Kroger Pharmacy

They always take care of our families medication needs, and they are friendly.

I personally have never had any issues with this pharmacy. Every time I have called they've been kind and ready to help.

I've always had a great experience with this pharmacy and the staff. Friendly and helpful!

I like this Kroger. Today from the sushi display rice was hard and crunchy.

Best Pharmacy in KY ! Polite , professional staff, and they are fast and efficient.

I have always been treated kindly here.

I like how you get text telling you your meds are ready. Normally in and out pretty quickly

Very friendly but line are always too long!

After several attempts to see if my mothers prescription was ready , almost a week to be exact. I called to check to see if the prescription was ready today. The pharmacy tech I spoke to was the rudest person I have ever spoken to. She kept telling me she couldn’t hear me in a very unprofessional manner. I informed her that I was hearing impaired and had to use hearing aids as my Bluetooth device. I asked why she was so rude, she said she wasn’t being rude. I hope that phone call was recorded for customer service training. How NOT to talk to a customer. I was humiliated by this pharmacy tech only to find out my Mother’s insurance would not cover the prescription. Neither my Mom nor her Dr received information from the pharmacy until today when I called. This is not my first bad experience here. Hopefully, it will be my last as we intend to transfer all our family prescriptions to another local pharmacy ASAP.

If I could rate 0 stars I would. BOTH of my kids were severely sick, especially my son. He could barely breathe. I called Kroger pharmacy at 9 AM and transferred my sons medication over to them since CVS didn’t have it in stock. They told me it would be ready at 11am. I wasted my lunch driving over there to pick it up at NOON. They hadn’t even started the transfer. They told me then that it would be ready at 2pm and when we went back at 2:30pm IT STILL WASNT READY. I will NEVER use this pharmacy again, not to mention the staff was COMPLETELY RUDE each time we were there. Management should fire each and every one of them, such a terrible pharmacy.

They hang up every time you reach them with 0 explanation! Also it takes a good while to reach a person in the 1st place because their system doesn't work.. you press a button for an option and it just goes through all the options again over and over. Also their drive through is closed. People with small children and newborns don't want to take out their kids to get 1 item.

Most disorganized pharmacy I've ever experienced. Kroger can do a whole lot better.