United Healthcare

you do a grret Job,

I just started with United Healthcare, so far everything is fluid with billing.

Fabulous group if people.

Nice view

The company that cares.

Had to wait on hold quite a while

My husband has United Health Care and needed to get in for an emergency appointment. He had sudden and severe leg pain after a long flight. It may or may not be dangerous. We certainly can't call an ambulance to find out. It looks like there are several emergency care facilities, but just try to get into one. If you are lucky you will be two days out. He will not be signing up again next year. If you are thinking about changing to them - Beware! You may die at home on the phone trying to get into an emergency facility.

it would be SUPER helpful if i could get ahold of anyone that can actually speak english or if english was at least their first language. That way, i can explain to them that while i understand that state law that limits my access to my 12 year old daughters medical records (even though im the policy holder and she is my dependant) that they also dont allow people under 13 to create accounts to approve the aforementioned medical record access. instead i get to speak to "henry" from india who quite literally cannot help me.

I get Denied, Denied - Requires prior authorization, or partial approvals on 100% of doctor orders so far. Pacific source would get similar orders approved in a couple of days with zero pushback and little financial impact on me. I'm fairly confident saying what should be 3 months out of work is going to turn into 5+ months and a fat out of pocket bill because of the United insurance approval process.

Their mental health services coverage is horrendous. I had Kaiser before and they were better than UHC , shocking I know.

I opted to stay with my previous therapist on the understanding that I could file claims for towards my out of network deductible and then partial reimbursement once that was hit. They have denied every single claim even though I have provided them with all information they requested yet they won’t give me a straight answer as to what is “incorrect or missing”. Their customer service is no help AT ALL. I had to get the person at my employer who handles our insurance to reach out and still they have not answered my questions as to why my claims have been denied and have only approved 1 of the 10 I have submitted towards my deductible after I filed an appeals.

Seriously wishing I had stuck with my previous insurance.

They screw up everything, nobody knows anything, most of the phone representatives are hard to understand due to their thick accents, they hang up on you or dump you back in the que, they have a ridiculously long automated phone system you have to jump through, the representatives refuse to help you unless you meet all of their demands even when asking for a manager so you can file a complaint about the previous representative hanging up on you, I hate them, I hate them, I hate them! I'm disabled and they force me to have a part time job getting them to pay the bill! HORRIBLE, HORRIBLE, HORRIBLE company!!

Horrible customer service. Waited on hold for 45 minutes just to get someone I can barely understand, he kept cutting me off mid sentence, and when I asked my question “is this urgent care in network” his response was “ ok thank you bye bye” and hung up on me!

I miss when I was with Kaiser.

Worst customer service ever, I do not recommend them.

I wish I could give this company 0 stars

If you have any choice at all , you should avoid dealing with these sleazebags.