in any industry. She was attentive but not pushy, professional and good natured, knowledgeable and creative! Elaine was right there to answer our questions, but knew when to give us some space to discuss things privately. She was willing to take her time and show us a variety of options. She had the perfect balance of professionalism and personalism, and we got along with her wonderfully. I’m trying to figure out another piece of furniture to shop for just so I can see her 😄

We have purchased multiple pieces of furniture there and will continue to do so. Sammy is a tremendous help and is always very quick to reply when we have any questions. We’re very happy with the service they provide and the quality of their products.
I receive compliments all the time on the couch, oversized chair, and dining room set we bought there and are in the process of purchasing an outdoor set of furniture thanks to the attentive assistance we receive from Sammy!

My first experience was about a year ago, which was fantastic, but the Rep who helped me now works at another location. Therefore, Alyssa helped me and she was fantastic!! I needed a mattress asap for a family reunion and I didn't have a lot of time to wait for it. Alyssa went above and beyond to help me to get my new mattress delivered quickly and I appreciate it! I'm quite pleased with my service and I highly recommend Alyssa. Thanks Alyssa!!

Purchased a kitchen set, and a new mattress for our bedroom. Prices were good and delivery was $10. Close to home and delivery was exceptional!!!

We had a great experience at Ashley.
Our saleswoman Elaine was friendly and helpful and answered all of our questions satisfactorily. ( she even laughed at our “lame” jokes!!). We purchased a dining room set and a bookcase. Scheduling delivery was easy and the actual delivery went smoothly, on time and without incident. I would recommend Ashley to others.
The only negative, we were interested in a couple of upholstered chairs but they were available in very limited colors, which did not work for us.
All in all, we are pleased with the service as well as the furniture!
Thank you Elaine and all others involved!