The UPS Store

This UPS Store consistently delivers exceptional service, with a staff that excels in politeness, respect, and helpfulness. Their proactive approach, like suggesting to open the door in winter for easier drop-offs, highlights their commitment to customer convenience. My very frequent visits reveal a remarkable consistency in the quality of service, making every interaction a positive experience. The staff's unwavering dedication transforms routine tasks into pleasant encounters, ensuring that This UPS Store remains my top choice for all shipping needs.

I have been coming to this awesome UPS store for years and have always had a wonderful experience. Jess and Marie are always pleasant, polite and accomodating. They have gone above and beyond countless times to assist me esp. W my dreaded amazon returns!!!

Usually a good experience here. Just be prepared and know the rules for Amazon returns and shipping.

Where can a frustrated woman get such great service!! The young woman at the counter is a joy!! She took just minutes, smiling all the while she processed my package. There were a couple customers who were smiling as they waited.
Made my day!!! BIG TIME!
Be proud of your staff.
Thank you.

The employees there are amazing! They are so kind and always are fast and efficient!

I am perplexed by the negative reviews. Every time I have gone in there I have been treated politely. The people there are always friendly. For those that complain about be charged for the taping of packages, I beg to differ. When you go to a restaurant, do you get food for free or do you have to pay? Of course they have to charge you for taping. It’s a business. Supplies cost money.

I raced to get there and I got there at 3:00 p.m. exactly on Sunday and the kind workers let me in and they processed my return to Amazon. I can't tell you how much it meant to me that they opened up the store just for me. This is the only UPS I will go to from now on and it's all because of Jasmine and Noslen. Thank you!!!!!

I have been doing business with this store for at least a few years now & I come here 2 to 3 times every week with 3 to 6 packages to mail every time I come, I do not know why I see so many negative reviews, these people here are some of the nicest moste carring people you will ever meet. A true family owned American business. Maybe all the bad review are meant for the UPS store located in East longmeadow & people put the bad reviews here for the Longmeadow location by mistake ( The East Longmeadow Ups store is terrible & deserve all the negative reviews) but I have dealt with 3 or 4 Ups stores in the past & 3 FedEx stores too & I can tell you these people in Longmeadow are the best. They will bend over backwards to help people out. I drive from East Longmeadow ( and i live 1 street away from the East Longmeadow UPS store) & I drive way of my way just to deal with the Longmeadow UPS store because the East Longmeadow location is so bad & this store is great!

My wife and I use this store at least twice a week since they opened. We have always found Jim and Lisa to be very caring and helpful. Sometimes we all have a bad day. Jim and his employees do a great job and I will continue to do business with them. They are good local people who care about their customers and community.

I have used this UPS store location twice recently and had their employee Jessie both times - each time Jessie was extremely helpful, polite and professional. I hope she is there every time I go in with custom. If you're reading this Jessie - thank you!

I'm sure that UPS Corporation can be frustrating but this store was good and the people were nice

The people that work here are the best!! Always very helpful.

Love this location! Super friendly employees and they are open 7 days a week...kudos to them..keep doing a great job!!

I’ve been twice now and had friendly fast service.
My experience was great. Lisa was professional and sweet! Thanks!

I visit this UPS store fairly regularly and find the staff to be quick, courteous and helpful.

JASMINE AND NOSLEN WERE SO GREAT TO LET US IN JUST AFTER CLOSING!!! THANK YOU!!!!!

Dropped off a Amazon return, quick in and out experience

One of the best places to ship anything so kind see Jim

It is what it is. Very slow. 15 minutes for a $12 shipment.