Truist

Everyone's nice and moves quickest. They can , I like this bank.

Great bank David and his staffs customer services are beyond elite. Always willing to serve you and will always receive formal individualized help. Would give more stars but they only allow 5

The bank as a whole is amazing! But David goes beyond what he's supposed to do , and for that, I thank him. He always makes sure things get done and he is always nice and proper ! Highly recommend this bank !

I have been going to this branch for the past 2 years since I opened my hair salon Faith By Works in Latonia. I have been to other branches and never once have I felt more like family instead of just another client, Debbie has a funny since of humor and great personality and always puts a smile on your face know matter what mood your in, she is a great asset to BB&T as is the other employees there. I have moved and this branch is now out of my way. But I will continue to go to this branch. Keep up the good work BB&T in Covington 👍🏻👍🏻

The folks at this branch are awesome! David went above and beyond in helping us with a loan. He even stayed after 5:00 to make sure everything was done. He is awesome!

David and the girls are very courteous and professional every time I walk in this bank branch... customers are greeted with enthusiasm with a smile...I know that I'm a very demanding customer and have never left this branch unhappy...I would recommend the 19th st. Branch to anyone!!! KEEP UP THE GOOD WORK !!! James H.

I bank at the Madison Avenue location. Fast, very friendly service. Branch Manager, David, is always available to answer questions or assist with other banking needs.

I ABSOLUTELY LOVE THIS BRANCH! The staff are awesome! I am always greeted here and they take good care of me and can be trusted! BB&T ROCKS

They are my preferred bank.

love debbie and teisa. they are greet me with me the utmost respect

Excelente servicio, muy amables y eficientes

Great experience everytime I go to this branch Teila is very helpful, one of the better branches in the truist family

David is absolute garbage!! He knew my husbands mother is sick with dementia. My husband got added to her account to make sure her bills got paid, he has power of attorney by the way. However David took it upon himself to take advantage of her and close the joint account and opened a new one and now she hasn’t received her social security payments. Good job David you should give yourself a pat on the back.

Horrible branch, id highly recommend that you go to a different location if you bank with them. Debbie here on Madison is very rude and snobby, but if they can get the stuff together and accurate open ON TIME and be open when listed open on google. Went there this morning at 11 and it was a ghost store..

Worthless bank sells to some international corp and now no local help. 800# is of ZERO use, I am closing my accts which I have had is 1990's. DO NOT BANK HERE!!

I cannot stand this bank. Tha kfully my 'm daughter banks with them and not me. But today was the 6th time we have came on a Saturday between 9 and 3 and not one person in sight and doors r locked. It really leased alot of things up for my daughter. So noe ahe won't use banks

BEWARE!!! WORST BANK I'VE EVER BEEN TO IN MY LIFE!!! THE MANAGER DAVID AND A TELLER, REFUSED TO ACCEPT MY $1,000 IN ROLLED QUARTERS!!! THEY TOLD ME THEY DIDN'T HAVE ANY ROOM IN THEIR VAULT TO HOLD 2 BOXES OF QUARTERS, BUT THEY REFUSED TO SELL ME ANY BOXES OF THEIR CHANGE TO MAKE ROOM!! I'VE CONTACTED CORPORATE AND HOPE THEY BOTH HAVE CONSEQUENCES!!!

Very poor customer service. They treat non account holders better then account holders. They will force you to make a deposit in order to cash a check from their own bank. Beware of this bank...

Petty fees with unequal application still apply to a struggling small business. .

Worst bank ever. Will hold your money 2 days longer than date to be released.